Braaten Plumbing

I had a phone call from [redacted] and he asked for an estimate over the phone on about what it would cost to have his water heater replaced and to move a laundry drain I told him the average water heater installs were running $950-$and how he explained the laundry piping I estimated around $ When the guys go on site there had to be more work done than stated in the phone conversation We had to replace some venting above the heater along with some copper piping, and there was more to the quick laundry re pipe than stated as well This was a verbal estimate over the phone without looking at the job first hand, not a written quote When Thomas received his bill he called me with threats of slander and was gonna contact Revdex.com, state, and city plumbing boards if I did not reduce my bill I did tell him there was a mix up on the bill and removed the charges for sewer cleaning, he wanted more taken offI cannot just settle on a price when we used more material and had more labor on the job

The bill is correct, and as company policy we do not accept just whatever the customer is willing to pay us We bill hourly and for materials usedThis was a verbal over the phone ESTIMATE based on customers description, not a QUOTE If it would help [redacted] out we can set up a payment schedule I understand sometimes people have plumbing emergencies that come up like a failed water heaterMost people let me know ahead of time that they are going through hard times, and we will let them make payments I would be willing to accept [redacted] ***'s invoice in installments and he won't have to worry about finance charges