Bracken Waterproofing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.We hired Bracken Waterproofing to seal and waterproof our basement walls which were getting stained by what he told us is called "efflorescence" seeping through the concrete block We had no water on the basement floor but the walls were stainedWe consulted Mr B [redacted] and he recommended sealing the walls with a product he recommends, LoxonHe told us that it is "the best product on the market", that it comes in white, and would leave the walls looking clean and white He described the service on his invoice as "stain removal and seal walls" and told us it would cost $His crew completed the job on May 13, and we paid them in fullA month later, we noticed the stains seeping through once again and the product they had applied was now peeling offWe tried to call him and email him but he ignored usWe then filed a complaint with the Revdex.com and only then did he call us backHe was very angry and told us that he would need to come by to take a look at the stained and peeling wallsHe told us he would be coming over on July 29th but never showed up nor did he call We called him again but he didn't return our call, so we emailed him ( see copy of email ) and sent him pictures of the stains coming through and of the peeling paint We have still not heard back from him except through the Revdex.comIt appears that he applied only regular paint and not any special sealer ( Loxon )Obviously if he had told us the truth, that he was only going to apply regular paint and that it would begin to peel off a month later, we never would have hired him nor paid him $ Regards, [redacted]

BRACKEN WATERPROOFING*** *** ***
*** ** ***
*** *** *IN RESPONSE TO COMPLAINT *** I AM VERY DISTURBED BY MR *** LACK OF HONESTY I ONCE AGAIN RECOMMENDED A INTERNAL FRENCH DRAIN AND WAS TOLD NO WASN’T SPENNDING THAT MUCH MONEY THEN RECOMMENDED A CONCRETE SEALER THAT WAS CLEAR IN COLOR MRS *** SAID NO WANTED PAINTEDATTACHED IS A COPY OF CONTRACT SHOWING THAT BLOCK AND WALL WAS INSTALLED ON LINE #NEVER TALKED ABOUT (LOXON) I NEVER EVEN HEARED OF IT HAD TO GOGGLE TO FIND OUT WHAT IT WASALSO CONTRACT SHOWS VERY CLEAR WALLS STAINS TO BECLEANED AS WELL AS POSSIBLE LINE#ALSO ATTECHED IS DATA SHEET ON BLOCK AND WALL ALSO NOT ONLY DID WE INSTALL THE BLOCK AND WALL BUT MR *** WAS UNHAPPY ABOUT ITS MILKEY COLOR SO WE INSTALLED CONCTETE PAINT ON THAT FREE OF CHARE ABOVE AND BEYOND THE CONTRACT ONCE AGAIN IF WATER IS ENTERING THE BLOCK NO PAINT WILL PERMANENTLY STOP THAT THAT’S WHY INTERNAL FRENCH DRAIN WAS RECOMMENEDALSO ATTACHED IS TEXT SENT TO MR *** I OFFERED TO STOP TO LOOK AT PROBLEM ON 7-25-WAS TOLD NO WOULDNT WORK FOR HIM HE ASKED ABOUT SATURE DAY 7-29-THIS WAS MY RESPONSE EVEN THOUGH HE LIED AND SAID I TOLD HIM I WOULD BE THERE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[What is truly dishonest is that Mr B*** charged us $for a job that he now admits he knew was not going to last An honest professional would refuse to do a job that he knows will not work His company is called Bracken "WATERPROOFING" and he promised to SEAL the blocks, not just paint themit also says SEAL on the work order He now claims he told us that the stains would come through If this was true, why would we pay him $3300? Now he admits that he applied regular white paint, and not sealant No wonder the stains came through after a monthFor that, we could have done the job ourselves and saved ourselves a lot of moneyYou don't need to hire a "Waterproofing" company for a regular paint jobWe thought we were hiring a waterproofing professional
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We hired Bracken Waterproofing to seal and waterproof our basement walls which were getting stained by what he told us is called  "efflorescence" seeping through the concrete block.  We had no water on the basement floor but the walls were stained. We consulted Mr B[redacted] and he recommended sealing the walls with a product he recommends, Loxon. He told us that it is "the best product on the market", that it comes in white, and would leave the walls looking clean and white.  He described the service on his invoice as "stain removal and seal walls" and told us it would cost $3300.00. His crew completed the job on May 13, 2017 and we paid them in full. A month later, we noticed the stains seeping through once again and the product they had applied was now peeling off. We tried to call him and email him but he ignored us. We then filed a complaint with the Revdex.com and only then did he call us back. He was very angry and told us that he would need to come by to take a look at the stained and peeling walls. He told us he would be coming over on July 29th but never showed up nor did he call.  We called him again but he didn't return our call, so we emailed him ( see copy of email ) and sent him pictures of the stains coming through and of the peeling paint.  We have still not heard back from him except through the Revdex.com. It appears that he applied only regular paint and not any special sealer ( Loxon ). Obviously if he had told us the truth, that he was only going to apply regular paint and that it would begin to peel off a month later,  we never would have hired him nor paid him $3300.
Regards,
[redacted]

Bracken Waterproofing [redacted]In response to complaint issued by [redacted]. After receiving a inspection request from MR. [redacted] from home advisor 1 inspected the home I believe sometime in april during the inspection...

I noticed staining on walls in certain areas and also efflorescence. I am a basement waterproofing company that does primarily internal French drains and have almost 15 years experience and explained to Mr. [redacted] at that time that over time the ADS pipe (footer drain) can clog or at least partially from the dirt from above and that also the tar (purging) will break down from the acids in the ground and the water that is not draining properly from the footer drain will create a false water table on outside of wall and be absorbed into the cells of the wall where the purging has broke down and the staining and efflorescence on walls was in most cases do to the water filling up in the cells of block and ( explained to MR [redacted] that a internal French drain was needed to prevent this Mr [redacted] argued that he didn’t need that that he never had water on the floor I explained it needs to build up and wont leak until saturated he still argued and said he was not spending that kind of money when he never had water on floor and wanted painted I explained that there is NO paint that will stop water and would only temporarily seem to solve problem because the water is still building up in the cells and the paint just lays on surface and temporarily hides and that a concrete sealer would be better than paint and at least last longer and MRS. [redacted] said no because it was clear in color and MRS [redacted] wanted walls white so painted walls with white liquid rubber that is the best you can get however once again paint materials can not stop water permanently and NEVER IMPLIED THAT IT WOULD NOR DID I GIVE ANY WARRENTY also in response to not getting back to MR [redacted] did leave message on second voicemail received from MR [redacted] and also sent email response on July 10 2017 and still have the email response that can send as evidence if needed this situation is unfortunate however I cant refund a customer money back for work done at THERE REQUEST after explaining to them it was a temporary band-aid and not recommended I have been in contact with MR [redacted] and offered to come to his home on JULY 25th 2017 Mr [redacted] said no that that didn’t work for him