Initial Business Response /* (1000, 5, 2015/01/05) */
Thank you for your interest in *** Automotive
I apologize for the delay in posting the refundLooking at our information, the returned merchandise was checked in on December Due to high call volume at the holidays our credit
department ran a little behind in their transaction postings
However, as of December 30, the customer's *** account was refunded the $merchandise cost in questionI have also asked the credit department to refund the initial $shipping fee, which they have done as of today, so that the customer's full *** refund is posted at $
Please let me know if you have further questions and I will be happy to help
Best regards,
***
*** Automotive
***
Initial Business Response /* (1000, 5, 2015/01/17) */
Thank you for your interest in *** ***
Looking at the online order, it does not appear that the gift card was correctly submitted so the full charge was placed on the credit card that the customer intended to use for the balance
of the order after the gift card total was deducted
The refund for the $was posted on our end to the customer's credit card on January and settled with the banking institution on January The transaction should have been reflected on the customer's account shortly thereafterUnfortunately, we do not have control over when the credit card company lists the refund
Please let me know if you have further questions and I will be happy to help
Best regards,
*** ***
*** Automotive
*** ext ***
Initial Business Response /* (1000, 5, 2015/01/20) */
Thank you for your interest in *** Automotive
I am sorry to hear that the customer was not satisfied with the tan color they selected
We do not custom color the mats or liners for each vehicle, rather the tan color we offer is a
general shade that is meant to compliment a wide variety of vehicle interiors
The colors in the web images can be affected by a variety of different elements: lighting, the angle used to take the picture, the interior carpet color of the vehicle on which the mats are sitting, and even the calibration of the computer monitor on which the photos are being viewedFor this reason, we post a warning in the product description that the images may not be a precise representation of the product color
Although we have not falsely advertised the product, we will assist the customer with the cost of the return shippingThis will show up as a separate refund to the customer's credit card
Looking at the system, the customer was charged on the new order of black FloorLiners and cargo liner for $The refund for the same amount processed for the returned order and that amount settled with the customer's credit card company on January 16, so I would expect that to be reflected on his account by now
The black FloorLiners and cargo liner are all reflected as having been delivered by *** on January Looking at our system, we received an email on January asking about the status of the refund, but there has been no mention otherwise of missing partsI attempted to call the customer to determine what piece was missing, but there was no answerI would ask that if the customer is missing a portion of the order to call our customer service department at to let us know which item was not delivered so that we can follow up with *** and reship a replacement part as necessary
Please let me know if you have further questions and I will be happy to help
Best regards,
*** ***
*** Automotive
ext
Initial Consumer Rebuttal /* (3000, 7, 2015/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My order (#XXXXXXXXX) was to include mats for both the front driver/passenger area along with the entire second rowI never received my complete order upon the second timeI did not receive the second row mats!!
Final Business Response /* (4000, 9, 2015/02/06) */
According to the weight scans on our logs and with *** the package was the correct weight for the front and rear FloorLiners so it is very unusual that the rear set was not in the package
We will simply reship the second row FloorLiner
Please let us know if you have further questions and we will be happy to help
Best regards,
*** ***
*** Automotive
ext
Initial Business Response /* (1000, 5, 2015/01/28) */
Thank you for your interest in *** Automotive
I apologize that the gift card could not be deliveredWe have set up the refund to the accountCredit transactions usually take about three to four business days to post to the card so
you should most likely see that reflected on your statement early next week
Please let me know if you have further questions and I will be happy to help
Best regards,
*** ***
MacNeil Automotive
*** ext ***
Initial Business Response /* (1000, 5, 2015/02/20) */
Thank you for your interest in *** Automotive
The Ford truck deflectors are among the most popular parts we sellWe even use them on our company Ford Fand Fmodels so we are very familiar with the fit and how the vehicle windows
will react when the part is not quite installed correctly
Based on the description of the issue, it sounds as if the deflector was simply pushed too far into the window frameThis is something that can be easily remedied, but I understand that the customer chose to return the product
Our stated return policy is that unused product can be returned within days of receipt for a merchandise refundThe return shipping cost is at the customer's expense and we do not refund the initial shipping and handling charge that went towards sending the product to the customer
However, the customer was clearly not satisfied with the purchase so we will simply set up the refund for $as requested
Please let me know if you have further questions and I will be happy to help
Best regards,
*** ***
*** Automotive
*** ext ***
Thank you for your interest in [redacted]e - WeatherTech. Unfortunately, we do not record our calls so I cannot confirm how the conversation was handled by the phone representative. We certainly strive to assist customers with any and all issues that may occur. From the...
