Bradford Fairway Sales & Leasing Inc

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Mrs*** *** came in and purchased a Ford Explorer Limited on November 8th, The Explorer was a Limited Model with numerous options and Mrs*** was strongly encouraged during the transaction to purchase an extended warranty on the vehicle due to the fact that the
Explorer had almost 64,miles on itWhile the many electrical options and features including Navigation, My Ford touch, Moonroof, Heated and Cooled Seats, etcare nice, these options are very expensive to repair or replaceMrs*** required that we take the loan out for a seven year term to keep the payment as low as possible as well, which again prompted our Finance Manager to stress the importance of the extended warranty as the Explorer would be a high mileage vehicle with regular use over the next seven years making it more susceptible to mechanical failures down the road that potentially could be very expensiveMrs*** was explained that the factory warranty on the Explorer was expired and that she would have no warranty coverage if she chose to decline the optional purchase of an extended warrantyMrs*** ultimately decided to decline the extended warranty due to the cost and the effect it would have on the monthly paymentMrs*** contacted our Ford Service Department complaining of electrical problems with the ExplorerIt was explained to her by our Service Manager that the repairs for said problems can be minima] in nature or potentially very serious costing upwards of $dollars if it ends up being a module or major electrical problem, however, the concern would need to be diagnosedMrs*** asked the Service Manager if he would look into some type of help with the repair as she had only purchased the vehicle three months agoOur Service Manager took her request to the General Sales Manager *** *** and Mr*** reached out to her and told her he would see if he could offer any type of financial assistance for the repairMr*** further explained to Mrs*** that this situation was precisely why we had encouraged Mrs*** to purchase an extended warranty at the time of saleAt this time, Mrs*** asked Mr*** to check into the price of an extended warranty as wellAfter diagnosis revealed the vehicle required an electrical wiring repair, Mr*** made the decision to pay for the repair in whole as Mrs*** and her family had purchased many vehicles here over the yearsMr*** also instructed the Finance Manager to offer Mrs*** an extended warranty at a substantially discounted price to try and help her be able to afford the planUltimately, Mrs*** did purchase the extended warranty and came in to pick up her vehicleShe was very happy with our store for helping her with both the pricing on the warranty, and also for paying the complete electrical repair on her behalfOne day later we did receive Mrs*** Revdex.com letter and the Managers who had helped Mrs*** were in shockMr*** had the Sales Consultant reach out to Mrs*** to inquire if something else had transpired since her departure from the dealership and she replied that she was just very upset the day she had dropped off the Explorer for diagnosis and decided to write a complaintShe was very apologetic and offered to write a retraction of her complaint as she was very satisfied by the way she had been treated by the storeMrs*** forwarded her retraction to her Sales Person and we are considering this a closed case as Mrs*** has made clear her satisfaction with our Store stepping up to help her with the repair and warrantyWe encourage all of our customers to purchase the extended warranty as the newer vehicles have become so very complex to repairI would estimate that seventy percent of our clients do purchase the extended warranty to protect their investment and mitigate potentially expensive repairs in the futureWhile unfortunate that Mrs***' complaint came through without allowing us the adequate time to fully evaluate her concerns, we appreciate her loyalty here at both our stores and the fact that she has purchased multiple vehicles from her Sales Associate *** ***We ask that any further inquiry concerning the above be made via telephone to Mr*** ***, General Sales Manager at ###-###-#### Mon through Fri 10:00am to 5:00pm

Don't go there too buy or service they techs are not ford certified and none of the service people are trained.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  There are some things in the letter that are not correct but they did buy back the Tarus so I only have one car payment so am happy with that decision and thank them for that.  If you need me to notify you of the errors please do not hesitate to contact me.   Thank you
Regards,
[redacted]

Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220Case ID #[redacted]Dear [redacted] and [redacted] came into our Chrysler Dealership on March 28th, 2017 and leased a brand new 2017 Dodge Ram 1500 truck. On April 19th, 2017, approximately three...

