Bradley Air Conditioning

I completely disagree with the Bradley Air response? The function of the system from the time he installed the new motor is clearly markedly different form the function of the unit prior to its failure before his installation of the new motor? It is night and day different? If he had responded to my calls within the first several days after his installation of the new motor he could have found this out first hand, as he could have checked the system? Instead of doing the professional thing he decided to ignore my contacts and request? I finally had to call [redacted] and leave an assertive message to even get a return call? When [redacted] and I finally spoke I had been calling their place of business ( different phone numbers) for days? By the time we connected I was at the point that I was going to drive to the address he has given to Revdex.com as his place of business to see if this place actually existed? (Big question still unanswered.) ? When I did business with him in the past he worked out of his home which was north of Fort Worth? He only shows the North Richland Hills address on his Revdex.com? His invoice shows a P.OBox.This air conditioning system is not working correctly and he is responsible for its present condition as he provided and installed the motor? He had an opportunity to address this more than days ago? At the very minimum he is obligated to respond to phone calls about his service and the performance of the materials and equipment he supplies? From the time of the initial installation (days ago +/-) this new motor runs for about a minute (+/-) and it cycles off for about minutes and it does this continuously, ? especially during the most demand? During the July and August heat it was almost all night long? The thermostat cycles between the cooling setting (blue) and the heating setting (red), jumping back and forth? This is not correct? The motor that failed after (+/-) years started very slowly when the unit thermostat was moved a single degree and built up quietly? This slow acceleration took about minutes? This was a slow process and is a selling point of this proprietary Carrier Infinity Unit? This is the motor he was supposed to replace? This Carrier Infinity Unit will only work when all of the equipment is first hand Carrier and original equipment rated for the unit per Carrier? When the thermostat is moved more than degree the system starts more rapidly? None of the aforementioned occurs now? The unit blows hard and it is not quiet? Either the motor is not Carrier or the motor is rated for a different unit? The new four wire harness Bradley installed instead of the five wire harness he removed speaks to this question? I will add, that in addition to not showing his physical address and other identifying information on his invoice he did not include the model number of the new motor on his invoice or any other identifying information? Just saying OEM is insufficient? If Bradley is so sure that this is the proper Carrier motor for this unit then he should agree to do as I requested in my complaint? I will call [redacted] (very respected contractor) and have them check the system? If they find the motor to be incorrect or improperly installed then Bradley air will buy back the motor and harness he installed? That means a full refund of the entire amount I paid Bradley, including the labor? On the other hand, if the Bradley repair is correct (it is not) I will pay [redacted] and Bradley can move on down the road? Or, he can stop this by doing as I asked in the initial complaint and just buy back the motor and I will give him the service call fee.And, if Bradley thinks his service has been good, per his response to this complaint, I will be happy to give to Revdex.com the names and phone numbers of many other persons who have stopped using him because of his performance? In at least one instance his service resulted in damage to the ceiling of a residence because Bradley (or his employee, Bradley was there but could not climb) installed the new unit by setting it in the pan reducing the area of the pan to hold water by 90% (+/-)? The unit should have been hung from the rafters? He or his employee also left the filter in the unit which should have been removed as the filters were installed in the walls so they could be changed without entering the attic? This was known to Bradley? All of this was corrected by a qualified contractor? I also have several instances where he (his employee/subcontractor) installed new ducts by laying them loosely on the insulation (crushing it I may add) instead of stretching the ducts tight and hanging them from the rafters so the air will flow unobstructed as is required? I have more and this is definitely related to the present complaint as it speaks to performance? Regards, [redacted]

In my late August response to the Bradley Air Conditioning's rejection of my complaint regarding the installation of this motor I offered the following solutions? You can find this response and offer in the third paragraph of that letter, "If Bradley Air Condition is so sure that this is the proper Carrier motor for this unit then he should agree to do as I requested in my complaint? I will call [redacted] ( very respected contractor) and have them check the system? If they find the motor to be incorrect or improperly installed then Bradley air will buy back the motor and harness he? ? installed? That means a full refund of the entire amount I paid Bradley, including the labor? On the other hand, if the Bradley repair is correct (it it not) I will pay [redacted] and Bradley can move on down the road? Or, he can stop this by doing as I asked in the initial complaint and just buy back the motor and I will give him the service call fee," ? You, Bradley Air, rejected this offer? You, Bradley Air, rejected arbitration? So, your attempt to make the same offer, but that has added hooks related to the selection of two people that we invariably will never be able to agree on and that will drag this out for another months is completely unacceptable and? rejected? I have been attempting negotiate with you on this matter through the Revdex.com for more than months with no response from you? The motor installation was months ago (+/-)? The motor has been running almost not stop since it was installed? Additional damage and years of premature wear and tear have occurred to motor and all of the units supporting systems in this months? That does not include a portion of the home that could not be used for sleeping ? because of the constant cycling of the motor? Nor does it include my time and inconvenience.? This rejection will end this attempted negotiation through the Revdex.com? I plan to litigate this matter and you will be hearing from me or my representative? I plan to seek all damages Regards, [redacted]

