Bradford Mortgage

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] ? Complaint: [redacted] I am rejecting this response because: Its a shame that you choose this path of unethical behavior and risk certain damage to your companies name and reputationThis process will go forwardUnless I receive settlement from you no later than the 30th of January, I will have no choice but to file suit against you and your company for the previously mentioned terms Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Its a shame that you choose this path of unethical behavior and risk certain damage to your companies name and reputationThis process will go forwardUnless I receive settlement from you no later than the 30th of January, I will have no choice but to file suit against you and your company for the previously mentioned terms Regards, [redacted]

I reviewed our file for the customer and could not find a letter about the leak issue that we require to process a warranty claim as specified in our workmanship warranty Our warranty is for us to fix any workmanship defects with the installation of our roof systems not to pay other companies to fix suspected issues therefore we cannot pay the fee that the other company charged.I recommend that if there is another issue in the future to please follow the terms (notify us within hours of noticing the leak in writing) of the warranty to ensure that a claim is properly initiated [redacted] ***President

Im sorry but this process cannot go forward without proof of workmanship warranty[redacted] ***President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However the process was frustrating and warrants further comment It took three months, several phone calls, and two letters before finally receiving a response from the company If Mr [redacted] from K and D Roofing had responded in a timely fashion, the entire episode would have been unnecessary Additionally Mrs [redacted] mentioned that a representative from the roofing manufacturer was out here with her [redacted] There was no such representative I also resent Mrs***'s inference that I am confused because of my age Her sarcasm was misplaced and uncalled for Regards, [redacted]

Company's response below:Hi ***! ? I'm so sorry for the delayed response? Mr [redacted] is taken care of? He was confused? We installed the correct color of shingle that he chose? The [redacted] has been out to his house with the [redacted] (shingle manufacturer) rep proving without a doubt that it is the color he chose? Extremely nice [redacted] man that was just a little confused.Sincerely, [redacted]

I reviewed our file for the customer and could not find a letter about the leak issue that we require to process a warranty claim as specified in our workmanship warranty? Our warranty is for us to fix any workmanship defects with the installation of our roof systems not to pay other companies to fix suspected issues therefore we cannot pay the fee that the other company charged.I recommend that if there is another issue in the future to please follow the terms (notify us within hours of noticing the leak in writing) of the warranty to ensure that a claim is properly initiated? ? [redacted] ***President

Please submit to us the dates and times you called our office as we have no record of calls since 11/18/at 3:pm when you called out office to schedule our appointment for 11/23/at 11:am All calls and voicemails are logged electronically Please submit before and
after pictures of the deficiencies in the roof system that you mentioned in the complaint along with a copy of any warranty you have from our company. *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Its a shame that you choose this path of unethical behavior and risk certain damage to your companies name and reputationThis process will go forwardUnless I receive settlement from you no later than the 30th of January, I will have no choice but to file suit against you and your company for the previously mentioned terms
Regards, *** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However the process was frustrating and warrants further comment. It took three months, several phone calls, and two letters before finally receiving a response from the company. If Mr*** from K and D Roofing had responded in a timely fashion, the entire episode would have been unnecessary. Additionally Mrs*** mentioned that a representative from the roofing manufacturer was out here with her ***. There was no such representative. I also resent Mrs***'s inference that I am confused because of my age. Her sarcasm was misplaced and uncalled for
Regards,
*** ***

Company's response below:Hi ***! I'm so sorry for the delayed response Mr*** is taken care of He was confused We installed the correct color of shingle that he chose The *** has been out to his house with the *** (shingle manufacturer) rep proving without a
doubt that it is the color he chose Extremely nice *** man that was just a little confused.Sincerely,*** ***

We are still in the process of trying to resolve this issue We permit ALL jobs that we contract therefore quite odd that this one shows no permit on record We are in contact with the *** officials to correct this

I am rejecting this response because: the business is delaying
for the purpose of not having this complaint remain on fileI have contacted this business on numerous occasions and they continuously tell me that they are researching this matterThey have had in excess of six weeks to research it and Mr*** has come out to my house to speak with me personally and he advised me that he was going to make the correction and resolve this problem to my satisfactionThis meeting was after telephonic and electronic communications where in he espoused the same declaration Mr*** has no intention of resolving this matter even though I have offered him every opportunity to do soI do not want this complaint closed until you have written confirmation from me with respect to a proper, honest and ethical resolutionIf you need any further information concerning this matter please be kind enough to email me or call me at *** ***Thank you and please do not terminate this complaint with the Revdex.com until this matter is resolved and you hear from me with respect theretoagain, I remain sincerely yours *** ***
Regards,
*** ***

I apologize I seem to escape the steps can you please provide your written warranty from our company so we can proceed with this process *** ***

Company's response below:Hi ***! I'm so sorry for the delayed response Mr*** is taken care of He was confused We installed the correct color of shingle that he chose The *** has been out to his house with the *** (shingle manufacturer) rep proving without a
doubt that it is the color he chose Extremely nice *** man that was just a little confused.Sincerely,*** ***

We are still in the process of trying to resolve this issue We permit ALL jobs that we contract therefore quite odd that this one shows no permit on record We are in contact with the *** officials to correct this

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
am rejecting this response because: I have received the response and am attaching before and after pictures from the beginning of the roof starting to leak to the present time after the repairYou (*** ***) were here to see the damage to the ceiling when it started and tried to fix it by caulking the end of the ventYou were also here again to see the continuing damage when the roof leaked again making the water stains biggerAnd again trying to identify and fix the problem without successThe other information, the phone records and proof of warranty will be provided if you refuse to settle this complaint through this Revdex.com mediation and I am forced to file a lawsuit in Small Claims CourtI have recently found out that the damage from the water stains that were growing mold has permanently damaged the pattern on the plastered ceiling clearly indicating the roof leak (see pictures)To make it look right again, I will have to completely recover the ceiling and the cost would be $Due to this information, I am adjusting the amount I will be seeking if this complaint is not settled during this Revdex.com mediation and I am forced to file a lawsuit from $to $It is not my wish to take this to the next level and I'm sure you have better things to do as wellYou know you should have taken care of this in the beginning and I am hoping you will show the integrity of a professional and do the right thing by settling with meThank you, *** ***
Regards,
*** ***

Please submit to us the dates and times you called our office as we have no record of calls since 11/18/at 3:pm when you called out office to? schedule our appointment for 11/23/at 11:am? All calls and voicemails are logged electronically? Please submit? before and
after pictures of the deficiencies in the roof system that you mentioned in the complaint along with a copy of any warranty you have from our company.? *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
? Complaint: ***
I am rejecting this response because: he has been to my before after a phone call to his office or his direct cell numberhe never called? back after many calls all he would have had to say was to put it in writing and we would have done itthis is just an excuseany reputable business would call back.? ***? ***?
Regards,
*** ***

I reviewed our file for the customer and could not find a letter about the leak issue that we require to process a warranty claim as specified in our workmanship warranty? Our warranty is for us to fix any workmanship defects with the installation of our roof systems not to pay other companies
to fix suspected issues therefore we cannot pay the fee that the other company charged.I recommend that if there is another issue in the future to please follow the terms (notify us within hours of noticing the leak in writing) of the warranty to ensure that a claim is properly initiated? ? *** ***President