[redacted] ,Here are the notes from my service managerThe customer is complaining that ther recall had something to do with her car not starting and the batteryAs it turns out the customer had a aftermarket alarm system in the vehicle causing the batter to go deadWe removed the alarm system at no chargeWe performed the proper recall and procedure per GMThis is our response to this complaint.Thanks,Brad Francis From: [redacted] [mailto: [redacted] ] Sent: Wednesday, December 10, 4:PMTo: [redacted] Subject: [redacted] Revdex.com RO [redacted] preformed recalls ....first recall shift cable second recall was brake lamp malfunction..shift cable is not electric it is a replacement cable to ensure cable does not break brake lamp malfunction recall has a clip and retainer that secures BCM harness to BCM...body control moduleunder dash passenger sidecustomer picked up carfollowing day customer complained of no startRO [redacted] Customer brought vehicle back in and said car would not start on a inclineopened trunk to do a courtesy brake light bulb customer said brake light was outrecall performed never had to get into rear trunkwhile into trunk had battery cables loose in trunk and tow strap.upon diagnosis found aftermarket alarm wiring shorted at ignition switch and intermittent open at starter kill relayalarm system causing excessive battery drawresulting in dead battery within to hoursRemoved alarm system repaired wiring that caused intermittent no start and battery draw at no cost for the customerAlarm system not installed properlyAlarm system may have internal fault causing this issueCustomer was given factory remote and vehicle was repaired properly at no charge to customerNot a fault of any recall performed [redacted] ***Brad Francis Chevrolet
To whom it may concern After getting the response in the mail, I came to realize that you are trying to compensate me (which I appreciate)I still feel strongly about trying to get out of the vehicle but came to realise ALL the problems that I had with the car and the bad experience that I had with you guys is not worth the amount I was asking for in the beginingI am not happy but willing to exept the $if that is ALL you are willing to offer me for ALL my troubleIt costed me $for the parts and I spent all day putting the parts on due to lack of equipmentI called around to find out how much the work I had done was worth and it came out to $This is not including going from Albuquerque to Los Lunas several times through out the yearI would be happy if I was refunded $for parts, labor, time, stress, and gasIf you are willing to give me the $I can oversee all the problems I had with you guys and be willing to do future business with youThank you [redacted] *
Complaint: [redacted] I am rejecting this response because:To whom it may concernThis letter is going to explain that Brad Frances is not doing what they are saying they are, and in full detail that they are at faultThey are claiming that they did a (Inspection) on my vehicleThat is funny because I brought it in specifically because my brakes were making noiseIf you look at their notes, it only indicates that I need brakes and rotors nothing to do with any other servicesI would not go all the way to Los Lunas just to do a INSPECTIONTherefore, after I took it over there and let them know what was going on one of their own technicians from the ford side said that the calipers were probably getting stuck and that is why my brakes were not wearing evenlyYes I did refuse the repairs because of all past problems and cost of the repairAfter hearing and seeing the problem with my car I spoke with ASE Master Mechanics and showed them pictures of my brakes and rotorsThey explained to me that the first time I had issues in February was when the problem should have been fixedThey told me that the piston was sticking / binding at which caused uneven ware on the brake padsThey also advised me because of the sticking my pads were worn down faster than and could have caused a bad wreck caused by brake failureInstead of just putting new pads, the technician should have replaced the calipers and the brake padsBut because they refused to do the job the right way, the first time I have had to make several un necessary trips and spent un necessary moneyBrad Frances is trying to say that the reason the brake pads are bad is due to my driving patternI have complained before I really drove the vehicle, so there is no way they can blame it on my driving patternThey are just trying to find any excuse not to take responsibility for their mistakesOwner, managers, and workers are all on different pages and have poor communicationBrad Frances is trying to say that he has tried to make me happy but if that were a fact, I would not be wasting more of my time trying to get this resolvedThere were way more problems besides the brakesI strongly feel that I should be compensated for not just the major problem with my brakes but stress, trips, money, and time spentI still feel that I might encounter more problems with my vehicle in the future, but will feel more comfortable having Brad Frances paying off my car so I can get out of the car myselfThis is my last attempt on solving this civillyIf Brad Frances and I cannot come to an agreement, I will take my documentation and witnesses to small claims court and we can deal with this legallyPlease feel free and contact me with any comments or concerns[redacted] * [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Our service manager Todd H[redacted] has contacted the customer and invited him back in to offer the oil change for free of charge. We also have asked the customer to let us know who in fact that he talked to so that we could address this internally. Our offer still stands and the customer replied that he...
will come in soon to take advantage of our offer. We feel that this complaint has now been resolved.