feedback provided by the customer, that was not the experience he received and I apologize for that. I checked the system and a prepaid return label was emailed to the customer on January 5. Once the deflectors are checked in, we will be able to process the full refund to the customer's credit card. Once again, I am sorry that the customer did not receive the assistance that he required. Please let me know if there are further questions and I will be happy to help. Best regards, [redacted]Call Center Manager[redacted]
Initial Business Response /* (1000, 5, 2015/10/02) */
Thank you for your interest in [redacted] Automotive.
I checked the system and found the customer's email asking for assistance with the deflectors on August 27. The customer provided their [redacted] transaction number to identify the order and...
claimed that the deflectors were falling down.
Our representative sent a reply to the customer on September 1. Unfortunately, we are unable to locate purchases in our system by the [redacted] transaction number and the email address used in the correspondence was different from the one used on the order. For this reason, the representative asked for additional information from the customer in order to locate the order record.
Additionally, the representative asked the customer for the vehicle information in order to confirm that the correct parts were purchased.
Finally, she requested that the customer forward photos of how the deflectors were being installed so that she could troubleshoot the installation and possibly offer a solution.
All of the requests made by the representative are considered normal in attempting to locate the order record, verify the parts purchased are correct for the vehicle application, and troubleshooting the issue at hand.
Unfortunately, the representative did not receive a reply from the customer and I could not locate any additional correspondence or any requests from the customer asking for return instructions.
We will mail a return label to the customer per his request in the complaint and simply issue the refund on return of the product. However, if the customer would still like some assistance installing the deflectors so that he can keep the product, I would encourage him to call our customer service department at [redacted]
Please let me know if there are further questions and I will be happy to help.
Best regards,
[redacted]
MacNeil Automotive
Initial Consumer Rebuttal /* (2000, 7, 2015/10/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response; as long as, the company holds up to their end of the agreement.
Please note that I run a business (Green Hammer LLC)as such, I had my secretary submit information to the company in my behalf - which is not uncommon for businesses. Also, she has provided me with copies of the information that was submitted to your company and she fulfilled the requests made in the email.
Thank you!
Complaint: [redacted]
I am rejecting this response because: I believe a customer should not have to go to these lengths to get a refund for a product that was advertised improperly, let alone have to pay to ship it back to the negligent party/company. I was disrespected by the staff of the company including management, this was very disheartening. My decision stands on my complaint. I believe other consumers should know what this company is really like. As far as returning the cargo liner, I would definitely do so. This company does not deserve my business or hard earned money. I have acquired some scuffs/scratches in the product and I am sure I would be docked even more of my hard earned money to ship it back and I do not have the original packing.I do not understand how or why this company, who I have ordered from several times prior to this order took a negative response to me and my business.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/01/08) */
Thank you for your interest in [redacted] Automotive.
We manufacture several styles of floor mats that range from universal trim to fit sizes to parts that are digitally scanned to be an exact replica of the vehicle floor.
The parts selected...
by the customer on our website are the All-Weather Mats. The front All-Weather Mats are assigned based on the size we find to have the best fit out the more than 350 shapes we currently manufacture. The rear All-Weather Mats are more universal in design and can be trimmed to fit if found to be too large. This information is contained within the online product description.
However, we also advertise the custom FloorLiners on the website for the customer's 2006 Toyota Corolla. I am not certain if the customer looked at this online option.
I spoke with the customer and reviewed the information with him and he now understands the differences in the mat styles. I have offered to replace the front All-Weather Mats with the FloorLiners. He just needs to check his vehicle to find out if he has the heating vent option under the front seats so that we can ship a replacement part.
Please let me know if you have further questions.
