bpCentral, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied  as of yet for these reasons. 1.) Extra Musical said in their reply to you (and to me in an email) that they refunded my money. No refund is showing on that account as of yet and I checked my paypal just in case and nothing there either. 2.) Package is supposedly on it's way but I have not got it yet, so until I get it, I have nothing. Also, Extra Musical stated in their reply to you that they told me I can keep the 6" drum head. Well I have proof that the drum head was in the senders possession on May 31st. (a week prior.)This is the "From" address located on the package. Here is the tracking link for proof [redacted]So, if the sender already had it in their possession a week ago, why would they tell me I can just keep something that they know I do not have! (It being in the senders hands on May 31st, a week prior.) I am showing you pics of the package that I sent back to them and tracking statement shows that it was delivered to the return address on May 31st. I would show you my bank statement if I could. Furthermore here is a link to their webpage that does not show any drum head size whatever. (This is the misleading scam part.)I told him it needed to be fixed 2 weeks ago and it is still up and running as of June 8th 2016.  [redacted] [redacted]After all I've been through, if they send me the right product without defects, I will be happy. (Cause I really need it!)
Regards,
[redacted]

I already refunded his payment and he is still getting what he ordered, no charge. A tracking number will be available today, showing it is in transit to him. Tracking for the wrong item he received was problematic. One said he still had the wrong head the other said it was returned to our...

supplier. Also, the phone number he provided with his order was not his phone. A second number he called us from was called and there was no answer. An email to him on Friday let him know that the attemptsto contact his post office did not go through, it always rang busy. We were closed Saturday and Sunday. Whoever he talked to at [redacted], did not know we have a wholesale account with there wholesale division. Monday I received a call from him. He was very rude and argumentative. I told him the bottom line is that he can keep the 6" drum head and that we are shipping the one he verified he was suppose to get.

Revdex.com: As of 6/13/16 I received a full refund in my bank account. I also received the correct product in the mail and it does not appear to be defective in anyway after looking it over and actually playing on it for about 1/2 hour or so. I am officially now a VERY satisfied customer. Also, the misleading webpage with no product size has been removed (page is closed.) This dilemma was an unpleasant experience for both parties and I am quite sure that we have all learned a lesson.   
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

I have attached a copy of his sales record showing the refund. There is also an attachment that shows we sent emails about his refund and a new tracking number. The second attachment also shows he paid with a visa not paypal. The tracking number [redacted] shows the correct drumhead shipped two days ago.