Complaint: [redacted]
I am rejecting this response because: a timely manner should not be over the 30 day pay off agreement. Because of this taking this long, my husband's credit has been effected because of this. I do not believe the manner needs to be resolved just by finishing paying off the loan. I really wanted my car back because of these hassles and low and behold it was sold. So credit hit on a car which is still in our name that we have no rights to. All the other hassles and issues we have had also do not warrant just an apology to resolve these issues. We have yet to personally speak with brad francis and every time we ask, he is always busy. When we received the title paperwork for the other car we bought in january, the paperwork is also wrong. The purchase price of the car and trade in value is wrong as well. More mistakes. Apologies right now will not be good enough.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
I spoke to Mrs. [redacted] today and we are going to contact the credit bureaus and ask them to remove any negative late payments due to the payoff on the Dodge Challenger. I also agreed to give the [redacted]'s a good will check for $500.00. Mrs. [redacted] will pick the check up today. I believe this complaint now has been resolved.
I have referred this complaint to [redacted], since these are their requirements not ours. Customer should be receiving a phone call from a representative from [redacted].
They bought this car at a tent sale in April, they put close to 6000 miles on it before the ac compressor went out a couple of weeks ago. At the time of purchase I had Daimon and Chester try to get them off this car and sell them something with less miles and some warranty knowing their...
credit and financial situation….we explained to them that this car is expensive to maintain and would have no warranty at all past the 15 days and 500 miles power train mandated by the state….they refused to look at anything else besides that car. We have offered them to cover 25% of the cost to the repairs as a courtesy, but they have declined to accept. [redacted] husband has admitted on the phone that we tried to sell them other vehicles that had warranty coverage and or were eligible to have a service contract added to them, but his refused and insisted on buying that specific vehicle fully knowing that they would be 100% responsible for any repairs past the 500 miles and 15 days power train mandated by the state. They have been unpleasant to deal with, the vehicle is drivable and there was no need to get it towed here…..
[redacted],Here are the notes from my service manager. The customer is complaining that ther recall had something to do with her car not starting and the battery. As it turns out the customer had a aftermarket alarm system in the vehicle causing the batter to go dead. We removed the alarm system at no...
charge. We performed the proper recall and procedure per GM. This is our response to this complaint.Thanks,Brad Francis From: [redacted] [mailto:[redacted]] Sent: Wednesday, December 10, 2014 4:24 PMTo: [redacted]Subject: [redacted] Revdex.com RO [redacted] preformed 2 recalls ....first recall shift cable second recall was brake lamp malfunction..shift cable is not electric it is a replacement cable to ensure cable does not break . brake lamp malfunction . recall has a clip and retainer that secures BCM harness to BCM...body control module.... under dash passenger side. customer picked up car. following day customer complained of no start... RO [redacted] Customer brought vehicle back in and said car would not start on a incline.. opened trunk to do a courtesy brake light bulb customer said brake light was out.. recall performed never had to get into rear trunk.. while into trunk had battery cables loose in trunk and tow strap.upon diagnosis found aftermarket alarm wiring shorted at ignition switch and intermittent open at starter kill relayalarm system causing excessive battery draw. resulting in dead battery within 5 to 6 hours... Removed alarm system repaired wiring that caused intermittent no start and battery draw at no cost for the customer. Alarm system not installed properly. Alarm system may have internal fault causing this issue. Customer was given factory remote and vehicle was repaired properly at no charge to customer.... Not a fault of any recall performed. [redacted]Brad Francis Chevrolet
Our response to Mr. [redacted] is that we are not going to purchase the vehicle back. We will however agree to reimburse Mr. [redacted] the $180.00 he claims that he spent on Rotors, brakes and calipers from [redacted] and agree to pay Mr. [redacted] $500.00 in good will. This good will gesture is a one time offer and is not an admission of any wrong doing or fault, but simply a good will gesture. Please let us klnow if this is agreeable as this is our final attempt of resolution.Sincerely,Brad Francis
To whom it may concern After getting the response in the mail, I came to realize that you are trying to compensate me (which I appreciate). I still feel strongly about trying to get out of the vehicle but came to realise ALL the problems that I had with the car and the bad experience that I had with you guys is not worth the amount I was asking for in the begining. I am not happy but willing to exept the $680 if that is ALL you are willing to offer me for ALL my trouble. It costed me $180 for the parts and I spent all day putting the parts on due to lack of equipment. I called around to find out how much the work I had done was worth and it came out to $400. This is not including going from Albuquerque to Los Lunas several times through out the year. I would be happy if I was refunded $1000 for parts, labor, time, stress, and gas. If you are willing to give me the $1000 I can oversee all the problems I had with you guys and be willing to do future business with you. Thank you[redacted] *
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Yes. I am happy with what happen. However. Not satisfied. Sam is very respectful and when I went into shop the other day...