weeks later, we received this letter from the Revdex.com documenting some concerns Mrs. [redacted] had with her transaction.Ironically enough, Mrs. [redacted] was at our store this very day working with our Finance Team in an attempt to address her concerns. Upon explanation of the contract, both her and Mr. [redacted] being co-lessees, and also the fact that some vehicles have substantially higher lease payments than nationally advertised leases due to the fact that there are different trim levels, cab arrangements, residual values, and rebates, we ultimately concluded that Mr. [redacted] and Mrs. [redacted] would rather make a payment towards a purchase of a truck rather than a lease.Because we value our customers, and in an effort to solidify future business, we traded Mr. [redacted] and Mrs. [redacted] out of their newly acquired lease and sold them a New Dodge Ram 1500 at a lower payment. They now own the truck and have a substantially lower payment, and were happy we were able to help them out of their initial decision to lease a vehicle.Enclosed, please find a copy of the newly executed sales agreement dated April 19th, 2017. We appreciate Mr. [redacted] and Mrs. [redacted]s business and fervently hope to conduct more business in the future with these folks. If there are any further questions concerning this matter, please do not hesitate to reach out to me at [redacted] Mon-Frid 10:00am to 5:00pm. Thank you for your concern in this matter.Sincerely,Gabriel C[redacted]General ManagerBradford Fairway Sales and Leasing Inc. Bradford Chrysler Dodge Jeep Ram Fiat Inc. [redacted]

Review: I traded in my 2012 Chrysler 200 Limited for a 2014 Dodge Avenger SE. On my finance paperwork it shows that I owed $22,946 on my Chrysler and was given $22,946 for it on trade, making it free and clear. I was unaware that by doing so, the dealer was allowed to raise the MRSP price of the Dodge from $21,585 to $28,881. When I took the finance papers to the bank and another dealer to look over them they both said that it was "shady" of them to raise the price instead of just saying that they are sorry but there wasn't a way to make an ethical deal with me.Desired Settlement: I would like my 2012 Chrysler 200 Limited back, I know it is still on the dealer's lot or I would like to have my money refunded back to me and the bank with the dealer taking the Dodge Avenger back.

Business

Response:

[redacted] came into our dealership on October 141h 2013 and purchased what would?????

be his third or fourth vehicle from our store. Upon receiving your letter, I immediately

contacted Mr. [redacted] to ascertain exactly what concerns he had regarding his most recent

purchase. Obviously, given that Mr. [redacted] is a multiple repeat customer, it is in our most

fervent and sincere interest to rectify any and all concerns/problems as we take customer

retention very serious. After speaking with Mr. [redacted], and going over the paperwork

with him again, he seemed to understand and was ultimately satisfied with the manor in

which I assisted him. It is not a matter of being unethical, or “shady”, but a business

transaction that our staff strives to detail throughout the sales process both on the

showroom floor, and also in the Finance office before a customer leaves. We make it a

point to review all of our figures during the signing process, including but not limited to,

the truth in lending box on every contract outlining the selling price, interest, total price,

etc. Furthermore, I have instructed Mr. [redacted] that if he requires any assistance in the

future, or has any further questions, to not hesitate to contact me as we truly value his

business both past and present. Thank you for your concern in this matter, and any future

questions can be directed to myself, Mr. [redacted] Sales and Business

Manager, at ###-###-#### between the hours of 10:OOam-5:00pm Mon-Fri.

Review: We were contacted by this dealership requesting us to come and explore the possibilities of purchasing a new vehicle. We bought a used 2012 Ford Explorer for 36000.00, way over book price but they were able to roll over owed monies from trade in, from this dealership, We have owned it less than 3 months and it was returned to have blown fuses replaced less than two weeks ago. on this date 2/17/14 we went to our car to leave for work and we had no power steering! I called the dealership to inquire about repairs, and they stated it will cost upwards of 1,200.00 to repair which none of it is under warranty. Are there any laws to protect buyers against this treatment? I would like to file a complaint, I feel there should be some type of protection for hard working people trying to make a living and not getting robbed by used car dealers.Desired Settlement: parts being covered by dealership

