Brad's Tree & Stump Removal

Initial Business Response / [redacted] (1000, 16, 2015/06/26) */ Contact Name and Title: brads tree and stump remo Contact Phone: [redacted] Contact Email: [redacted] about this complaint from [redacted] ,first of all he said my crew was only there an hour and from what my crew says they were there about three hours with four guysMarty the guy that talked to [redacted] about the tree work gave him a price of $ [redacted] talked him down to an as far as I can see he was taking advantage of the crew being I wasn't there.so I called gary to see what what was taking so long an I got no answer, after I tried to reach jason that was on the job an no answer,an also no answer from jamie , I called marty an marty informed me that the home ower was adding on extra work from the agreed jobso I Brad drove miles to see what was going on over there, an knocked on ***s door an no response from himso then I told them guys to clean up what with what they have done witch includes trees an all the extras they have done already [redacted] did pay one of the crew members "jamie" but was clearly taking advantage of the crew as I wasn't thereFor what my crew completed I believe the job should have been with no complaints at all [redacted] clearly took advantage of the crewfurther more he posted bad reviews on "craigslist" about my company, stating brads tree and stump removal is working in your area an advising that I will scam them an not complete the work witch is untrue Initial Consumer Rebuttal / [redacted] (3000, 18, 2015/06/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) To whom this may concern, I stand by my previous complaint/statement that I filed with the Revdex.com on 05/04/I would like to add some details which were previously left out of my complaint and comment on some points that Mr [redacted] made in his response I had submitted the following note thru Brad's Tree and Stump Removal Service webpage on February 27th I had saved the document below on my computer with the appropriate electronic document history [redacted] My name is [redacted] Andover, Mn I am writing you this note to let you know that I was not satisfied with the job your company performed for me on February 24, I was contacted by phone on approximately February 19th and was asked if I'd like to have a free estimate to have some tree trimming doneI hesitated but then agreed to have the estimator call when he was in the area and we would make an appointment that same day for him to stop byOn Tuesday Marty stopped by without calling and we discussed the work to be doneI have eleven trees on approximately a 1/acreA silver maple (mature), mountain ash (mature) and a apple tree in the front yard and a locus ( mature smaller 5" dia) trees on the east side of the house and Chinese elms (mature), silver maples (mature) a golden ash (mature) and a green ash (smaller 5" dia)I had asked Marty if they had had any experience trimming apple trees and he said yes and that the trimmer had year's experience trimming treesWhen asked what I was looking to have done I mentioned that I hadn't had any experience trimming trees but the trees I had had never been trimmed or prune and that I thought they need to be cleaned up and that I understood a little about the need to "clean out" or thin the small stuff out of the center and just shape the tree in generalI showed him all of the trees in questionMarty indicated no problem and that I would be happy with the way they turned outHe gave me a price of $and that was to do all the trimming and cleanup the area when completeNot being familiar with having hiring an outside contractor to do this type of work I had no idea of what I would expect to pay but thought that seemed reasonable enoughHowever I don't usually do things spur of the minute and I was hesitating giving the okMarty had asked "what it take to be able to do the that day" and given me a price of $which I again thought wow that seem real goodHowever I had asked him for a number I could reach him at and said I would call within an hourLike I said I don't usually do things spur of the moment especially dealing with strangersOh I did as if he had insurance licenses etc and he said sure the crew would have thatSo anyway he leftI did a little checking and it seemed everything was on the up and up and after an hour I did call him and give him the okHe mentioned they would be over in about minutesAt about 3:the crew started to arriveAnd shortly after Marty got thereWell guys were milling around getting set up Gary had started trimming the silver in the front yard and Marty and I walked out back still discussing what was to be doneOne of your guys had climbed the Chinese elm in the back and started trimmingMarty and I were still discussing the work and I had not seen any paper workIt was when we were talking about a mature silver near my shed I got a feeling that maybe we weren't on the same page and had requested to Marty to get his guy out of the tree and stop the workAfter expressing this about or times he finally didWe walked up to the front of the house and started discussing this some moreAt that point Gary had approached us and asked what was wrong and we were introduced and after a short discussion with Gary and Marty I felt more comfortable(Oh I did tell Gary I would take care of the apple tree) I had mentioned as I did with Marty I wanted the trees shaped up cleaned up as most of them had never been in a nursery or been trimmed beforeAt that point Marty and Gary walked