cause corvette was having other issues he introduced himself and said he ordered a master key fob. I shook his hand and that was that. What makes me not satisfied is the fact of what I had to go through to get this key ordered. I'm not saying Sam was aware of my situation. But... I let my sales guy know and my finance guy and manager of the store and still was told sorry you can't have a key by manager. It's not like word does not spread at a business. I have worked in one I know it does. I think its the fact of my age being 28 that I was treated not like a 50 year old buying a Corvette. But I am not there to make friends and never in my life did I care about what others think. But anyway before I go to much into detail again I will stop here. Long story short. Yes I am getting a new Master fob. But it still leaves me down to one key. I am left with a broken fob that works when it wants to and is glued so I can never change the battery. I asked Sam about getting a master key fob and a number 2 key fob and he stated because its a used car he can not provide that. Funny part is the dealer keeps saying because it was a used car. But yet the price of the car they are still asking top dollar and yes I agreed to pay and signed line so that falls on me. But what I am saying is I don't think dealerships should get away with things like this. there should be some kind of law or something that way a customer like myself does not have too waist there time with Revdex.com and go this route. With respect towards Revdex.com I would be getting know where without them but you get my point. To make this simple the Master key was ordered for the Corvette and left with a semi broken key fob. I would be satisfied with the current master key fob ordered and just a key fob number 2 as extra before this current one I have fails. I'm paying for a 28k+ car. It's a $100 dollar part. I don't need a call back from dealer. If next message states they will also order the standard key fob this way I have 2 like the dealer issued factory Ill be happy. If this was your payment and your car. You would feel the same way. But other than that the staff at Chevrolet have been friendly and polite. Can't say the same for the Ford side though but that's a separate complaint if I find time to write that message to Revdex.com. Have not experience Dodge yet to help customer's on that side.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
In response to Mr. [redacted] complaint. Mr. [redacted] purchased the vehicle in January 26th, 2013. On February 13th we replaced the brakes at no charge to Mr. [redacted] because he complained that the brakes were squeaking. The brakes that were replaced were fine and did not need replaced at this time. We...
also replaced a door acutuator at this time and again there was no charge. On May 9th, 2013 the vehicle was brought in again for a coolant leak and the water pump was replaced and Mr. [redacted] was charged the $100.00 deductible as per the extended warranty. On March 27th, 2014 the vehicle was in for a oil change and we performed a normal inspection that we do for all customers and recommended the front brakes and rotors to be replaced. Mr. [redacted] declined the work. It is not abnormal based on customers different driving habits that after 19,000 miles that front brakes would need to be replaced. It is also not abnormal that if the brakes are not replaced when needed that they will damage the rotors. The Honda class action suit that Mr. [redacted] is referring to specifically relates to vehicles still under the 3 year/36,000 mile factory warranty and states clearly " for brake pads that required replacement after being used for 7500 miles or less". We have attempted to make Mr. [redacted] happy, but he needs to understand that brakes are part of a vehicle's required maintenance and that driving habits can contribute to the life of brakes. The Honda is not a lemon and appears that for almost 2 years and almost 20,000 miles that Mr. [redacted] has had good use of his vehicle. We decline the offer to purchase the vefhicle back.