Bradly Air Conditioning serviced Mr.? [redacted] 's indoor air conditioning on 6/15/Upon examination, we found a burned up blower motor insideUpon Mr [redacted] 's approval, we removed the assembly to change out the bad motorThe motor we replaced it with is the OEM Carrier called for motorWe purchased this motor from Carrier for this specific replacementDuring this process, we give Carrier the model and serial number of the unit and they give us the exact motor for the applicationThe motor is carrier capable because it is a Carrier motor.? Proof of this on Mr [redacted] 's part? can? be found? through a simple phone call to Carrier? and compare the model? number on the new motor to the model number Carrier gives himYes, this motor had a slightly different wiring harness, but that is because of a generation change within the Carrier product lineThe new motor is simply made to work in the new generation and the generation of the unit at Mr [redacted] 's houseThe difference in generations does not affect or change the function and behavior of the motors operationAnother employee delivered the motor to the? job because he was already at Carrier? when we diagnosed the bad motor.? He did arrive with two motors, but the other motor was a condenser motor for another jobThere is no significance that we arrived with two motors? We finished the repairs and went on our wayMr [redacted] 's complaints that the motor runs all the time is a preexisting complaint that can not be changed without full replacement of the systemWe are in the thinking that Mr [redacted] is not understanding the type of system he hasThis Carrier is a variable speed two stage systemThis means that it runs at different rates and behaves differently that a conventional one speed systemThis system is designed to run "all the time." It is running in its low stage which makes it more efficient and cost effectiveThis systems behaviors save energy cost, and ultimately, the consumers moneyWe tried to explain this to Mr [redacted] , but based on the fact that this complaint is still there, it would seem that he is not fully understandingTo change this, there would need to be a change out of the complete systemAny other problems Mr [redacted] has with this system are not due to the motor, but are caused by another sourceWe understand that Mr [redacted] wants to receive a refund for the work and his old motor backThis motor was a simple replacement of a bad part and does not carry any warranty with it from Bradley Air Conditioning.? Bradley Air Conditioning will not be issuing a refund for this motor replacement as it is the correct motor for Mr [redacted] 's Carrier systemAs for the old motor, we as an air conditioning company recycle bad partsThis process takes place regularly and the motor? is therefore recycled and no longer available? The other complaints from Mr [redacted] about Bradley Air Conditioning with his lake house and his family/friends are long in the past and have no significance to this particular encounter

I would like to accept the offer made by the BBB of Arbitration. In my email responding to the Bradley Air Conditioning rejection of my complaint I suggested options that could have resolved the complaint. There was no response. I appreciate BBB's facilitating Arbitration in this matter. Regards, [redacted]

In my late August response to the Bradley Air Conditioning's rejection of my complaint regarding the installation of this motor I offered the following solutions You can find this response and offer in the third paragraph of that letter, "If Bradley Air Condition is so sure that this is the proper Carrier motor for this unit then he should agree to do as I requested in my complaint I will call *** ( very respected contractor) and have them check the system If they find the motor to be incorrect or improperly installed then Bradley air will buy back the motor and harness he installed That means a full refund of the entire amount I paid Bradley, including the labor On the other hand, if the Bradley repair is correct (it it not) I will pay *** and Bradley can move on down the road Or, he can stop this by doing as I asked in the initial complaint and just buy back the motor and I will give him the service call fee," You, Bradley Air, rejected this offer You, Bradley Air, rejected arbitration So, your attempt to make the same offer, but that has added hooks related to the selection of two people that we invariably will never be able to agree on and that will drag this out for another months is completely unacceptable and rejected I have been attempting negotiate with you on this matter through the Revdex.com for more than months with no response from you The motor installation was months ago (+/-) The motor has been running almost not stop since it was installed Additional damage and years of premature wear and tear have occurred to motor and all of the units supporting systems in this months That does not include a portion of the home that could not be used for sleeping because of the constant cycling of the motor Nor does it include my time and inconvenience. This rejection will end this attempted negotiation through the Revdex.com I plan to litigate this matter and you will be hearing from me or my representative I plan to seek all damages
Regards,
*** ***

