Bradford & Co. Realtors

Hi, I am not accepting this response because several points made by the realtor are misleading or falseI appreciate you contacting the agency because until this week they had refused to send any receipts or respond to any messages since AugustThey have theoretically sent me copies of receipts, however, I am out of the country for the next two weeks and thus haven't gotten a chance to look at them yetThe Revdex.com email says that the matter is closed if I do not respond within days, but I would like to review the material I have received firstWould it be possible to extend the deadline for my response to January 5? This would give me time to check on the validity of the documents that I was sentThanks! [redacted] Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Complaint:***
I am rejecting this response because: The business did not address the main points here, and just reiterated issues that were already addressedFirst of all, I received no written correspondence from Bradford until December, even though I requested the materials in AugustBradford needs to address these primary issues: they already charged the owners of the house for the steam cleaning--I will pay it if they provide the owners with a refundSecond, because the house had still not been rented as of November 2014, there is no cause to charge for lost rentThird, I will not pay the mailing costs for the letter that was sent months late or for fixing a lawnmower that was working the last time I used itI am not debating most of the issues here, and I have already agreed multiple times (starting in early August) to allow Bradford to take the cleaning costs out of the security deposit and oil (totaling around $1200)That is not being contestedThe issue is that Bradford is charging for months lost rent and already charged the owner of the property for the steam cleaningI will say a third time that I am not disputing the cleaning costs that Bradford has repeatedly detailed, and if the remainder of the amount owed me ($less cleaning expenses) were returned to me (approximately $700, or $if Bradford refunds the owner for the steam cleaning) then I would consider the matter closedGiven Bradford's sterling reputation, I imagine that charging both the owner and the tenant for the steam cleaning must have been an oversight that they are anxious to rectify
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me. After receiving an email from the owner of the house I decided to pay the amount that they were requestingThe owners of the house were polite and honest and responsiveI paid the amount, so there is no need to continue with the complaint against the property manager (Bradford and Co)
Sincerely, *** ***

2nd response/follow up to Complaint #*** - Please note the attached page attachment that was sent previously
Also,*** *** actuations/reference made to *** *** Ctinvoice and payment, is very recklessattached are copies, of the invoice, payment (Check CK#**) and a statement from *** verifying said payment mas made
It is the tenants (as clearly noted in the Lease dated August 13, - Copies of defaults attached herein) responsible as per the terms of the lease to have the carpets professionally shampooed carpeted floors, washed & waxed vinyl floors, clean all windows (interior & exterior) and the entire interior thoroughly cleaned, nail holes patched and painted, exterior cleaned, lawns mowed and landscaped areas & perimeters trim which they they had ample opportunity to have performed prior to vacating and choose not to doUnfortunately, that left Bradford & Co, Realtors, LLC with no other alternative than to hire commercial contracts to make the repairs & perform said work and as stated in the lease (as noted in the attachments herein)The tenants to be 100% reasonable for said cost
Please note: The "Tenants" are in default and has "NOT" disputed any of their failure to the numerous defaults (outlined in the attached supporting documents)that were expressed both verbally and in writing to him in August and several time there after
There is nowhere in the lease that states they, the tenants have the right to choose the contractor, and to dispute said costHowever it does clearly state their (tenants) responsibility to have it done prior to vacating the property which, again, choose not to do
Bradford $ Co, Realtors has been in the forefront of the Real Estate industry for several decades with little to no complaintswhich should speak for our business practice and public fairness as well as I have been licensed as a Real Estate Broker since in Connecticut and Rhode Island with no complaints
The Lease agreement dated August 13, was executed and the bottom of each page, its exhibit, and addendum initialed by *** and *** as they read each page of the Plain language lease, that is printed in Point type as well as it was verbally explained to them as they executed each pageThis being the practice of Bradford & Co, Realtors each time a lease is executed by a potential tenant(s)in hopes to avoided any misunderstanding both during the lease term and when vacating the property

Hi, 
  I am not accepting this response because several points made by the realtor are misleading or false. I appreciate you contacting the agency because until this week they had refused to send any receipts or respond to any messages since August. They have theoretically sent me copies of receipts, however, I am out of the country for the next two weeks and thus haven't gotten a chance to look at them yet. The Revdex.com email says that the matter is closed if I do not respond within 7 days, but I would like to review the material I have received first. Would it be possible to extend the deadline for my response to January 5?  This would give me time to check on the validity of the documents that I was sent.
Thanks!
[redacted]
Complaint:[redacted]
I am rejecting this response because:
Sincerely,[redacted]