Complaint: [redacted]I am rejecting this response because:To whom it may concernThis letter is going to explain that Brad Frances is not doing what they are saying they are, and in full detail that they are at fault. They are claiming that they did a (Normal Inspection) on my vehicle. That is funny because I brought it in specifically because my brakes were making noise. If you look at their notes, it only indicates that I need brakes and rotors nothing to do with any other services. I would not go all the way to Los Lunas just to do a NORMAL INSPECTION. Therefore, after I took it over there and let them know what was going on one of their own technicians from the ford side said that the calipers were probably getting stuck and that is why my brakes were not wearing evenly. Yes I did refuse the repairs because of all past problems and cost of the repair. After hearing and seeing the problem with my car I spoke with ASE Master Mechanics and showed them pictures of my brakes and rotors. They explained to me that the first time I had issues in February was when the problem should have been fixed. They told me that the piston was sticking / binding at which caused uneven ware on the brake pads. They also advised me because of the sticking my pads were worn down faster than normal and could have caused a bad wreck caused by brake failure. Instead of just putting new pads, the technician should have replaced the calipers and the brake pads. But because they refused to do the job the right way, the first time I have had to make several un necessary trips and spent un necessary money. Brad Frances is trying to say that the reason the brake pads are bad is due to my driving pattern. I have complained before I really drove the vehicle, so there is no way they can blame it on my driving pattern. They are just trying to find any excuse not to take responsibility for their mistakes. Owner, managers, and workers are all on different pages and have poor communication. Brad Frances is trying to say that he has tried to make me happy but if that were a fact, I would not be wasting more of my time trying to get this resolved. There were way more problems besides the brakes. I strongly feel that I should be compensated for not just the major problem with my brakes but stress, trips, money, and time spent. I still feel that I might encounter more problems with my vehicle in the future, but will feel more comfortable having Brad Frances paying off my car so I can get out of the car myself. This is my last attempt on solving this civilly. If Brad Frances and I cannot come to an agreement, I will take my documentation and witnesses to small claims court and we can deal with this legally. Please feel free and contact me with any comments or concerns.[redacted] * [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
[redacted] ,Here are the notes from my service managerThe customer is complaining that ther recall had something to do with her car not starting and the batteryAs it turns out the customer had a aftermarket alarm system in the vehicle causing the batter to go deadWe removed the alarm system at no chargeWe performed the proper recall and procedure per GMThis is our response to this complaint.Thanks,Brad Francis From: [redacted] [mailto: [redacted] ] Sent: Wednesday, December 10, 4:PMTo: [redacted] Subject: [redacted] Revdex.com RO [redacted] preformed recalls ....first recall shift cable second recall was brake lamp malfunction..shift cable is not electric it is a replacement cable to ensure cable does not break brake lamp malfunction recall has a clip and retainer that secures BCM harness to BCM...body control moduleunder dash passenger sidecustomer picked up carfollowing day customer complained of no startRO [redacted] Customer brought vehicle back in and said car would not start on a inclineopened trunk to do a courtesy brake light bulb customer said brake light was outrecall performed never had to get into rear trunkwhile into trunk had battery cables loose in trunk and tow strap.upon diagnosis found aftermarket alarm wiring shorted at ignition switch and intermittent open at starter kill relayalarm system causing excessive battery drawresulting in dead battery within to hoursRemoved alarm system repaired wiring that caused intermittent no start and battery draw at no cost for the customerAlarm system not installed properlyAlarm system may have internal fault causing this issueCustomer was given factory remote and vehicle was repaired properly at no charge to customerNot a fault of any recall performed [redacted] ***Brad Francis Chevrolet
To whom it may concern After getting the response in the mail, I came to realize that you are trying to compensate me (which I appreciate)I still feel strongly about trying to get out of the vehicle but came to realise ALL the problems that I had with the car and the bad experience that I had with you guys is not worth the amount I was asking for in the beginingI am not happy but willing to exept the $if that is ALL you are willing to offer me for ALL my troubleIt costed me $for the parts and I spent all day putting the parts on due to lack of equipmentI called around to find out how much the work I had done was worth and it came out to $This is not including going from Albuquerque to Los Lunas several times through out the yearI would be happy if I was refunded $for parts, labor, time, stress, and gasIf you are willing to give me the $I can oversee all the problems I had with you guys and be willing to do future business with youThank you [redacted] *