I would like to accept the offer made by the Revdex.com of Arbitration In my email responding to the Bradley Air Conditioning rejection of my complaint I suggested options that could have resolved the complaint There was no response I appreciate Revdex.com's facilitating Arbitration in this matter
Regards,
*** ***

Bradly Air Conditioning serviced Mr. ***'s indoor air conditioning on 6/15/Upon examination, we found a burned up blower motor insideUpon Mr***'s approval, we removed the assembly to change out the bad motorThe motor we replaced it with is the OEM Carrier called for motorWe
purchased this motor from Carrier for this specific replacementDuring this process, we give Carrier the model and serial number of the unit and they give us the exact motor for the applicationThe motor is carrier capable because it is a Carrier motor. Proof of this on Mr***'s part can be found through a simple phone call to Carrier and compare the model number on the new motor to the model number Carrier gives himYes, this motor had a slightly different wiring harness, but that is because of a generation change within the Carrier product lineThe new motor is simply made to work in the new generation and the generation of the unit at Mr***'s houseThe difference in generations does not affect or change the function and behavior of the motors operationAnother employee delivered the motor to the job because he was already at Carrier when we diagnosed the bad motor. He did arrive with two motors, but the other motor was a condenser motor for another jobThere is no significance that we arrived with two motors We finished the repairs and went on our wayMr***'s complaints that the motor runs all the time is a preexisting complaint that can not be changed without full replacement of the systemWe are in the thinking that Mr*** is not understanding the type of system he hasThis Carrier is a variable speed two stage systemThis means that it runs at different rates and behaves differently that a conventional one speed systemThis system is designed to run "all the time." It is running in its low stage which makes it more efficient and cost effectiveThis systems behaviors save energy cost, and ultimately, the consumers moneyWe tried to explain this to Mr***, but based on the fact that this complaint is still there, it would seem that he is not fully understandingTo change this, there would need to be a change out of the complete systemAny other problems Mr*** has with this system are not due to the motor, but are caused by another sourceWe understand that Mr*** wants to receive a refund for the work and his old motor backThis motor was a simple replacement of a bad part and does not carry any warranty with it from Bradley Air Conditioning. Bradley Air Conditioning will not be issuing a refund for this motor replacement as it is the correct motor for Mr***'s Carrier systemAs for the old motor, we as an air conditioning company recycle bad partsThis process takes place regularly and the motor is therefore recycled and no longer available The other complaints from Mr*** about Bradley Air Conditioning with his lake house and his family/friends are long in the past and have no significance to this particular encounter

In my late August response to the Bradley Air Conditioning's rejection of my complaint regarding the installation of this motor I offered the following solutions You can find this response and offer in the third paragraph of that letter, "If Bradley Air Condition is so sure that this is the proper Carrier motor for this unit then he should agree to do as I requested in my complaint I will call *** ( very respected contractor) and have them check the system If they find the motor to be incorrect or improperly installed then Bradley air will buy back the motor and harness he installed That means a full refund of the entire amount I paid Bradley, including the labor On the other hand, if the Bradley repair is correct (it it not) I will pay *** and Bradley can move on down the road Or, he can stop this by doing as I asked in the initial complaint and just buy back the motor and I will give him the service call fee," You, Bradley Air, rejected this offer You, Bradley Air, rejected arbitration So, your attempt to make the same offer, but that has added hooks related to the selection of two people that we invariably will never be able to agree on and that will drag this out for another months is completely unacceptable and rejected I have been attempting negotiate with you on this matter through the Revdex.com for more than months with no response from you The motor installation was months ago (+/-) The motor has been running almost not stop since it was installed Additional damage and years of premature wear and tear have occurred to motor and all of the units supporting systems in this months That does not include a portion of the home that could not be used for sleeping because of the constant cycling of the motor Nor does it include my time and inconvenience. This rejection will end this attempted negotiation through the Revdex.com I plan to litigate this matter and you will be hearing from me or my representative I plan to seek all damages
Regards,
*** ***