around the house and went into the back yardHind sight being what it is I should have walked with Marty and Gary to hear what instructions Gary was receivingBut instead I went back in the house as I know I don't care for someone looking over my shoulder when I'm doing a jobSo bottom line about 4:comes around a guy (didn't get his name) knocked on my kitchen door) and everyone is cleaning up and some were starting to leaveHe had mentioned they were done and had asked if I had paid Marty and said I had not and asked where he wasWell Marty and I had walked around the west side of the house and out to the back yardAnd were discussing what had been doneMarty had commented on how much work had been done and how nice it lookedI had noticed that four trees in the back yard that were discussed had not been touched and of them Marty had specifically pointed out some limbs that would be taken off or trimmedThey were notMarty then reminded me that I only was paying $for the workI knew what I was paying and I knew what I was told would be doneWell we were both getting a bit hot and we walked back to the front of the house Oh and at this time I thought it was interesting that Marty said "this is what I have to put up with every f#g day"To which I mentioned "then maybe you might think there is something wrong" well he was right I was dissatisfied When we got to the front of the house Jamie heard us and stepped out of his truck and asked what was wrong Marty said I was dissatisfied and walked to his truck I tried to explain to Jamie everything that happened but I was angry and I'm not sure how well I had done explaining all of what happenedJamie did ask what needed to be done to fix the problem and I told him the problem was your sales guyI was not being very objective at that pointAnd I really was reacting to my anger with the situationJamie did mention they would come back and do some chipping if I needed or whatever to make it rightWell I did write out the check for $and wrote a note on it that the work was half doneI did give it to Marty and he handed me the only paper work I had seen a page torn out of a spiral notebook with your name Brad [redacted] and $written on itI went back in the house and Jamie and Gary left and Marty left obviously as angry as I was spinning his tires as he left I chose to wait to write this note because I was angry at the time and one does not always act as rational as one should during that timeI did describe this situation accurately but I'm sure this is not all the words exchanged that day When Jamie had asked what needed to happen to make it right I really wasn't in a good frame of mind to make that callAt the time I didn't want to hold up your crew or call them back while this disagreement was taking place but chose to wait a few days while I settled down and collected my thoughtsTo say the least this has not been a very pleasant experience for meI know this may be the first you heard of this situation so I will wait to hear for you as to what your thoughts on this might be Best regards [redacted] I did not talk Marty down on his original price of $he offered it in order to "get the work" he was looking to fill out crew's day Please note crew arrival 3:to 4:pm give or take a maybe or minutes 02/24/sunset 5:52pmThey were not here after sunset I was here all afternoon Brad never knocked on my door and to my knowledge has never set foot on my propertyHe never spoke to his crew while they were on my property I have pictures of the trees prior to the "service" as I like to document projects that I do around the house and I have pictures a day or two after they had done their workThis clearly shows that not all (11) the trees were completedNote I have since completed the work myself as best I could as Brad had refused to do anything about it and blocked my text messages as of 05/03/ And lastly because Brad was clearly not interested in resolving the Revdex.com complaint I did post a add on Craigslist on 06/20/which read as follows "Thinking of having Brxx'x Tree Trimming and Stump Removal do some work for you? You might want to check the Revdex.com for open complaints If you do choose to use him make sure you get everything in writing and that he shows you proof of insurance and or bonding and the business licenseAnd most importantly do not do not pay him till the job is completed to your satisfaction." It seem that might have gotten his attention I am truly sorry that this has turned into such a mess but I can't believe the arrogance Brad has shown in this whole matter By the way to clarify I have saved most of my attempted phone contact info and failed texts before and after photos etc Best regards ***

I am rejecting this response because: Guy charged us bucks for an hour’s work, and thinks it was a fair priceAnd he didn’t come close to cleaning up the brush Never trust a guy just in the area who calls and wants to stop by to give a quick estimateAlways get it in writingExpensive lessonMerry Christmas for about $bucks worth, he arguably earned $fair and square

I am rejecting this response because:
Guy charged us bucks for an hour’s work, and thinks it was a fair priceAnd he didn’t come close to cleaning up the brush Never trust a guy just in the area who calls and wants to stop by to give a quick estimateAlways get it in writingExpensive lessonMerry Christmas for about $bucks worth, he arguably earned $fair and square

Initial Business Response /* (1000, 16, 2015/06/26) */
Contact Name and Title: brads tree and stump remo