Complaint: [redacted] I am rejecting this response because:To whom it may concernThis letter is going to explain that Brad Frances is not doing what they are saying they are, and in full detail that they are at faultThey are claiming that they did a (Inspection) on my vehicleThat is funny because I brought it in specifically because my brakes were making noiseIf you look at their notes, it only indicates that I need brakes and rotors nothing to do with any other servicesI would not go all the way to Los Lunas just to do a INSPECTIONTherefore, after I took it over there and let them know what was going on one of their own technicians from the ford side said that the calipers were probably getting stuck and that is why my brakes were not wearing evenlyYes I did refuse the repairs because of all past problems and cost of the repairAfter hearing and seeing the problem with my car I spoke with ASE Master Mechanics and showed them pictures of my brakes and rotorsThey explained to me that the first time I had issues in February was when the problem should have been fixedThey told me that the piston was sticking / binding at which caused uneven ware on the brake padsThey also advised me because of the sticking my pads were worn down faster than and could have caused a bad wreck caused by brake failureInstead of just putting new pads, the technician should have replaced the calipers and the brake padsBut because they refused to do the job the right way, the first time I have had to make several un necessary trips and spent un necessary moneyBrad Frances is trying to say that the reason the brake pads are bad is due to my driving patternI have complained before I really drove the vehicle, so there is no way they can blame it on my driving patternThey are just trying to find any excuse not to take responsibility for their mistakesOwner, managers, and workers are all on different pages and have poor communicationBrad Frances is trying to say that he has tried to make me happy but if that were a fact, I would not be wasting more of my time trying to get this resolvedThere were way more problems besides the brakesI strongly feel that I should be compensated for not just the major problem with my brakes but stress, trips, money, and time spentI still feel that I might encounter more problems with my vehicle in the future, but will feel more comfortable having Brad Frances paying off my car so I can get out of the car myselfThis is my last attempt on solving this civillyIf Brad Frances and I cannot come to an agreement, I will take my documentation and witnesses to small claims court and we can deal with this legallyPlease feel free and contact me with any comments or concerns[redacted] * [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Our service manager Todd H[redacted] has contacted the customer and invited him back in to offer the oil change for free of charge. We also have asked the customer to let us know who in fact that he talked to so that we could address this internally. Our offer still stands and the customer replied that he...
will come in soon to take advantage of our offer. We feel that this complaint has now been resolved.
Complaint: [redacted]
I am rejecting this response because: a timely manner should not be over the 30 day pay off agreement. Because of this taking this long, my husband's credit has been effected because of this. I do not believe the manner needs to be resolved just by finishing paying off the loan. I really wanted my car back because of these hassles and low and behold it was sold. So credit hit on a car which is still in our name that we have no rights to. All the other hassles and issues we have had also do not warrant just an apology to resolve these issues. We have yet to personally speak with brad francis and every time we ask, he is always busy. When we received the title paperwork for the other car we bought in january, the paperwork is also wrong. The purchase price of the car and trade in value is wrong as well. More mistakes. Apologies right now will not be good enough.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
I spoke to Mrs. [redacted] today and we are going to contact the credit bureaus and ask them to remove any negative late payments due to the payoff on the Dodge Challenger. I also agreed to give the [redacted]'s a good will check for $500.00. Mrs. [redacted] will pick the check up today. I believe this complaint now has been resolved.
I have referred this complaint to [redacted], since these are their requirements not ours. Customer should be receiving a phone call from a representative from [redacted].
They bought this car at a tent sale in April, they put close to 6000 miles on it before the ac compressor went out a couple of weeks ago. At the time of purchase I had Daimon and Chester try to get them off this car and sell them something with less miles and some warranty knowing their...
credit and financial situation….we explained to them that this car is expensive to maintain and would have no warranty at all past the 15 days and 500 miles power train mandated by the state….they refused to look at anything else besides that car. We have offered them to cover 25% of the cost to the repairs as a courtesy, but they have declined to accept. [redacted] husband has admitted on the phone that we tried to sell them other vehicles that had warranty coverage and or were eligible to have a service contract added to them, but his refused and insisted on buying that specific vehicle fully knowing that they would be 100% responsible for any repairs past the 500 miles and 15 days power train mandated by the state. They have been unpleasant to deal with, the vehicle is drivable and there was no need to get it towed here…..
