BP Oil

2/8/Telephone response obtained from the company as follows: The company stated they never received call from the consumer. The company stated employee did follow company procedure to not issue refunds but to forward all request for refunds to management however again- company owner
never received a call regarding matter. The company state they do not have any problem with issuing a refund or another car wash. The company request that the consumer contact them at *** *** to discuss resolution

Dear ***,Go back to the beginning......The original transom repair was done and paid for by the owner prior to *** was never a customer of mine until he decided to use our company to repair his one of many repairs to his Mercury motorWhen the original customer and *** came in to show
me the damage that was done to his transom I responded exactly like thisFirst of all we need to see what has caused the transom to failI quickly determined and pointed out that the engine motor mounts were wore outThis is a top reason why boat manufacturers determine premature transom failureUpon further inspection I pointed out the steering had a large amount of play in it due to air in the systemThen after opening the rear hatch I saw the main reason for the damagethe jack plate to transom bolts had 3/8-3/inch play in them due to one of the two customers removing the original mounting hardware and installing some sort of cement boardthey replied we just did thatTrailering the boat a mile or more with that not being tight is the fastest way to damage a transomAny marine surveyor with any experience in structural fiberglass would understand 1) Broken motor mounts...2) loose tilt/swivel tube 3) air in hydraulic steering 4) The big one ...Very loose jack plate to motor and even looser jack plate to transom of boat....are all reasons for premature and even brand new boat transom failureI replied to the original customer and *** that no work at all would be preformed on the boat till the non maintained motor was addressedI said I would help them out on the transom repair just to get him back on the waterThat is exactly what I did$my cost instead of $2500-the cost to de rig a boat remove tanks repair transom install tanks and reinstall enginePlease have *** and the marine surveyor come by so I can again explain with my years of experience how a transom can be demolished in less then hrs with just one of these issues the boat had when it pulled in my lot let alone all four issuesI thought I was bending over backwards to fix a boat for someone at cost that never had the repair done for them but the previous ownerLet me know what the next steps I need to take to defend my work and company name. Thanks so much for your time It is most likely as valuable as mine and is being wasted

The title shows that the original owner still owns the boat. And the marine surveyor reports tells the rest. I will send the dated pictures this afternoon if necessary.                                                    Thank you for your time,                                         ...⇄ [redacted]