BP

Dear Mr***I would like to formally apologize for the treatment you received at my store on April 16,I am deeply sorry to hear that the customer service at our BP was less thanadequateAt our BP gas station, customer satisfaction is something that we take veryseriously and
would never compromise under any circumstancesUnfortunately,sometimes unavoidable mistakes happen and due to an unusual increase of criminalactivity during this time, our employees were under heightened alertNevertheless, wedo not excuse such behaviorIn our attempt to serve you better and retain you as one ofour customers, I have already consulted with my employees and provided customerservice training.I understand your frustration and if you would like to speak with me, the manager of thisBP station directly please feel free to call me at ###-###-#### or email at***If a situation arises at our station that is less thanprofessional, please feel free to contact me directlyWe value your business and hopeto retain you as a customer for many years to come.Sincerely,*** ***BP Newburg Road Manager

Revdex.com spoke with the company and the gentleman stated that he has refunded to the consumer

I purchased money orders , a total of not including envelopes and postal stamps from this locationTwo out of three were printed somewhat okay and two were misprintedI ask the cashier will this be ok to pay my bills with he said okUnfortunately, they were returned to me with a letter saying it could not be cash and I need to take it back we're it was purchasedThe cashier said I didn't buy it from there and told me to get the *** out of his storeAll I wanted was for him to reprint it

Sept12th 2014,
Dear sir/MadamI am in receipt of your letter dated August 28th and September 8th regarding complaint ID ***.First of all I sincerely regret delay in responding as I
was on vacation.The sign was put by mistake as “BP Credit cards” instead of “BP Cash cards” and was removed immedeatly it was brought to my noticeThis was a genuine mistake with no intention at all to cheat anyoneHowever I am willing to give back the difference in price which is cents per gallon,not only to the gentleman but also to any other customer/(s).Hope this clarify the situation.Thanks and regardsTony P

Revdex.com:At this time, I have not been contacted by BP regarding complaint ID ***.Sincerely,*** ***

I revisited your site and left message that the issued was resolved I spoke with the manager again yesterday and I aplogized to him for your follow up It was his night clerk that was rude
and unprofessional Please call him and explain
Thank you for your follow up However, I do wish that the record that it was resolved had been noted and expressed to the owner
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Dear Mr. [redacted]I would like to formally apologize for the treatment you received at my store on April 16,2016. I am deeply sorry to hear that the customer service at our BP was less thanadequate. At our BP gas station, customer satisfaction is something that we take veryseriously and would never...

compromise under any circumstances. Unfortunately,sometimes unavoidable mistakes happen and due to an unusual increase of criminalactivity during this time, our employees were under heightened alert. Nevertheless, wedo not excuse such behavior. In our attempt to serve you better and retain you as one ofour customers, I have already consulted with my employees and provided customerservice training.I understand your frustration and if you would like to speak with me, the manager of thisBP station directly please feel free to call me at ###-###-#### or email at[redacted]. If a situation arises at our station that is less thanprofessional, please feel free to contact me directly. We value your business and hopeto retain you as a customer for many years to come.Sincerely,[redacted]BP Newburg Road Manager

In reference to the complaint received on February 19,2015 for the Alum Creek Duchess Shoppe on
February 8, 2015.
We had our Division Manager [redacted] visit this site to verify if the complaint was warranted.According to Mr. [redacted], the price of the Sunkist 2 liter bottles...

scans at $1.99 plus $ .15 tax, for a totalof $2.15. Both the sign and price tag say $1.99 plus tax. However, there were no sales of the Sunkist 2liter bottles sold on 2/8/15.Also, we did advertise that Ice Mountain 20 ounce water and Deja Blue 20 ounce water were bothadvertised for $.99. However, we had no sales for $1.48; as we do not have any items in our store forthis amount. The closest items would be 16 ounce Coke products for $1.39 plus $.10 tax for a total of$1.49 and we sold two of this item on 2/8/15.
If at any time a price scanned does not match an advertised price, we will give the customer the lessexpensive price and make the correction in our computer, following the transaction. Also, if at any timea customer does not get his/her concerns resolved, they are welcome to call the Corporate Office, andwe will do our best to resolve their concerns.
If you need any additional information, or have any further questions, please feel free to contact me.