[redacted],Here are the notes from my service manager. The customer is complaining that ther recall had something to do with her car not starting and the battery. As it turns out the customer had a aftermarket alarm system in the vehicle causing the batter to go dead. We removed the alarm system at no...
charge. We performed the proper recall and procedure per GM. This is our response to this complaint.Thanks,Brad Francis From: [redacted] [mailto:[redacted]] Sent: Wednesday, December 10, 2014 4:24 PMTo: [redacted]Subject: [redacted] Revdex.com RO [redacted] preformed 2 recalls ....first recall shift cable second recall was brake lamp malfunction..shift cable is not electric it is a replacement cable to ensure cable does not break . brake lamp malfunction . recall has a clip and retainer that secures BCM harness to BCM...body control module.... under dash passenger side. customer picked up car. following day customer complained of no start... RO [redacted] Customer brought vehicle back in and said car would not start on a incline.. opened trunk to do a courtesy brake light bulb customer said brake light was out.. recall performed never had to get into rear trunk.. while into trunk had battery cables loose in trunk and tow strap.upon diagnosis found aftermarket alarm wiring shorted at ignition switch and intermittent open at starter kill relayalarm system causing excessive battery draw. resulting in dead battery within 5 to 6 hours... Removed alarm system repaired wiring that caused intermittent no start and battery draw at no cost for the customer. Alarm system not installed properly. Alarm system may have internal fault causing this issue. Customer was given factory remote and vehicle was repaired properly at no charge to customer.... Not a fault of any recall performed. [redacted]Brad Francis Chevrolet
Our response to Mr. [redacted] is that we are not going to purchase the vehicle back. We will however agree to reimburse Mr. [redacted] the $180.00 he claims that he spent on Rotors, brakes and calipers from [redacted] and agree to pay Mr. [redacted] $500.00 in good will. This good will gesture is a one time offer and is not an admission of any wrong doing or fault, but simply a good will gesture. Please let us klnow if this is agreeable as this is our final attempt of resolution.Sincerely,Brad Francis
To whom it may concern After getting the response in the mail, I came to realize that you are trying to compensate me (which I appreciate). I still feel strongly about trying to get out of the vehicle but came to realise ALL the problems that I had with the car and the bad experience that I had with you guys is not worth the amount I was asking for in the begining. I am not happy but willing to exept the $680 if that is ALL you are willing to offer me for ALL my trouble. It costed me $180 for the parts and I spent all day putting the parts on due to lack of equipment. I called around to find out how much the work I had done was worth and it came out to $400. This is not including going from Albuquerque to Los Lunas several times through out the year. I would be happy if I was refunded $1000 for parts, labor, time, stress, and gas. If you are willing to give me the $1000 I can oversee all the problems I had with you guys and be willing to do future business with you. Thank you[redacted] *
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Yes. I am happy with what happen. However. Not satisfied. Sam is very respectful and when I went into shop the other day...
cause corvette was having other issues he introduced himself and said he ordered a master key fob. I shook his hand and that was that. What makes me not satisfied is the fact of what I had to go through to get this key ordered. I'm not saying Sam was aware of my situation. But... I let my sales guy know and my finance guy and manager of the store and still was told sorry you can't have a key by manager. It's not like word does not spread at a business. I have worked in one I know it does. I think its the fact of my age being 28 that I was treated not like a 50 year old buying a Corvette. But I am not there to make friends and never in my life did I care about what others think. But anyway before I go to much into detail again I will stop here. Long story short. Yes I am getting a new Master fob. But it still leaves me down to one key. I am left with a broken fob that works when it wants to and is glued so I can never change the battery. I asked Sam about getting a master key fob and a number 2 key fob and he stated because its a used car he can not provide that. Funny part is the dealer keeps saying because it was a used car. But yet the price of the car they are still asking top dollar and yes I agreed to pay and signed line so that falls on me. But what I am saying is I don't think dealerships should get away with things like this. there should be some kind of law or something that way a customer like myself does not have too waist there time with Revdex.com and go this route. With respect towards Revdex.com I would be getting know where without them but you get my point. To make this simple the Master key was ordered for the Corvette and left with a semi broken key fob. I would be satisfied with the current master key fob ordered and just a key fob number 2 as extra before this current one I have fails. I'm paying for a 28k+ car. It's a $100 dollar part. I don't need a call back from dealer. If next message states they will also order the standard key fob this way I have 2 like the dealer issued factory Ill be happy. If this was your payment and your car. You would feel the same way. But other than that the staff at Chevrolet have been friendly and polite. Can't say the same for the Ford side though but that's a separate complaint if I find time to write that message to Revdex.com. Have not experience Dodge yet to help customer's on that side.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
In response to Mr. [redacted] complaint. Mr. [redacted] purchased the vehicle in January 26th, 2013. On February 13th we replaced the brakes at no charge to Mr. [redacted] because he complained that the brakes were squeaking. The brakes that were replaced were fine and did not need replaced at this time. We...
