Braden Partners

Review: Following approval for purchase of new c-pap from [redacted] (health insurance is self-insured), I received a c-pap machine on 12/27/2013. To my understanding, I was going to be billed based on date of received equipment. This was confirmed by [redacted] in local office (###-###-####). In January 2014, I started receiving calls stating that I had to sign paperwork and return to company for billing purposes. To my surprise, I was billed on the date that the paperwork was signed as a rental of the equipment, not purchase as approved. My wife called [redacted] (Aka Braden Partners) to learn that they were billing based on date of the signature, not date equipment was received. Many phone calls later [redacted] of Braden Partners, stated that they were going to refund money paid as a rental by [redacted] ([redacted]) and bill as a purchase in December 2013. To this date no refund has been received by [redacted] and I am now receiving phone calls to pick up machine due to non-payment from insurance company. Calls to [redacted] (###-###-####) and voicemails left result in no returned call and no resolution to this problem. Calls to ###-###-#### (call center) result in me being told that someone in the local office is working on this, but no contact information can be given to help expedite resolution.Desired Settlement: [redacted] needs to refund monies received as rental and re-bill as a purchase in December 2013 as agreed upon and discussed with [redacted].

Business

Response:

Thank you for informing us about your concerns regarding our company's customer service. We have investigated the complaint and you will hear from us shortly regarding our findings.