Best regards,
[redacted] Automotive - WeatherTech
[redacted]
The mats Mr. B[redacted] chose were the All Weather Mats from our Website. The Website states....All-Weather Floor Mats were intended to give the best possible protection for your vehicle floor. Many of our front and rear mat applications are model specific, while others are assigned as the best...
possible fit for the vehicle from our many shapes and sizes. Some rear mat sizes are designed to be trimmed so that they may be customized to fit almost any vehicle.We do offer a Tray type of mat that is vehicle specific and is Custom to the vehicle but it is more money than what Mr. B[redacted] chose. I see they mats have been returned and Mr. B[redacted] has been credited for his front mats.I will pass along his feedback in regards to the fit to our Product Development team and appreciate his information.
Initial Business Response /* (1000, 5, 2015/02/06) */
Thank you for your interest in MacNeil Automotive.
The Suburban cargo liner is one of our most popular parts and I am a bit surprised to see the product feedback provided by the customer.
However, we would be interested in getting...
additional information and photos of the product installation so we can better understand the customer's issues.
I have left messages on the customer's voice mail asking that he call me directly so that we can discuss the situation. Unfortunately, I have not received a return call at this time.
If the customer can contact me directly at [redacted] ext [redacted] I would be happy to discuss the product and what options we have available.
Best regards,
[redacted]
[redacted] Automotive
[redacted] ext[redacted]
We have tried to help Mr. [redacted] with the passenger side Floorliner. It seems his black box is moved in a different position than what we had measured and have not been able to find a Honda CRV with the box in the same position as his. We will go ahead and issue a credit for...
$109.95 for the cost of the Floorliner and half of the shipping cost $9.00 - total 118.95.
I do apologize for the inconvenience my CSR's have put you through and yes this matter should have been dealt with the first time around. Our...
tan color is a basic tan - not light - not dark - just a medium tan. I understand your dissatisfaction with the product and I have sent you via email a return label for [redacted]. If this is not convenient for you we can set up a Call Tag with [redacted] and you can leave the package outside your door and they will pick up. As soon as the merchandise is returned to us we will issue a full credit for your merchandise and shipping.Again I do apologize for the inconvenience. [redacted]
Initial Business Response /* (1000, 8, 2015/04/21) */
Thank you for your interest in [redacted] Automotive.
Looking at the order, the customer purchased rear FloorLiner mats for his vehicle on our website. The site requires the customer to supply the year, make, and model of their vehicle before...
displaying the available products. The vehicle information provided online by the customer specified the model as a 2014 Jeep Wrangler Unlimited. The Jeep Wrangler Unlimited is a four door vehicle.
After the customer received the product that he had requested, he contacted us stating the part did not fit correctly. As the customer service representative discussed the issue with the customer, she was able to determine that the customer does not have the 2014 Jeep Wrangler Unlimited as specified on the website. The customer actually has a 2014 Jeep Wrangler, which only has two doors. Unfortunately, we do not manufacture or advertise rear FloorLiners for the two door Wrangler. This is simply a case in which the customer selected the wrong vehicle when placing his order.
Our return policy states that unused product can be returned within thirty days of receipt for an exchange or merchandise refund and that the cost of returning the product is at the customer's expense. This is a fairly standard policy and should not be in question given that we shipped the product that the customer requested and the customer provided incorrect information in the purchase process.
However, we will assist the customer by mailing him a prepaid [redacted] return label so that the product can be returned to us. Asking us to provide a full refund including the original shipping costs does not seem fair as the error was made by the customer, but we will help him with that as well.
Please let me know if you have further questions and I will be happy to help.
Best regards,
[redacted]
[redacted] Automotive
[redacted] ext[redacted]
Mr. [redacted] I am sorry that the Side Window Deflectors are not working for your vehicle. I have contacted [redacted] and they will pick up the Side Window Deflectors on Saturday, 1/16/16, Just leave them outside your door and they will return them to WeatherTech. In the meantime I...
will go ahead and issue a refund for the purchase of the Side Window Deflectors in the amount of $59.95 plus shipping $15.00 Total of $74.95. If you have any questions of concerns please contact me directly.
Initial Business Response /* (1000, 5, 2015/07/23) */
Thank you for your interest in [redacted] Automotive.
I apologize for the confusion surrounding the order and return. After looking into the issue further, I understand that the customer spoke with upper management on July 20 regarding the...
issues at hand and the situation was resolved.
Please let me know if you have further questions and I will be happy to help.