Contact Phone: ***
Contact Email: ***
about this complaint from ***,first of all he said my crew was only there an hour and from what my crew says they
were there about three hours with four guysMarty the guy that talked to *** about the tree work gave him a price of $*** talked him down to an as far as I can see he was taking advantage of the crew being I wasn't there.so I called gary to see what what was taking so long an I got no answer, after I tried to reach jason that was on the job an no answer,an also no answer from jamie , I called marty an marty informed me that the home ower was adding on extra work from the agreed jobso I Brad drove miles to see what was going on over there, an knocked on ***s door an no response from himso then I told them guys to clean up what with what they have done witch includes trees an all the extras they have done already*** did pay one of the crew members "jamie" but was clearly taking advantage of the crew as I wasn't thereFor what my crew completed I believe the job should have been with no complaints at all*** clearly took advantage of the crewfurther more he posted bad reviews on "craigslist" about my company, stating brads tree and stump removal is working in your area an advising that I will scam them an not complete the work witch is untrue
Initial Consumer Rebuttal /* (3000, 18, 2015/06/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To whom this may concern,
I stand by my previous complaint/statement that I filed with the Revdex.com on 05/04/I would like to add some details which were previously left out of my complaint and comment on some points that Mr*** made in his response
I had submitted the following note thru Brad's Tree and Stump Removal Service webpage on February 27th I had saved the document below on my computer with the appropriate electronic document history
***
My name is *** *** Andover, Mn
I am writing you this note to let you know that I was not satisfied with the job your company performed for me on February 24,
I was contacted by phone on approximately February 19th and was asked if I'd like to have a free estimate to have some tree trimming doneI hesitated but then agreed to have the estimator call when he was in the area and we would make an appointment that same day for him to stop byOn Tuesday Marty stopped by without calling and we discussed the work to be doneI have eleven trees on approximately a 1/acreA silver maple (mature), mountain ash (mature) and a apple tree in the front yard and a locus ( mature smaller 5" dia) trees on the east side of the house and Chinese elms (mature), silver maples (mature) a golden ash (mature) and a green ash (smaller 5" dia)I had asked Marty if they had had any experience trimming apple trees and he said yes and that the trimmer had year's experience trimming treesWhen asked what I was looking to have done I mentioned that I hadn't had any experience trimming trees but the trees I had had never been trimmed or prune and that I thought they need to be cleaned up and that I understood a little about the need to "clean out" or thin the small stuff out of the center and just shape the tree in generalI showed him all of the trees in questionMarty indicated no problem and that I would be happy with the way they turned outHe gave me a price of $and that was to do all the trimming and cleanup the area when completeNot being familiar with having hiring an outside contractor to do this type of work I had no idea of what I would expect to pay but thought that seemed reasonable enoughHowever I don't usually do things spur of the minute and I was hesitating giving the okMarty had asked "what it take to be able to do the that day" and given me a price of $which I again thought wow that seem real goodHowever I had asked him for a number I could reach him at and said I would call within an hourLike I said I don't usually do things spur of the moment especially dealing with strangersOh I did as if he had insurance licenses etc and he said sure the crew would have thatSo anyway he leftI did a little checking and it seemed everything was on the up and up and after an hour I did call him and give him the okHe mentioned they would be over in about minutesAt about 3:the crew started to arriveAnd shortly after Marty got thereWell guys were milling around getting set up Gary had started trimming the silver in the front yard and Marty and I walked out back still discussing what was to be doneOne of your guys had climbed the Chinese elm in the back and started trimmingMarty and I were still discussing the work and I had not seen any paper workIt was when we were talking about a mature silver near my shed I got a feeling that maybe we weren't on the same page and had requested to Marty to get his guy out of the tree and stop the workAfter expressing this about or times he finally didWe walked up to the front of the house and started discussing this some moreAt that point Gary had approached us and asked what was wrong and we were introduced and after a short discussion with Gary and Marty I felt more comfortable(Oh I did tell Gary I would take care of the apple tree) I had mentioned as I did with Marty I wanted the trees shaped up cleaned up as most of them had never been in a nursery or been trimmed beforeAt that point Marty and Gary walked around the house and went into the back yardHind sight being what it is I should have walked with Marty and Gary to hear what instructions Gary was receivingBut instead I went back in the house as I know I don't care for someone looking