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Braatz Building, Inc.

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Braatz Building, Inc. Reviews (1)

Review: Braatz building moved an existing support wall and never correctly framed the new support structure. This caused huge cracks in the wall which is how I noticed the mistake. They also transferred the weight of the old load onto a new support in the basement which has since cracked the main support of my home. This has been an ongoing issue since moving into the house for the last 8 months with no resolution, Mr. [redacted] has cancelled numerous meetings and denied opening the wall in the first place to see if he made a mistake. He was contracted through the city of Milwaukee before I purchased the house and they are trying to get him to go back and correct his mistakes. This has not happened and today marks the third meeting he has cancelled or not showed at. I have taken off work and rearranged my schedule to accommodate meetings that don't happen. I understand the city would like to stay with [redacted] to correct his mistake but I have no confidence in his desire to do so.Desired Settlement: I would like Braatz Building to come and make the necessary repairs at no cost to the city of Milwaukee or myself

Business

Response:

Please allow this statement to serve as confirmation that our company, Braatz Building, is acknowledging a consumer complaint that was filed on 11/26/2013. This complaint was assigned an ID of [redacted]. Our company has been in direct contact with this customer and we are resolving this matter. Braatz Building had no involvement in the structural basement framing. The scope of work that we completed was done in a workmanlike manner and was covered by warranty. The structural report for this property, that is dated after our work was complete, revealed a missing header that was a small contributing factor to a larger issue of failing structural components. In an effort to resolve this issue, we have offered solutions to the repair issues, a proposed scope to furnish and install a 1st floor bathroom header, and our knowledge of the condition of the property when work was started and completed. We believe we are in good standing with the consumer. We acknowledged the customer’s statement and strongly believe this problem will be resolved soon. We will submit more information regarding this issue as it becomes available.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. No work has started yet to add the header but Braatz building has been much quicker with response time. I hope this matter will be finalized soon.

Regards,

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Description: Contractors - General, Siding Contractors, Construction & Remodeling Services, Kitchen & Bath - Design & Remodeling, New Multifamily Housing Construction (except For-Sale Builders) (NAICS: 236116)

Address: 2010B W. Bender Rd., Milwaukee, Wisconsin, United States, 53209-3727

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