Bradco Construction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

A company representative did phone Revdex.com office to state that there was a refund sent to the customerPlease confirm or advise if you did not receive

In response to your letter dated 06/29/l am supplying the dates that statements and letters both were mailed to the patient informing them of their account balanceStatements are automatically sent from our computer days past the date of service so the patient should have started receiving
notices about their account before their insurance actually paid usThe last payment from their insurance company was received in our office on 03/03/In all we have sent the patient statements and lettersI have also attached an itemized statement showing when insurance payment was received as the patient is disputing this as wellStatements sent to the patient on 12/26/14, 01/29/15, 02/26/15, 03/26/15, 03/30/(with letter attached), 04/30/and 05/12/15. Letters were sent to the patient on 3/30/15, 05/12/and 05/21/As the patient stated in her complaint, we did verify her address and it was correct with our files so I can't explain why she has not received any of our notices? The account was referred to the collection agency on 05/28/The patient states she has never received any notice from our office but she has attached a letter to this complaint from us? Our collection practice is to send the patient statements after their insurance paysIf no response or payment is received from the patient then the account is reviewed and placed with our collection agencyWe attempted to notify the patient on occasions after their last insurance payment of their account balanceI feel we did our best to notify them of the debt. If I can be of further assistance please feel free to contact me at ***

We are responding to the complaint filed by *** ***s for his son's accountWe have attached all financial forms that *** *** signed in our office stating this was a proposed treatment plan and all charges were explained
to him and he agreed to be responsible for any balance on account not covered by insuranceWe did explain that we are a participating provider with *** *** *** *** medical insurance but not *** *** *** *** dentalThe surgery deposit for his son's treatment was based on the total charges with no participating provider adjustment considered and the deposit was confirmed with the father before the surgeryThe remaining balance on the account was due to the fact the dental insurance considered the IV antibiotic a non covered serviceOur office sent six balance due statements to the home address of the father without any contact back from the fatherMr *** states in his compliant that he sent a letter to our office regarding the balance on account but we did not receive any communication on this accountThe account was considered for collection status but the father contacted our office to pay the balance before this account was sent the collection companyWe are very sorry for any miscommunication regarding the account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Attached is the disputed payment along with confirmation it was paid.

A company representative did phone Revdex.com office to state that there was a refund sent to the customer. Please confirm or advise if you did not receive.