BP's Auto Sales, Inc.

I PURCHASED A VEHICLE THAT I PAID OFF IN FEBRUARY AND HAVE NOT RECEIVED THE TITLE AND NOONE WILL CALL ME BACK OR TELL ME WHAT IS WRONG WITH IT!I PUCHASED A VEHICLE FROM THEM AND FINALLY PAID IT OFF IN FEBRUARY OF THIS YEAR. I WAS TOLD THAT I WOULD HAVE TO RETURN THEIR GPS DEVICE BEFORE THEY WOULD SIGN THE TITLE. I DROVE OUT OF MY WAY TO GO TO THEIR MECHANIC AND HAVE THE DEVICE REMOVED AND I STILL HAVEN'T RECEIVED THE TITLE YET. EVERY TIME I CALL I AM TOLD THAT EITHER THE PERSON THAT DOES IT HAS BEEN OUT SICK OR THAT THEY ARE WORKING ON IT. THE LAST PHONE CALL I WAS TOLD IT WAS ON THEIR DESK IN FRONT OF THEM AND THAT THEY WERE HAVING IT NOTARIZED AND IN THE MAIL THAT WEEK, THAT CALL WAS MADE ON A MONDAY. I THEN WAITED A WEEK OR TWO AND CALLED BACK AND WAS TOLD ONCE AGAIN THAT THE ASSOCIATE THAT HANDLED THAT WAS OUT SICK AGAIN AND THAT IT WOULD BE HANDLED THE FOLLOWING MONDAY. WAITED ANOTHER TWO WEEKS AND CALLED BACK AND WAS TOLD THAT THE ASSOCIARE WAS BACK AND THEY WERE PUTTING IT IN THE MAIL THAT VERY DAY. NEEDLESS TO SAY THAT HAS BEEN OVER A MONTH AGO. I HAVE LEFT SEVERAL MESSAGES SINCE NOONE IS TAKING ANY OF MY PHONE CALLS ANYMORE TO FIND OUT WHAT IS GOING ON.I NEED TO KNOW IF THERE IS A PROBLEM WITH THE TITLE OR SOMETHING. I HAVE PAID OVER $10,000 FOR THIS VEHICLE AND I HAVE EARNED THE RIGHT TO POSESS THE TITLE TO IT AND I DON'T APPPRECIATE GETTING THE RUN AROUND ABOUT IT. THE REPRESENTATIVE THAT I DEALT WITH FOR THE DURATION OF THE LOAN WAS MRS. [redacted] WHO WAS NOTHING BUT A GOD SEND IN HELPING ME OUT AS I STRUGGLED TO MAKE ENDS MEETS DURING A VERY DIFFICULT TIME BUT EVER SINCE I PAID IT OFF I HAVE HAD NO CONTACT WITH MRS. [redacted] AT ALL AS SHE WAS THE ASSOCIATE THEY CLAIMED HAD BEEN OUT SICK FOR SO LONG. I HAVE WAITED OVER 6 MONTHS FOR THIS TITLE AND I DON'T KNOW WHAT ELSE I CAN DO. THE CUSTOMER SERVICE WHILE I WAS PAYING FOR THIS VEHICLE WAS OUTSTANDING AND NOW THAT I PAID IT OFF IT SEEMS LIKE THEY DON'T CARE ABOUT TAKING CARE OF THEIR CUSTOMER AT ALL. I AM FURIOUS THAT I HAVE HAD TO GO THIS FAR FOR SOMETHING AS SIMPLE A PIECE OF PAPER THAT HAS TO BE SIGNED AND PUT IN THE MAIL. THE PAYMENTS ON THIS VEHICLE WERE MADE BI-WEEKLY IN THE AMOUNT OF [redacted] AND USUALLY MADE VIA TELEPHONE USING A DEBIT CARD.Desired SettlementI EITHER WANT A CLEAN AND CLEAR TITLE TO THE VEHICLE THAT I PAID FOR OR I WANT THE MONEY THAT I PAID FOR THIS VEHICLE BACK. I DON'T THINK THAT AFETER PAYING OVER $10,000 FOR A VEHICLE THAT A TITLE IS TOO MUCH TO ASK FOR. IF, HOWEVER, THE TITLE HAS SOME ISSUES OR SOMETHING THEN I WANT TO BE COMPENSATED FOR THE TIME AND AGGRAVATION I HAVE HAD TO ENDURE THRU ALL OF THIS. I THINK IT IS BAD CUSTOMER SERVICE TO NOT AT LEAST PROVIDE AN EXPLANATION ABOUT WHAT IS GOING ON. I AM NOT SURE WHAT I AM ENTITLED TO IF THE TITLE IS NOT AVAILABLE FOR MY VEHICLE BUT I WILL CONTINUE TO RESEARC THT ASPECT OF THIS COMPLAINT. I ALSO WANT AN APOLOGY BECAUSE I HAVE DONE EVERYTHING THAT THEY ASKED ME TO DO LIKE DRIVING 1-1/2 HOURS OUT OF MY WAY TO GO TO THEIR MECHANIC TO MAKE SURE THEY GOT THEIR GPS DEVICE BACK OFF OF MY VEHICLE. I HAVE WAITED SINCE FEBRAURY AND IT IS ALMOST A YEAR AND I HAVEN'T RECEIVED THE TITLE YET.Business Response We have Miss [redacted] title.She just needs to come by our office and get it.She has to sign for it.We cannot send it through the mail it has to be signed and notarized.It cannot be notarized unless she is present.I also have left messages on her phone with no return call.I tried to help Miss [redacted] several times during the duration of the loan.Thanks [redacted]