BPL Plasma Nacogdoches

Dear *** ***, In reference to the complaint issued against our business, we would like to sincerely apologize to the complainantWe always have and always will continue to improve our business in every aspect with an emphasis on customer serviceAlthough at times poor customer service happens, it is unacceptable within our companyWe have monthly meetings to address any training issues and customer issuesThe previous staff meeting was held just last week with the priority of going above and beyond when it comes to our customers. Once again we as a company, a center and as management we apologize for this issue and will strive to improve in all that we do here. Sincerely, *** *** A.A.S.Center Director|BPL Plasma, Inc(NG) O: 409-291-7753|M: 940-257-Eastex Fwy|Beaumont, TX 77708***

I would like to apologize on behalf of DCI Biologicals, LLC.  We want to apologize for temporarily misplacing your donor record file causing an extended waiting time to make your life saving donation of plasma.  We take our donor’s time very seriously and do not want to incur any extra...

wait time if possible.  We, as a company, are also in a transition to going to a paperless system where donor record files will no longer need to be kept.  We thank you very much for your donation and also for bringing this problem to our attention.  [redacted]Center Director  - BPL Plasma

Dear [redacted], In reference to the complaint issued against our business, we would like to sincerely apologize to the complainant. We always have and always will continue to improve our business in every aspect with an emphasis on customer service. Although at times poor customer service...

happens, it is unacceptable within our company. We have monthly meetings to address any training issues and customer issues. The previous staff meeting was held just last week with the priority of going above and beyond when it comes to our customers. Once again we as a company, a center and as management we apologize for this issue and will strive to improve in all that we do here. Sincerely,  [redacted] A.A.S.Center Director|BPL Plasma, Inc. (NG) O: 409-291-7753|M: 940-257-7118 7180 Eastex Fwy|Beaumont, TX 77708[redacted]