Complaint: [redacted] - Please note the reply following each of [redacted] statement:
I am rejecting this response because: The business did not address the main points here, and just reiterated issues that were already addressed. First of all, I received no written correspondence from Bradford until December, even though I requested the materials in August.
Reply
I spoke to [redacted] numerous times in August, and each conversation it was clear stated the expenses were going too far exceed the security deposit,
Bradford needs to address these primary issues: they already charged the owners of the house for the steam cleaning--I will pay it if they provide the owners with a refund.
Reply
Bradford & Co, has not charge the owners for the carpet cleaning nor have we made the request (Please note the attached email that was sent to [redacted] from our client/owner with a cc to me.
Second, because the house had still not been rented as of November 2014, there is no cause to charge for lost rent.
Reply: [redacted] stated to Both me and my client on Saturday, January 10, 2015 that he accepted “ALL” the charges and he was mailing Bradford & Co, Realtors a check $774.10 which is the amount due as per the certified mail sent December 18, 2014 and again on January 5, 2015 ([redacted])
Third, I will not pay the mailing costs for the letter that was sent 3 months late.
Reply:
Again as per the terms and conditions of the lease he is responsible for all cost of collections, This is not a cost the landlord should be responsible for. or for fixing a lawnmower that was working the last time I used it. Again as per the terms of the lease that both [redacted] & [redacted] executed it states under personal property and under that list it states the lawn mower repairs were the tenants responsibility.
I am not debating most of the issues here, and I have already agreed multiple times (starting in early August) to allow Bradford to take the cleaning costs out of the security deposit and oil (totaling around $1200). That is not being contested. The issue is that Bradford is charging for months lost rent and already charged the owner of the property for the steam cleaning.
Reply:
Please note: the enclosed exhibit “ Landlords email”
I will say a third time that I am not disputing the cleaning costs that Bradford has repeatedly detailed, and if the remainder of the amount owed me ($1200 less cleaning expenses) .
Reply:
Please note: the enclosed exhibit “ Landlords email”
were returned to me (approximately $700, or $220 if Bradford refunds the owner for the steam cleaning) Complaint: [redacted] reply:
Please note: the enclosed email directed to [redacted] from the owner of the subject property and the January 5, 2015 Certified letter ([redacted]) that included a 26 page breakdown on the facts & supporting documents of the tenants defaults

TO: The Revdex.com (Revdex.com)
From: Bradford & Co, Realtors, LLC

RE: Statement, Security Deposit Breakdown & supporting documents & information/Facts
Property: [redacted], CT [redacted] Tenant: [redacted] and [redacted] August 2014, I had...

several conversations in reference to the above stated property as to the unacceptable condition in which the property was surrender in, the number of defaults as to the terms and condition of the lease executed by and between the parties listed herein on October 13, 2011 and the cost in correcting the deficiencies, repairs and defaults and that said cost would far exceed the security deposit and any credits/reimbursements and there would be an additional amount due because of there failure to perform. Attached you will find supporting documents; 1) Highlighted portions of the “plain language lease” that was executed as well as the bottom of each page initialed by each of the tenants stated herein.The terms & conditions listed, clearly shows the default 2) you will find the Security Deposit breakdown 3) accompanied by a Expense Break down which coincides with each default.
As you will note, there is a negative balance due the landlord in the amount of $701.50 which again supports the conversations I had with Mr. [redacted] in August and again in September 2014.
Lastly, The owners lost of rent/income is also the responsibility of the tenants ([redacted] and [redacted]) since the repairs, defaults and requirements of the security deposit prerequisite in vacating the property was a condition that was to be completed prior to vacating [redacted] therefore when the property was return to Bradford & Co Realtors it a condition that would have been rentable and able to show. Unfortunately this was not the case and because of not being able to schedule contracts to complete the work, income was lost. However this would have been totally avoidable had the tenants ([redacted] and [redacted]) were not in default and had full filled their obligation as stated in the lease.
Bradford & Co, Realtors, LLC has managed this property for approximately 10 years, of which there been only 3 tenants, counting [redacted] and [redacted]. The previous 2 tenants received their deposits immediately and in full.
There is no reason why any Property Management company would want to keep a deposit. It is so much easier to receive a property back is the like condition the tenants received it in , minus reasonable wear & tear this allows us to have it back in service with minimum service need.
Again as it was stated several times to [redacted], my disappointment in condition the property was left. Unfortunate some people have a different interpretation on Cleanliness and conditions on how a property should be left when vacating a property. That’s why we clearly state in our “Plain Language lease” the terms, conditions and obligations of each party so we don’t have this problem.

Therefore the facts, the supporting documents and the terms and condition of the execute lease by and between the parties herein clearly demonstrates shows the party of fault
Please note: the first correspondence we received from Revdex.com was today, December 17, 2014 via a email, and that we have not received any written notice of this complaint prior to this date nor any other form of communication. As you will note our responding to Revdex.com email received was "Immediately", because its our business practice to do so.
Bradford & Co, Realtors has been in the forefront of the Real estate Brokerage/industry for approximately 37 +/- years and our excellent reputation and business practice supports the manner in which we conduct our Business today, tomorrow and in the future.