also replaced a door acutuator at this time and again there was no charge. On May 9th, 2013 the vehicle was brought in again for a coolant leak and the water pump was replaced and Mr. [redacted] was charged the $100.00 deductible as per the extended warranty. On March 27th, 2014 the vehicle was in for a oil change and we performed a normal inspection that we do for all customers and recommended the front brakes and rotors to be replaced. Mr. [redacted] declined the work. It is not abnormal based on customers different driving habits that after 19,000 miles that front brakes would need to be replaced. It is also not abnormal that if the brakes are not replaced when needed that they will damage the rotors. The Honda class action suit that Mr. [redacted] is referring to specifically relates to vehicles still under the 3 year/36,000 mile factory warranty and states clearly " for brake pads that required replacement after being used for 7500 miles or less". We have attempted to make Mr. [redacted] happy, but he needs to understand that brakes are part of a vehicle's required maintenance and that driving habits can contribute to the life of brakes. The Honda is not a lemon and appears that for almost 2 years and almost 20,000 miles that Mr. [redacted] has had good use of his vehicle. We decline the offer to purchase the vefhicle back.
Complaint: [redacted]I am rejecting this response because:To whom it may concernThis letter is going to explain that Brad Frances is not doing what they are saying they are, and in full detail that they are at fault. They are claiming that they did a (Normal Inspection) on my vehicle. That is funny because I brought it in specifically because my brakes were making noise. If you look at their notes, it only indicates that I need brakes and rotors nothing to do with any other services. I would not go all the way to Los Lunas just to do a NORMAL INSPECTION. Therefore, after I took it over there and let them know what was going on one of their own technicians from the ford side said that the calipers were probably getting stuck and that is why my brakes were not wearing evenly. Yes I did refuse the repairs because of all past problems and cost of the repair. After hearing and seeing the problem with my car I spoke with ASE Master Mechanics and showed them pictures of my brakes and rotors. They explained to me that the first time I had issues in February was when the problem should have been fixed. They told me that the piston was sticking / binding at which caused uneven ware on the brake pads. They also advised me because of the sticking my pads were worn down faster than normal and could have caused a bad wreck caused by brake failure. Instead of just putting new pads, the technician should have replaced the calipers and the brake pads. But because they refused to do the job the right way, the first time I have had to make several un necessary trips and spent un necessary money. Brad Frances is trying to say that the reason the brake pads are bad is due to my driving pattern. I have complained before I really drove the vehicle, so there is no way they can blame it on my driving pattern. They are just trying to find any excuse not to take responsibility for their mistakes. Owner, managers, and workers are all on different pages and have poor communication. Brad Frances is trying to say that he has tried to make me happy but if that were a fact, I would not be wasting more of my time trying to get this resolved. There were way more problems besides the brakes. I strongly feel that I should be compensated for not just the major problem with my brakes but stress, trips, money, and time spent. I still feel that I might encounter more problems with my vehicle in the future, but will feel more comfortable having Brad Frances paying off my car so I can get out of the car myself. This is my last attempt on solving this civilly. If Brad Frances and I cannot come to an agreement, I will take my documentation and witnesses to small claims court and we can deal with this legally. Please feel free and contact me with any comments or concerns.[redacted] * [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
We contacted the customer and resolved the complaint by giving them the TV. This matter has not been resolved.