over my shoulder when I'm doing a jobSo bottom line about 4:comes around a guy (didn't get his name) knocked on my kitchen door) and everyone is cleaning up and some were starting to leaveHe had mentioned they were done and had asked if I had paid Marty and said I had not and asked where he wasWell Marty and I had walked around the west side of the house and out to the back yardAnd were discussing what had been doneMarty had commented on how much work had been done and how nice it lookedI had noticed that four trees in the back yard that were discussed had not been touched and of them Marty had specifically pointed out some limbs that would be taken off or trimmedThey were notMarty then reminded me that I only was paying $for the workI knew what I was paying and I knew what I was told would be doneWell we were both getting a bit hot and we walked back to the front of the house
Oh and at this time I thought it was interesting that Marty said "this is what I have to put up with every f#g day"To which I mentioned "then maybe you might think there is something wrong" well he was right I was dissatisfied
When we got to the front of the house Jamie heard us and stepped out of his truck and asked what was wrong Marty said I was dissatisfied and walked to his truck I tried to explain to Jamie everything that happened but I was angry and I'm not sure how well I had done explaining all of what happenedJamie did ask what needed to be done to fix the problem and I told him the problem was your sales guyI was not being very objective at that pointAnd I really was reacting to my anger with the situationJamie did mention they would come back and do some chipping if I needed or whatever to make it rightWell I did write out the check for $and wrote a note on it that the work was half doneI did give it to Marty and he handed me the only paper work I had seen a page torn out of a spiral notebook with your name Brad *** and $written on itI went back in the house and Jamie and Gary left and Marty left obviously as angry as I was spinning his tires as he left
I chose to wait to write this note because I was angry at the time and one does not always act as rational as one should during that timeI did describe this situation accurately but I'm sure this is not all the words exchanged that day
When Jamie had asked what needed to happen to make it right I really wasn't in a good frame of mind to make that callAt the time I didn't want to hold up your crew or call them back while this disagreement was taking place but chose to wait a few days while I settled down and collected my thoughtsTo say the least this has not been a very pleasant experience for meI know this may be the first you heard of this situation so I will wait to hear for you as to what your thoughts on this might be
Best regards
***
***
I did not talk Marty down on his original price of $he offered it in order to "get the work" he was looking to fill out crew's day
Please note crew arrival 3:to 4:pm give or take a maybe or minutes 02/24/sunset 5:52pmThey were not here after sunset
I was here all afternoon Brad never knocked on my door and to my knowledge has never set foot on my propertyHe never spoke to his crew while they were on my property
I have pictures of the trees prior to the "service" as I like to document projects that I do around the house and I have pictures a day or two after they had done their workThis clearly shows that not all (11) the trees were completedNote I have since completed the work myself as best I could as Brad had refused to do anything about it and blocked my text messages as of 05/03/
And lastly because Brad was clearly not interested in resolving the Revdex.com complaint I did post a add on Craigslist on 06/20/which read as follows "Thinking of having Brxx'x Tree Trimming and Stump Removal do some work for you? You might want to check the Revdex.com for open complaints
If you do choose to use him make sure you get everything in writing and that he shows you proof of insurance and or bonding and the business licenseAnd most importantly do not do not pay him till the job is completed to your satisfaction."
It seem that might have gotten his attention I am truly sorry that this has turned into such a mess but I can't believe the arrogance Brad has shown in this whole matter
By the way to clarify I have saved most of my attempted phone contact info and failed texts before and after photos etc
Best regards
***

I made a deal with ***!! On clearing a corner of brush and trees that he wanted done!! And that's exactly what I done!!!! I told him $for that!! And that was it!! He asked how much for the stumps and I said $FOR THE BIGGER ONES AND $FOR THE SMALLER ONES WOULD BE ABOUT
$350!! BUT I SAID I COULD NOT DO THEM NOW!!! HE SAID OK!! BUT I SAID I COULD DO THE TREES AND BRUSH TODAY FOR THE $600!! HE SAID YES GO AHEAD AND DO THAT!! SO I LEFT TO GO GET MY TRUCK AND CHIPPER AND ANOTHER GUY TOO HELP!! TOOK ABOUT AN HOUR WITH TRUCK CHIPPER MY HELPER AND CHAN SAWS!! WE GOT DONE AND HIS WIFE WAS ALL MAD AT BOTH OF US *** AND I!!! SO I FELT BAD FOR HIM SO I GAVE HIM A $CASH BACK ON THE SMALL TREE JOB THAT WE DID!! MIND YOU I STILL HAD TO PAY FOR THE CHIPPER GAS CHAIN SAW GAS THE CHIPPER TRUCK GAS AND PAY TO DUMP THE TRUCK!! O AND THE TRUCK THAT I DROVE TOO LOOK AT THE JOB IN THE FIRST PLACE AND PAY FOR THE GUY TO HELP ME!! AND HE GETS 15% OF THE JOB!! I CARRY A MILLION DOLLER INSURANCE POLCY!! HONESTY I THINK HIS WIFE PUT HIM UP TOO THIS!! AND I WANT THAT HUNDERD DOLLERS BACK THAT I GAVE HIM!!