Initial Business Response /* (1000, 5, 2016/01/08) */
Initial Consumer Rebuttal /* (3000, 9, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not contact you directly that is why Revdex.com.org stepped in. I am moving forward in my life. I pair...

of dockers khakis - $50.00 through Macy's. $20.00 zip up sweater from walmart. $60.00 for New balance shoes from Meijer that had to be thrown out. You have my address information. Mail me your response
Final Business Response /* (4000, 15, 2016/02/08) */
Contact Name and Title: Lincolnway Mart
The check was finally signed for on 2/1/16 at 3:59pm by Mike [redacted] at a Lansing Post Office Facility. This issue should be resolved.
Thank you
OFFER:
Final Consumer Response /* (2000, 17, 2016/02/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your time

I have been buying my gas at Wade Square in Belleville IL my whole life, I try to keep my money in the community where I live. Currently we have had a BP gas station for quit a long time. I fill my tank, my mothers and grandmothers there. But I am about to switch gas stations. This location has had pump problems for over two years you can barely squeeze the handle or it will shut off, it usually takes 4 to 5 times as long or longer than it would take a circle K or a Hucks. I find it hard to believe a corporation this size wont keep up on the repairs. Come September you are loosing our business and loyalty if repairs aren't made.

Today was my birthday. I stopped in this local store to purchase $10 worth of gas. I went in and bought a soft drink and PREPAID for my gas. I was handed a receipt and I went and pumped my gas in the cold. Upon finishing the clerk ran outside screaming that I did not pay for the gas. My card was no good. I said my card is fine, and I have my receipt. In very poor English she informs me that I pumped $30 worth of gas and only paid for $10. I said I pumped exactly $10 and I went outside to take a photo of the pump. In her native language she starts asking the other cashier about this receipt and they discover that I was correct and said "we're sorry." BP clerk just accused me of stealing (TWICE) on my birthday, in front of a full store of witnesses.Product_Or_Service: gasDesired SettlementI want my money back or a formal letter of apology for the public humiliation that I received on my birthday.

Review: Pump No. 7 states the gas price as $3.49 but when you check the receipt it says I was charged 3.57. This is the second time that this has happened. Two weeks ago the pump said $3.49 but I was charged $3.51. I spoke with someone at the gas station and he said the pump was malfunctioning and I needed to speak with BP, there was nothing he could do. I called BP and they said it was the gas station's responsibility.In the meantime everyone who uses this station is being incorrectly charged more then the price posted. Most people probably don't even look at the price on the receipt so who knows how long this has been going in.Desired Settlement: The gas station needs to fix their pumps and correctly charge the posted amount.In addition, while it is nothing more then a few dollars, think of all the people who are being overcharged. It's disgusting.

Consumer

Response:

At this time, I have been contacted directly by BP regarding complaint ID [redacted], however my complaint has NOT been resolved because:

The owner called me and blamed BP. When I spoke with BP they said it was the owner's fault. The owner said he was going to post a sign regarding the problem but when I drove by I didn't see one and once again the price posted didn't match the price on the pump. This was over a week ago. I no longer go there so I'm not sure what has happened.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Won a prize on a skill game located in the BP, it did not despinse. Asked the BP employee if they owned the machines, she replied that they did not. I let her know the situation and asked if I could recieve my money back, she replied,"I am not allowed to give you your money back, I just can't do that." She told me she would let her manager know, and she would put an out of order sign on the machine. I asked if she had the manager's number and if she could allow me to have it to file a complaint. She replied VERY condescendingly," I don't have the manager's number, and even if I did, I couldn't give it to you." I looked outside of the BP for any typeof phone number to call. I found an Emergency Number and called it, but found that it was "temporarily diconnected". I wentback inside to see if the prize finnaly despinsed, where I found the BP employee cleaning the glass on the machine. If BP didn't own the machines, why would she be cleaning them?Desired Settlement: Would like to recieve the prize I selected, or a refund.

Business

Response:

[redacted], Manager states if the consumer will call him when he is back in the area ###-###-#### he will do whatever he can to resolve the complaint.