Business

Response:

Mrs. [redacted] came in and purchased a 2012 Ford Explorer Limited on November 8th, 2014. The Explorer was a Limited Model with numerous options and Mrs. [redacted] was strongly encouraged during the transaction to purchase an extended warranty on the vehicle due to the fact that the Explorer had almost 64,000 miles on it. While the many electrical options and features including Navigation, My Ford touch, Moonroof, Heated and Cooled Seats, etc. are nice, these options are very expensive to repair or replace. Mrs. [redacted] required that we take the loan out for a seven year term to keep the payment as low as possible as well, which again prompted our Finance Manager to stress the importance of the extended warranty as the Explorer would be a high mileage vehicle with regular use over the next seven years making it more susceptible to mechanical failures down the road that potentially could be very expensive. Mrs. [redacted] was explained that the factory warranty on the Explorer was expired and that she would have no warranty coverage if she chose to decline the optional purchase of an extended warranty. Mrs. [redacted] ultimately decided to decline the extended warranty due to the cost and the effect it would have on the monthly payment. Mrs. [redacted] contacted our Ford Service Department complaining of electrical problems with the Explorer. It was explained to her by our Service Manager that the repairs for said problems can be minima] in nature or potentially very serious costing upwards of $1200.00 dollars if it ends up being a module or major electrical problem, however, the concern would need to be diagnosed. Mrs. [redacted] asked the Service Manager if he would look into some type of help with the repair as she had only purchased the vehicle three months ago. Our Service Manager took her request to the General Sales Manager [redacted] and Mr. [redacted] reached out to her and told her he would see if he could offer any type of financial assistance for the repair. Mr. [redacted] further explained to Mrs. [redacted] that this situation was precisely why we had encouraged Mrs. [redacted] to purchase an extended warranty at the time of sale. At this time, Mrs. [redacted] asked Mr. [redacted] to check into the price of an extended warranty as well. After diagnosis revealed the vehicle required an electrical wiring repair, Mr. [redacted] made the decision to pay for the repair in whole as Mrs. [redacted] and her family had purchased many vehicles here over the years. Mr. [redacted] also instructed the Finance Manager to offer Mrs. [redacted] an extended warranty at a substantially discounted price to try and help her be able to afford the plan. Ultimately, Mrs. [redacted] did purchase the extended warranty and came in to pick up her vehicle. She was very happy with our store for helping her with both the pricing on the warranty, and also for paying the complete electrical repair on her behalf. One day later we did receive Mrs. [redacted] Revdex.com letter and the Managers who had helped Mrs. [redacted] were in shock. Mr. [redacted] had the Sales Consultant reach out to Mrs. [redacted] to inquire if something else had transpired since her departure from the dealership and she replied that she was just very upset the day she had dropped off the Explorer for diagnosis and decided to write a complaint. She was very apologetic and offered to write a retraction of her complaint as she was very satisfied by the way she had been treated by the store. Mrs. [redacted] forwarded her retraction to her Sales Person and we are considering this a closed case as Mrs. [redacted] has made clear her satisfaction with our Store stepping up to help her with the repair and warranty. We encourage all of our customers to purchase the extended warranty as the newer vehicles have become so very complex to repair. I would estimate that seventy percent of our clients do purchase the extended warranty to protect their investment and mitigate potentially expensive repairs in the future. While unfortunate that Mrs. [redacted]' complaint came through without allowing us the adequate time to fully evaluate her concerns, we appreciate her loyalty here at both our stores and the fact that she has purchased multiple vehicles from her Sales Associate [redacted]. We ask that any further inquiry concerning the above be made via telephone to Mr. [redacted], General Sales Manager at ###-###-#### Mon through Fri 10:00am to 5:00pm.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I bought this car at 9 pm at night. It was pouring down rain. The next day I find multiple scratches on it. Plus at the time of purchase had a broken windshield. It also as something wrong with either the tire or the wheel bearing it has a noise when turning corners. The exhaust is loud. It also does not shift until the red line on the rpm's when going up hills or passing someone. It has a filmy layer to the paint that will not come off. The back window has moisture on the inside.Desired Settlement: I would either like a new car without defects or I would like a full refund of the purchase.