Best regards,
[redacted]
[redacted] Automotive
[redacted] ext [redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Jennife[redacted]
Initial Business Response /* (1000, 5, 2015/01/05) */
Thank you for your interest in *** Automotive
I apologize for the delay in posting the refundLooking at our information, the returned merchandise was checked in on December Due to high call volume at the holidays our credit
department ran a little behind in their transaction postings
However, as of December 30, the customer's *** account was refunded the $merchandise cost in questionI have also asked the credit department to refund the initial $shipping fee, which they have done as of today, so that the customer's full *** refund is posted at $
Please let me know if you have further questions and I will be happy to help
Best regards,
***
*** Automotive
***
Initial Business Response /* (1000, 5, 2015/01/17) */
Thank you for your interest in *** ***
Looking at the online order, it does not appear that the gift card was correctly submitted so the full charge was placed on the credit card that the customer intended to use for the balance
of the order after the gift card total was deducted
The refund for the $was posted on our end to the customer's credit card on January and settled with the banking institution on January The transaction should have been reflected on the customer's account shortly thereafterUnfortunately, we do not have control over when the credit card company lists the refund
Please let me know if you have further questions and I will be happy to help
Best regards,
*** ***
*** Automotive
*** ext ***
Initial Business Response /* (1000, 5, 2015/01/20) */
Thank you for your interest in *** Automotive
I am sorry to hear that the customer was not satisfied with the tan color they selected
We do not custom color the mats or liners for each vehicle, rather the tan color we offer is a
general shade that is meant to compliment a wide variety of vehicle interiors
The colors in the web images can be affected by a variety of different elements: lighting, the angle used to take the picture, the interior carpet color of the vehicle on which the mats are sitting, and even the calibration of the computer monitor on which the photos are being viewedFor this reason, we post a warning in the product description that the images may not be a precise representation of the product color
Although we have not falsely advertised the product, we will assist the customer with the cost of the return shippingThis will show up as a separate refund to the customer's credit card
Looking at the system, the customer was charged on the new order of black FloorLiners and cargo liner for $The refund for the same amount processed for the returned order and that amount settled with the customer's credit card company on January 16, so I would expect that to be reflected on his account by now
The black FloorLiners and cargo liner are all reflected as having been delivered by *** on January Looking at our system, we received an email on January asking about the status of the refund, but there has been no mention otherwise of missing partsI attempted to call the customer to determine what piece was missing, but there was no answerI would ask that if the customer is missing a portion of the order to call our customer service department at to let us know which item was not delivered so that we can follow up with *** and reship a replacement part as necessary
Please let me know if you have further questions and I will be happy to help
Best regards,
*** ***
*** Automotive
ext
Initial Consumer Rebuttal /* (3000, 7, 2015/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My order (#XXXXXXXXX) was to include mats for both the front driver/passenger area along with the entire second rowI never received my complete order upon the second timeI did not receive the second row mats!!
Final Business Response /* (4000, 9, 2015/02/06) */
According to the weight scans on our logs and with *** the package was the correct weight for the front and rear FloorLiners so it is very unusual that the rear set was not in the package
We will simply reship the second row FloorLiner
Please let us know if you have further questions and we will be happy to help
Best regards,
*** ***
*** Automotive
ext
Initial Business Response /* (1000, 5, 2015/01/28) */
Thank you for your interest in *** Automotive
I apologize that the gift card could not be deliveredWe have set up the refund to the accountCredit transactions usually take about three to four business days to post to the card so
you should most likely see that reflected on your statement early next week
Please let me know if you have further questions and I will be happy to help
Best regards,
*** ***
MacNeil Automotive
*** ext ***
Initial Business Response /* (1000, 5, 2015/02/20) */
Thank you for your interest in *** Automotive
The Ford truck deflectors are among the most popular parts we sellWe even use them on our company Ford Fand Fmodels so we are very familiar with the fit and how the vehicle windows
will react when the part is not quite installed correctly
Based on the description of the issue, it sounds as if the deflector was simply pushed too far into the window frameThis is something that can be easily remedied, but I understand that the customer chose to return the product
Our stated return policy is that unused product can be returned within days of receipt for a merchandise refundThe return shipping cost is at the customer's expense and we do not refund the initial shipping and handling charge that went towards sending the product to the customer
However, the customer was clearly not satisfied with the purchase so we will simply set up the refund for $as requested
Please let me know if you have further questions and I will be happy to help
Best regards,
*** ***
*** Automotive
*** ext ***
Thank you for your interest in [redacted]e - WeatherTech. Unfortunately, we do not record our calls so I cannot confirm how the conversation was handled by the phone representative. We certainly strive to assist customers with any and all issues that may occur. From the...
