BP Lubricants

Review: I received a rebate from your company to receive a check issued to myself for $20. I received the check and it was addressed to the dealership in which the original services were tendered. Prior to submitting the rebate the dealership and the fine print both explained that the check would be issued to me. There were never stipulations called out that this was actually serving as a coupon.

This is not a dealership I frequent.Desired Settlement: $20 check issued to myself or refund of the time/postage and equipment ( $18.01) and discontinuation of rebate false advertisement.

Business

Response:

We are contacting you today regarding consumer complaint ID [redacted] Please see our response below for resolution, we have also attached a copy of the rebate form. Thank you for contacting Castrol North America.We regret that you are disappointed with one of our promotions. However, the offer you have submitted is to go towards your next oil change and must be redeemed at the lube shop where you had your previous oil change. A copy of the Complete Satisfaction Rebate Form is enclosed for your convenience and it states on the front that it is off “your next Castrol oil change at this dealership”.Thank you again for your interest in Castrol, we value your patronage.Castrol Consumer Relations[redacted]