Business

Response:

[redacted] purchased a 2013 Dodge Dart on or around July 10th, 2013. The car had a crack in the windshield which was repaired by replacing the windshield. She complained a few days later of excessive engine noise and clunking in the drive-train, however, our service department has looked at the vehicle and determined through extensive diagnosis that the concerns are normal characteristics of the new Dodge Dart. The Dodge Dart that [redacted] purchased is black, and with black paint comes the visibility of light scratches that can be seen in direct sunlight at times. Typically, all black paint exhibits this characteristic, hence the old adage, "black paint shows everything". My Sales Manager, Mr. [redacted], became involved at this point, and offered as a courtesy to have the car professionally buffed at a local reputable body shop at our expense. [redacted] was provided alternate transportation, and the aforementioned repair was performed. [redacted] is still not satisfied with the finish in direct sunlight, and is now complaining about two small spots of dirt in the pain on two separate sections. These are technically warranty issues, and Mr. [redacted] offered to have these two panels repainted due to the factory dirt spots in the paint, however, [redacted] declined stating that she did not want to crack the factory paint due to its superior finish right from the factory. Currently, she is working with our sales manager, Mr. [redacted], to potentially trade her car back in for a silver finished car. Any other concerns about these matters can be directed via telephone to Mr. [redacted] Mon-Fri at [redacted].

Consumer

Response:

They are working with me however there are more then two bubbles in the paint and the car should have never left the lot being as scratched as it is. Also the bubbles in the paint look horrible and Mr. [redacted] stated the warranty would not paint all the car. However, the scratches and paint is in numerous spots. I am very unsatisfied with Fairway Ford. I did go back over on August 28 to try to trade in the black car for a different colored car. Mr. [redacted] stated he would be in contact with me the next day as it is going to take some TLC for me trade this car. He did not contact me the 0tnext day as stated so I called them on August 30th. They are still waiting on the bank. Also, I feel it is not normal noise in the front end as it feels like a bad wheel bearing, broken belt in tire, or something else not able to know what as I am not a mechanical but I can feel it and hear it when driving. Also, I also told mr. [redacted] the service airbag light keeps flashing and they said it was nothing to worry about my car is still under warranty. Well a brand new car "SHOULD NOT" have all these glitches.

Regards,

Review: Fairway ford keeps on calling my house and constatly bugging me about a survey that they are wanting from me when I bought my new truck what should I do and I live an hour and a half away and they expect me to bring it to them also I don't like their attitude either and I will go else where to get my future vehicles because of that reasonDesired Settlement: I just want them to stop calling me because I am not coming over just for a piece of paper and they hound me to bring my moms escape over to trade it in

Business

Response:

Regarding case # [redacted] for a Mr. [redacted], we have been in contact with him and found, as in many cases, that there was a misunderstanding concerning the best times to contact him. Mr. [redacted] never explained to us that he works third shift, and since he had some parts and service work that was owed to him (included in his deal/transaction), his salesman Mr. [redacted] was doing his due diligence in trying to contact him regarding the said parts that had come in. Mr. [redacted] was contacted by our General Sales Manager Mr. [redacted] who had a very pleasant conversation with Mr. [redacted] and assured him that he will receive no more early morning phone calls from our establishment which could potentially wake him up. A service appointment was scheduled and as a courtesy in appreciation of Mr. [redacted]'s business our Sales Manager offered him a free lube oil and filter service. Mr. [redacted] is happy, and has been advised to contact Mr. [redacted] General Sales Manager in the future with any concerns regarding his truck or service here at our facility as we value him as a loyal customer. Thank you for your time in this matter and any further questions can be directed via telephone to Mr. [redacted] General Sales and Business Manager at ###-###-#### Mon-Fri 10:00am to 5:00pm.