Braconier Plumbing, Heating and Cooling

Initial Business Response /* (1000, 9, 2015/11/02) */
Technician [redacted] was dispatched from our office at 11:31:53 on 10/8. [redacted] arrived at the home at 11:47:26 AM. [redacted] was able to make the repair with parts that he had in his vehicle. [redacted] completed the call and leave the home at 1:31:12 in the...

afternoon. We feel that the billed out time is substantiated. We did not charge Mr. [redacted] for the consumables that we normally charge. He is asking us to lower our cost even more and we do not feel that we need to do that. Attached is the GPS documentation that verifies [redacted] time.
Initial Consumer Rebuttal /* (3000, 11, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] sat in the truck for 30 minutes in front of my house! I do not accept your response.
Final Business Response /* (4000, 17, 2015/11/16) */
Mr. [redacted]'s story seems to be changing as we go. We do a fantastic job of training and in reality the customer is getting a higher value both at the time of service as well as later down the line. We do cover the cost of the technician in training and do not charge for his time. Braconier is willing to now forfeit the 15 minutes of time he indicated that the tech sat in his vehicle before the cost. Our GPS showed that the vehicle was turned off within 1-1/2 minutes upon arrival to the home. If Mr. [redacted] is acceptable to this rebate we will process immediately.
Final Consumer Response /* (4200, 19, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your smug attitude to a customer is very condescending and it speaks to your approach towards your business model and working with people in the community. As to facts changing, I would think that you would be aware that there was a trainee in the truck that day and that [redacted]'s time was not as productive as you have asserted it to be. Furthermore I did not think it was germane to the initial discussion. How does turning the vehicle off have any relevance to the complaint. It is fairly easy to shut the vehicle down and sit in it, padding service time charged. The facts have NOT changed, your tech spent less than an hour working in the home and 20 minutes to arrive to the house, and you charged me two hours of time. I am asking for 30 minutes refund in compensation. Furthermore you have been deceptive in your business practices, and intransigent in trying to resolve my complaint