Review: Bradford and Co Realtors were the property managers for my previous housing rental at [redacted], CT. My contract included a $995 security deposit, as well as paying for the oil in the tank at the house when I moved out. After I moved out, Bradford and Co Realtors contacted me and told me that the house was not clean enough and that they would charge me for steam cleaning of the carpets and window cleaning, and subtract this from the security deposit, which I agreed to.[redacted] (the only employee I ever had contact with) agreed to send me a check for the remainder of the amount owed, less the cleaning costs. The steam cleaning company told me that the cleaning was done in August, and their website quoted the price as around $150. Window cleaning quotes were around $150 as well, for a house of this size. Because there were approximately $160 of oil in the tank when we moved out, the total amount owed to me by Bradford and Co was $1155 before the cleaning costs. After cleaning costs, they still owe me over $800. They have refused to respond to emails, text messages, phone calls, voicemails, and letters over the last three months, no doubt because they have no justification for this breach of contract.Desired Settlement: They need to mail me a check for the $800+ that they owe me and have refused to pay.

Business

Response:

TO: The Revdex.com (Revdex.com)

From: Bradford & Co, Realtors, LLC

RE: Statement, Security Deposit Breakdown & supporting documents & information/Facts

Property: [redacted], CT [redacted] Tenant: [redacted] and [redacted] August 2014, I had several conversations in reference to the above stated property as to the unacceptable condition in which the property was surrender in, the number of defaults as to the terms and condition of the lease executed by and between the parties listed herein on October 13, 2011 and the cost in correcting the deficiencies, repairs and defaults and that said cost would far exceed the security deposit and any credits/reimbursements and there would be an additional amount due because of there failure to perform. Attached you will find supporting documents; 1) Highlighted portions of the “plain language lease” that was executed as well as the bottom of each page initialed by each of the tenants stated herein.The terms & conditions listed, clearly shows the default 2) you will find the Security Deposit breakdown 3) accompanied by a Expense Break down which coincides with each default.

As you will note, there is a negative balance due the landlord in the amount of $701.50 which again supports the conversations I had with Mr. [redacted] in August and again in September 2014.

Lastly, The owners lost of rent/income is also the responsibility of the tenants ([redacted] and [redacted]) since the repairs, defaults and requirements of the security deposit prerequisite in vacating the property was a condition that was to be completed prior to vacating [redacted] therefore when the property was return to Bradford & Co Realtors it a condition that would have been rentable and able to show. Unfortunately this was not the case and because of not being able to schedule contracts to complete the work, income was lost. However this would have been totally avoidable had the tenants ([redacted] and [redacted]) were not in default and had full filled their obligation as stated in the lease.

Bradford & Co, Realtors, LLC has managed this property for approximately 10 years, of which there been only 3 tenants, counting [redacted] and [redacted]. The previous 2 tenants received their deposits immediately and in full.

There is no reason why any Property Management company would want to keep a deposit. It is so much easier to receive a property back is the like condition the tenants received it in , minus reasonable wear & tear this allows us to have it back in service with minimum service need.

Again as it was stated several times to [redacted], my disappointment in condition the property was left. Unfortunate some people have a different interpretation on Cleanliness and conditions on how a property should be left when vacating a property. That’s why we clearly state in our “Plain Language lease” the terms, conditions and obligations of each party so we don’t have this problem.

Therefore the facts, the supporting documents and the terms and condition of the execute lease by and between the parties herein clearly demonstrates shows the party of fault

Please note: the first correspondence we received from Revdex.com was today, December 17, 2014 via a email, and that we have not received any written notice of this complaint prior to this date nor any other form of communication. As you will note our responding to Revdex.com email received was "Immediately", because its our business practice to do so.

Bradford & Co, Realtors has been in the forefront of the Real estate Brokerage/industry for approximately 37 +/- years and our excellent reputation and business practice supports the manner in which we conduct our Business today, tomorrow and in the future.

Consumer

Response:

Hi, I am not accepting this response because several points made by the realtor are misleading or false. I appreciate you contacting the agency because until this week they had refused to send any receipts or respond to any messages since August. They have theoretically sent me copies of receipts, however, I am out of the country for the next two weeks and thus haven't gotten a chance to look at them yet. The Revdex.com email says that the matter is closed if I do not respond within 7 days, but I would like to review the material I have received first. Would it be possible to extend the deadline for my response to January 5? This would give me time to check on the validity of the documents that I was sent.