BP Painting

Complaint: [redacted] I am rejecting this response because:I never received either of the items that were claimed to have been sent in the mail in order to cancel my membershipWhen I initially reached out to ATPE and spoke to someone on 12/23, I confirmed that I would be refunded for being charged for the months I was unaware I was even enrolled in ATPEThe direct quote from the email was "Good morning [redacted] , since you were in a rollover district we rolled you over for the 17-year However, I have cancelled your membership as of today and will put in a request for refund with our Accounting department which could take up to a few weeks to cancel In the meantime, please contact your payroll office and ask them to stop your ATPE deductions." At that point I hadn't been charged for the month that I was refunded for, so if I wasn't able to be refunded, I'm not sure why this employee said he put in a refund requestIt is ridiculous that this company is relying on a letter in the mail that I never received to keep charging my credit card for something that I didn't approve of Regards, [redacted]

Attn:Revdex.com Corporate Office1805 Rutherford Lane Ste 100Austin, TX 78754512-445-4748RE: [redacted] #[redacted]Ms. [redacted], After further review below are the dates in which the member was contacted regarding her continuation of membership. Attached you will find her application to begin...

membership, the post card that was sent to request current contact information, the "Welcome Back" letter which included a membership ID card, as well as the authorization form that was signed and dated by the member. You will notice the verbiage which explains "This authorization is effective until I give notice to the ISD that I want to revoke it".Update Contact Information Card — mailed week of 7/20/2017Welcome Back letter w/ ID card — mailed week of 9/19/2017We were first contacted by the member via email (also attached) on 12/20/2017 requesting cancellation. We responded on 12/23/2017 confirming cancellation and explained that a refund request would be sent to our accounting department. We received one deduction after her request to cancel her membership on 12/22/2017 for $18. We received an email on 2/20/2018 requesting a status of her refund and were then contacted via phone on 2/22/2018. Again, requesting a status of her refund. We confirmed her refund was pending processing and it was finally issued on 3/16/2018 in the amount of $18. Unfortunately, due to the time frame that had lapsed from 8/1/2017 when the policy began. Along with the fact, we have already paid the insurance company for her coverage. We are unable to refund any dues prior to her cancellation. I apologize for any inconvenience this has caused. Please reach out to me if you have any other question or concerns.Respectfully,[redacted]
Membership Assistant

Complaint: [redacted]
I am rejecting this response because:I never received either of the items that were claimed to have been sent in the mail in order to cancel my membership. When I initially reached out to ATPE and spoke to someone on 12/23, I confirmed that I would be refunded for being charged for the months I was unaware I was even enrolled in ATPE. The direct quote from the email was "Good morning [redacted], since you were in a rollover district we rolled you over for the 17-18 year.  However, I have cancelled your membership as of today and will put in a request for refund with our Accounting department which could take up to a few weeks to cancel.  In the meantime, please contact your payroll office and ask them to stop your ATPE deductions." At that point I hadn't been charged for the month that I was refunded for, so if I wasn't able to be refunded, I'm not sure why this employee said he put in a refund request. It is ridiculous that this company is relying on a letter in the mail that I never received to keep charging my credit card for something that I didn't approve of. 
Regards,
[redacted]