feedback provided by the customer, that was not the experience he received and I apologize for that. I checked the system and a prepaid return label was emailed to the customer on January 5. Once the deflectors are checked in, we will be able to process the full refund to the customer's credit card. Once again, I am sorry that the customer did not receive the assistance that he required. Please let me know if there are further questions and I will be happy to help. Best regards, [redacted]Call Center Manager[redacted]
Initial Business Response /* (1000, 5, 2015/10/02) */
Thank you for your interest in [redacted] Automotive.
I checked the system and found the customer's email asking for assistance with the deflectors on August 27. The customer provided their [redacted] transaction number to identify the order and...
claimed that the deflectors were falling down.
Our representative sent a reply to the customer on September 1. Unfortunately, we are unable to locate purchases in our system by the [redacted] transaction number and the email address used in the correspondence was different from the one used on the order. For this reason, the representative asked for additional information from the customer in order to locate the order record.
Additionally, the representative asked the customer for the vehicle information in order to confirm that the correct parts were purchased.
Finally, she requested that the customer forward photos of how the deflectors were being installed so that she could troubleshoot the installation and possibly offer a solution.
All of the requests made by the representative are considered normal in attempting to locate the order record, verify the parts purchased are correct for the vehicle application, and troubleshooting the issue at hand.
Unfortunately, the representative did not receive a reply from the customer and I could not locate any additional correspondence or any requests from the customer asking for return instructions.
We will mail a return label to the customer per his request in the complaint and simply issue the refund on return of the product. However, if the customer would still like some assistance installing the deflectors so that he can keep the product, I would encourage him to call our customer service department at [redacted]
Please let me know if there are further questions and I will be happy to help.
Best regards,
[redacted]
MacNeil Automotive
Initial Consumer Rebuttal /* (2000, 7, 2015/10/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response; as long as, the company holds up to their end of the agreement.
Please note that I run a business (Green Hammer LLC)as such, I had my secretary submit information to the company in my behalf - which is not uncommon for businesses. Also, she has provided me with copies of the information that was submitted to your company and she fulfilled the requests made in the email.
Thank you!
Sorry for the inconvenience and we will issue a credit for the shipping of $46.14. The original credit was for the Rear Floorliner.
I have contacted the customer and issued a refund for 77.85 for his inconvenience.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I believe a customer should not have to go to these lengths to get a refund for a product that was advertised improperly, let alone have to pay to ship it back to the negligent party/company. I was disrespected by the staff of the company including management, this was very disheartening. My decision stands on my complaint. I believe other consumers should know what this company is really like. As far as returning the cargo liner, I would definitely do so. This company does not deserve my business or hard earned money. I have acquired some scuffs/scratches in the product and I am sure I would be docked even more of my hard earned money to ship it back and I do not have the original packing.I do not understand how or why this company, who I have ordered from several times prior to this order took a negative response to me and my business.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/01/08) */
Thank you for your interest in [redacted] Automotive.
We manufacture several styles of floor mats that range from universal trim to fit sizes to parts that are digitally scanned to be an exact replica of the vehicle floor.
The parts selected...
by the customer on our website are the All-Weather Mats. The front All-Weather Mats are assigned based on the size we find to have the best fit out the more than 350 shapes we currently manufacture. The rear All-Weather Mats are more universal in design and can be trimmed to fit if found to be too large. This information is contained within the online product description.
However, we also advertise the custom FloorLiners on the website for the customer's 2006 Toyota Corolla. I am not certain if the customer looked at this online option.
I spoke with the customer and reviewed the information with him and he now understands the differences in the mat styles. I have offered to replace the front All-Weather Mats with the FloorLiners. He just needs to check his vehicle to find out if he has the heating vent option under the front seats so that we can ship a replacement part.
Please let me know if you have further questions.