Review: I purchased a vehicle charger to charge phone. recommended by the clerk. As I left mine at home and visiting family and needed to charge phone to contact family. I tried to charge my phone for 30 plus minutes. However, I was making extremely slow progress. I returned to the store to get refund and clerk was about to refund credit card payment and suddenly blurted out and point at display stating that it reads no refunds. I explained but it does not work. I would like a refund. He refused stating that because my phone had a very low charge when I tried the product that it would be very slow until it reached 15 percent or so and then would respond to a quicker charge. I have several of these at home and none of them have that issue I explained to him. He still refused to refund. I sat in the parking lot called my credit card company and explained. They tried to call the store but no answer. I walked inside and informed him that the representative would like to speak to him and he refused. Ended that phone conservation and asked his name. He refused to provide. Asked for manager name and he refused. Asked for a phone number and he blurted it is on receipt. I showed him it was not and he angrily grabbed a pen and provided. I said but sir you may not have seem the sign at the top of the display stating no refund. He replied IGNORANCE is no an excuse. Very rude and unprofessional.Desired Settlement: refund and apology for misunderstanding and conduct of rude clerk.

Business

Response:

Revdex.com spoke with the company and the gentleman stated that he has refunded to the consumer.

Consumer

Response:

I revisited your site and left message that the issued was resolved. I spoke with the manager again yesterday and I aplogized to him for your follow up. It was his night clerk that was rude and unprofessional. Please call him and explain.

Thank you for your follow up. However, I do wish that the record that it was resolved had been noted and expressed to the owner.

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: The business had a sign where they stated that if you used a BP credit card you would pay the same price for gas as the cash price. Upon looking at my reciept where I paid with my BP credit card I was charged the credit card price instead of the cash price. When I approached the employee in the store they were unaware of this sign and pricing difference. They then called the owner who said that he would look into the issue on Monday (my gas purchase was on Saturday). This sign and pricing clearly falls into false advertising in my eyes and I am hoping that you can help to correct this and ensure that this business is help liable for the monies due to customers. I took pictures of the sign which was posted in front of the pumps as proof even though I believe that they have since been taken down.Desired Settlement: Being that this sign has been up for multiple purchases I would like for this business to provide a refund to the affected customers and ensure that they are following and meeting the pricing advertising which they are displaying.

Business

Response:

Sept. 12th 2014,Dear sir/MadamI am in receipt of your letter dated August 28th and September 8th regarding complaint ID [redacted].First of all I sincerely regret delay in responding as I was on vacation.The sign was put by mistake as “BP Credit cards” instead of “BP Cash cards” and was removed immedeatly it was brought to my notice. This was a genuine mistake with no intention at all to cheat anyone.However I am willing to give back the difference in price which is 10 cents per gallon,not only to the gentleman but also to any other customer/(s).Hope this clarify the situation.Thanks and regardsTony P.

Review: I was purchasing gas for my Mercedes E320.. when I search for gas I try to go to the lowest price gasoline stations since my car takes only premium gas. I was riding down New Hampshire Avenue to look at gas prices knowing there are (3) gasoline stations in that area. I looked at each advertised price and notice that the BP had the lowest price if I paid with cash. The price was $3.92 a gallon (the CASH Price). I went to pay the cashier $30.00. I got a receipt that said $30.00. I started pumping the gas and noticed that the pump said 3.97. I continued to pump gas thinking the adjustment is being made somewhere since I did pay cash. Once I finished.. the price on the pump did not change or do anything to let me know that the price would be 3.92 it remained at $3.97. Once I finished pumping my gas, I went inside and asked the cashier for a receipt. I told the cashier that I noticed that the pump said 3.97, but the CASH price outside on the advertising stand said 3.92. I asked for the receipt again and he said he couldn't print it for me. He printed a receipt for another pump, but not from the pump that I used. Well, I found that odd that the cashier was unable to print a receipt from my pump. Once the cashier insisted that he couldn't print my receipt.. I started taking pictures of the advertise price and the price that displayed on my pump. One may say.. Come On what does 5 cents difference do to you. Well, this can add up. Bottom Line this is false advertising.. Yes.. if I wanted to pay 3.97.. I could have gone to one of the other gasoline stations in the area for that price, but I choose to go to this gasoline station since it was cheaper than what was in the area.Desired Settlement: I'm not sure how many other people are not noticing what is being advertised and what is actually being charged to them by these gasoline stations. This is ridiculous. These gasoline stations are making enough money as it is. I'm not sure how many gallons I pumped for $30.00 that day since I was unable to get a receipt, but I feel I should get my refund or a free fill up.