Braddock Road Youth Club

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: we need a response from a President or Head Board of Governors, (neutral person)Need this to be escalated to the of BRYC head.We don't agree with the scenario you have presented.Here are some facts1) My kids never played any school winter sport in 2015-season as you have described, we can submit a doctor certificate and record as support our evidence.2) Coach H [redacted] was paid for his jobs to coach soccer, and telling thekids to don't come back is unacceptable My Kids are honest.We paid $for full year contract from June to June 2016so we expect to get full service for fees we had paid.My take is BRYC own us a partial refund for mediocre service.Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: we need a response from a President or Head Board of Governors, (neutral person). Need this to be escalated to the  of BRYC head.We don't agree with the scenario you have presented.Here are some facts1) My kids never played any school winter sport in 2015-16 season as you have described, we can submit a doctor certificate and record as support our evidence.2) Coach H[redacted] was paid for his jobs to coach soccer, and telling thekids to don't come back is unacceptable.  My Kids are honest.We paid $1700 for full year contract from June 2015 to June 2016so we expect to get full service for fees we had paid.My take is BRYC own us a partial refund for mediocre service.Regards,
[redacted]

This letter is in response to the complaint filed by [redacted]. On June 23, 2015 the [redacted]'s officially joined the BRYC Elite Academy for the 2015-2016 seasonal year. They chose to pay in full and receive a 10% discount bringing their amount due to $1,633. As part of their official roster...

acceptance, the [redacted]'s were privy to and AGREED to our refund policy.  I have attached a copy of the online acceptance record (See Attachment A) you will see the refund policy on pages 6 and 7 of the online acceptance.  Our refund policy is as follows:When the BRYC Elite Academy extends and invitation to join the program, the Academy makes a commitment to provide staffing, fields, and overall player development for the seasonal year.  Therefore, acceptance of an invitation to join the BRYC Elite Academy is also a commitment for the entiere seasonal year.  Expenses of the Elite Academy are incurred accordingly, with many expenses incurred in advance.  As such only in special situations will the BRYC Elite Academy Program consider refunding a portion of the annual Player Fee.