Bracken Builders, Concrete Construction

All of the issues for this have been resolved and communicated to [redacted] She also confirmed that she is satisfied with the resolution Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12029778, spoke with Netchex's Director of Client Services, and had my problem resolved in a satisfactory manner. Thank you for your assistance in this matter
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12029778, spoke with Netchex's Director of Client Services, and had my problem resolved in a satisfactory manner. Thank you for your assistance in this matter
Regards,
*** ***

All of the issues for this have been resolved and communicated to ** ***? She also confirmed that she is satisfied with the resolution? Thank you

Hi ***,? My name is Chris R*** and I am the customer service manager with NetchexI am writing you today in reference to the customer service issues you recently reported related to your Netchex experience.? I would first and foremost like to apologize that we made you feel as if we are
leaving you high and dry and that we are trying to charge you fees for everything you may need from NetchexThat is not at all our intention.? Second I would like to let you know that we have received the notices you sent to us from both the IRS and the state of MSI spoke with Mary M*** yesterday, 4/21, and she has confirmed that she has worked with Jade C*** and that the MS notice has been resolved.? We are also working with the IRS to resolve the notice you receivedThis notice is currently being worked by Jade C*** and is Netchex case #***.? I do need to point out that while this notice has been resolved for MS we have not closed any accountsTo avoid future notices you will need to be sure to close all accounts with every state (usually you will have two accounts per state - state income tax withholding and unemployement tax) as well as with the IRSThe agreements (power of attorney) signed with Netchex do give us the ability to file, pay and communicate with the agencies on your behalf but they do not give us the rights to open or close an accountThis will need to be done by an authorized officer of the company.? Finally, I would like to clear up our policy related to access to data in Netchex after your final payroll processingWe do terminate access to the Netchex application when payroll service is terminatedHowever, we do not ever purge the data stored in our systemAccess to all employee data and reports can be purchased on a monthly basis at a rate of $3/employee ($minimum)This payment allows you full access to all of your data to pull and store as much information as is necessaryI apologize if we made you feel as if the fee was for each report.? I would be glad to give you access to Netchex for one month free of charge to allow you to retrieve any information you may needPlease let me know if this is something you would like to take advantage of and I will re-instate your access.? Again, I apologize that we left you feeling high and dry after closing your businessThat was not our intentionWe have worked with your team to resolve the MS notice and are working to resolve the IRS noticeWe will be in touch as this progressesIf you need any additional information from our system please let me know and I will re-instate your access for one month free of chargeAlso, please be sure to close all tax accounts no longer in use to avoid any future tax notices.? Sincerely,Chris R***?

Hi [redacted], My name is Chris R[redacted] and I am the customer service manager with Netchex. I am writing you today in reference to the customer service issues you recently reported related to your Netchex experience. I would first and foremost like to apologize that we made you feel as if we are...

leaving you high and dry and that we are trying to charge you fees for everything you may need from Netchex. That is not at all our intention. Second I would like to let you know that we have received the notices you sent to us from both the IRS and the state of MS. I spoke with Mary M[redacted] yesterday, 4/21, and she has confirmed that she has worked with Jade C[redacted] and that the MS notice has been resolved. We are also working with the IRS to resolve the notice you received. This notice is currently being worked by Jade C[redacted] and is Netchex case #[redacted]. I do need to point out that while this notice has been resolved for MS we have not closed any accounts. To avoid future notices you will need to be sure to close all accounts with every state (usually you will have two accounts per state - state income tax withholding and unemployement tax) as well as with the IRS. The agreements (power of attorney) signed with Netchex do give us the ability to file, pay and communicate with the agencies on your behalf but they do not give us the rights to open or close an account. This will need to be done by an authorized officer of the company. Finally, I would like to clear up our policy related to access to data in Netchex after your final payroll processing. We do terminate access to the Netchex application when payroll service is terminated. However, we do not ever purge the data stored in our system. Access to all employee data and reports can be purchased on a monthly basis at a rate of $3/employee ($100 minimum). This payment allows you full access to all of your data to pull and store as much information as is necessary. I apologize if we made you feel as if the fee was for each report. I would be glad to give you access to Netchex for one month free of charge to allow you to retrieve any information you may need. Please let me know if this is something you would like to take advantage of and I will re-instate your access. Again, I apologize that we left you feeling high and dry after closing your business. That was not our intention. We have worked with your team to resolve the MS notice and are working to resolve the IRS notice. We will be in touch as this progresses. If you need any additional information from our system please let me know and I will re-instate your access for one month free of charge. Also, please be sure to close all tax accounts no longer in use to avoid any future tax notices. Sincerely,Chris R[redacted]

All of the issues for this have been resolved and communicated to [redacted].  She also confirmed that she is satisfied with the resolution.  Thank you.