Best regards,
[redacted] Automotive - WeatherTech
[redacted]
The mats Mr. B[redacted] chose were the All Weather Mats from our Website. The Website states....All-Weather Floor Mats were intended to give the best possible protection for your vehicle floor. Many of our front and rear mat applications are model specific, while others are assigned as the best...
possible fit for the vehicle from our many shapes and sizes. Some rear mat sizes are designed to be trimmed so that they may be customized to fit almost any vehicle.We do offer a Tray type of mat that is vehicle specific and is Custom to the vehicle but it is more money than what Mr. B[redacted] chose. I see they mats have been returned and Mr. B[redacted] has been credited for his front mats.I will pass along his feedback in regards to the fit to our Product Development team and appreciate his information.
Initial Business Response /* (1000, 5, 2015/02/06) */
Thank you for your interest in MacNeil Automotive.
The Suburban cargo liner is one of our most popular parts and I am a bit surprised to see the product feedback provided by the customer.
However, we would be interested in getting...
additional information and photos of the product installation so we can better understand the customer's issues.
I have left messages on the customer's voice mail asking that he call me directly so that we can discuss the situation. Unfortunately, I have not received a return call at this time.
If the customer can contact me directly at [redacted] ext [redacted] I would be happy to discuss the product and what options we have available.
Best regards,
[redacted]
[redacted] Automotive
[redacted] ext[redacted]
We have tried to help Mr. [redacted] with the passenger side Floorliner. It seems his black box is moved in a different position than what we had measured and have not been able to find a Honda CRV with the box in the same position as his. We will go ahead and issue a credit for...
$109.95 for the cost of the Floorliner and half of the shipping cost $9.00 - total 118.95.
I do apologize for the inconvenience my CSR's have put you through and yes this matter should have been dealt with the first time around. Our...
tan color is a basic tan - not light - not dark - just a medium tan. I understand your dissatisfaction with the product and I have sent you via email a return label for [redacted]. If this is not convenient for you we can set up a Call Tag with [redacted] and you can leave the package outside your door and they will pick up. As soon as the merchandise is returned to us we will issue a full credit for your merchandise and shipping.Again I do apologize for the inconvenience. [redacted]
Initial Business Response /* (1000, 8, 2015/04/21) */
Thank you for your interest in [redacted] Automotive.
Looking at the order, the customer purchased rear FloorLiner mats for his vehicle on our website. The site requires the customer to supply the year, make, and model of their vehicle before...
displaying the available products. The vehicle information provided online by the customer specified the model as a 2014 Jeep Wrangler Unlimited. The Jeep Wrangler Unlimited is a four door vehicle.
After the customer received the product that he had requested, he contacted us stating the part did not fit correctly. As the customer service representative discussed the issue with the customer, she was able to determine that the customer does not have the 2014 Jeep Wrangler Unlimited as specified on the website. The customer actually has a 2014 Jeep Wrangler, which only has two doors. Unfortunately, we do not manufacture or advertise rear FloorLiners for the two door Wrangler. This is simply a case in which the customer selected the wrong vehicle when placing his order.
Our return policy states that unused product can be returned within thirty days of receipt for an exchange or merchandise refund and that the cost of returning the product is at the customer's expense. This is a fairly standard policy and should not be in question given that we shipped the product that the customer requested and the customer provided incorrect information in the purchase process.
However, we will assist the customer by mailing him a prepaid [redacted] return label so that the product can be returned to us. Asking us to provide a full refund including the original shipping costs does not seem fair as the error was made by the customer, but we will help him with that as well.
Please let me know if you have further questions and I will be happy to help.
Best regards,
[redacted]
[redacted] Automotive
[redacted] ext[redacted]
Mr. [redacted] I am sorry that the Side Window Deflectors are not working for your vehicle. I have contacted [redacted] and they will pick up the Side Window Deflectors on Saturday, 1/16/16, Just leave them outside your door and they will return them to WeatherTech. In the meantime I...
will go ahead and issue a refund for the purchase of the Side Window Deflectors in the amount of $59.95 plus shipping $15.00 Total of $74.95. If you have any questions of concerns please contact me directly.
Initial Business Response /* (1000, 5, 2015/07/23) */
Thank you for your interest in [redacted] Automotive.
I apologize for the confusion surrounding the order and return. After looking into the issue further, I understand that the customer spoke with upper management on July 20 regarding the...
issues at hand and the situation was resolved.
Please let me know if you have further questions and I will be happy to help.
Best regards,
[redacted]
[redacted] Automotive
[redacted] ext [redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Jennife[redacted]