BRAD & ANDY'S WALLCOVERINGS, INC

As Stated by the BusinessWe serviced the car, and this car does not have a timing beltIt has a timing chain, so that was not replacedWe needed to replace the timing chain guides, and that was doneThere is no problem with the transmissionCustomers car is here now, and the clutch has gone
out!

Complaint:
I am rejecting this response because:
Regards,
*** ***
The car was brought in with the check engine light going off again and it was just reset We told them that it drove incorrect and had issues switching gears The clutch went out but not just the clutch......much more since it wasn't caught in time When the problem started to show

As stated by the BusinessThe transmission was not the problemThe clutch disc, and flywheel had brokenTrue we did do a bumper to bumper inspection, but it was a visual inspection of wear and tear (brakes-spark plugs, pressure tested for leaks, smoked for emission leaks, check wear on engine, and transmission mounts, tire pressure, tire wear, ball joints, tie rods, stabilizer functionClutch parts, and flywheel there is no visual way of check without removing in which case we would of had to charge the labor rate of removing the clutchAgain there was no transmission problem up to this point, and the customer did come back and we had the work done for the clutch