I completely disagree with the Bradley Air response The function of the system from the time he installed the new motor is clearly markedly different form the function of the unit prior to its failure before his installation of the new motor It is night and day different If he had responded to my calls within the first several days after his installation of the new motor he could have found this out first hand, as he could have checked the system Instead of doing the professional thing he decided to ignore my contacts and request I finally had to call *** and leave an assertive message to even get a return call When *** and I finally spoke I had been calling their place of business ( different phone numbers) for days By the time we connected I was at the point that I was going to drive to the address he has given to Revdex.com as his place of business to see if this place actually existed (Big question still unanswered.) When I did business with him in the past he worked out of his home which was north of Fort Worth He only shows the North Richland Hills address on his Revdex.com His invoice shows a P.OBox.This air conditioning system is not working correctly and he is responsible for its present condition as he provided and installed the motor He had an opportunity to address this more than days ago At the very minimum he is obligated to respond to phone calls about his service and the performance of the materials and equipment he supplies From the time of the initial installation (days ago +/-) this new motor runs for about a minute (+/-) and it cycles off for about minutes and it does this continuously, especially during the most demand During the July and August heat it was almost all night long The thermostat cycles between the cooling setting (blue) and the heating setting (red), jumping back and forth This is not correct The motor that failed after (+/-) years started very slowly when the unit thermostat was moved a single degree and built up quietly This slow acceleration took about minutes This was a slow process and is a selling point of this proprietary Carrier Infinity Unit This is the motor he was supposed to replace This Carrier Infinity Unit will only work when all of the equipment is first hand Carrier and original equipment rated for the unit per Carrier When the thermostat is moved more than degree the system starts more rapidly None of the aforementioned occurs now The unit blows hard and it is not quiet Either the motor is not Carrier or the motor is rated for a different unit The new four wire harness Bradley installed instead of the five wire harness he removed speaks to this question I will add, that in addition to not showing his physical address and other identifying information on his invoice he did not include the model number of the new motor on his invoice or any other identifying information Just saying OEM is insufficient If Bradley is so sure that this is the proper Carrier motor for this unit then he should agree to do as I requested in my complaint I will call *** (very respected contractor) and have them check the system If they find the motor to be incorrect or improperly installed then Bradley air will buy back the motor and harness he installed That means a full refund of the entire amount I paid Bradley, including the labor On the other hand, if the Bradley repair is correct (it is not) I will pay *** and Bradley can move on down the road Or, he can stop this by doing as I asked in the initial complaint and just buy back the motor and I will give him the service call fee.And, if Bradley thinks his service has been good, per his response to this complaint, I will be happy to give to Revdex.com the names and phone numbers of many other persons who have stopped using him because of his performance In at least one instance his service resulted in damage to the ceiling of a residence because Bradley (or his employee, Bradley was there but could not climb) installed the new unit by setting it in the pan reducing the area of the pan to hold water by 90% (+/-) The unit should have been hung from the rafters He or his employee also left the filter in the unit which should have been removed as the filters were installed in the walls so they could be changed without entering the attic This was known to Bradley All of this was corrected by a qualified contractor I also have several instances where he (his employee/subcontractor) installed new ducts by laying them loosely on the insulation (crushing it I may add) instead of stretching the ducts tight and hanging them from the rafters so the air will flow unobstructed as is required I have more and this is definitely related to the present complaint as it speaks to performance
Regards,
*** ***

I completely disagree with the Bradley Air response The function of the system from the time he installed the new motor is clearly markedly different form the function of the unit prior to its failure before his installation of the new motor It is night and day different If he had responded to my calls within the first several days after his installation of the new motor he could have found this out first hand, as he could have checked the system Instead of doing the professional thing he decided to ignore my contacts and request I finally had to call *** and leave an assertive message to even get a return call When *** and I finally spoke I had been calling their place of business ( different phone numbers) for days By the time we connected I was at the point that I was going to drive to the address he has given to Revdex.com as his place of business to see if this place actually existed (Big question still unanswered.) When I did business with him in the past he worked out of his home which was north of Fort Worth He only shows the North Richland Hills address on his Revdex.com His invoice shows a P.OBox.This air conditioning system is not working correctly and he is responsible for its present condition as he provided and installed the motor He had an opportunity to address this more than days ago At the very minimum he is obligated to respond to phone calls about his service and the performance of the materials and equipment he supplies From the time of the initial installation (days ago +/-) this new motor runs for about a minute (+/-) and it cycles off for about minutes and it does this continuously, especially during the most demand During the July and August heat it was almost all night long The thermostat cycles between the cooling setting (blue) and the heating setting (red), jumping back and forth This is not correct The motor that failed after (+/-) years started very slowly when the unit thermostat was moved a single degree and built up quietly This slow acceleration took about minutes This was a slow process and is a selling point of this proprietary Carrier Infinity Unit This is the motor he was supposed to replace This Carrier Infinity Unit will only work when all of the equipment is first hand Carrier and original equipment rated for the unit per Carrier When the thermostat is moved more than degree the system starts more rapidly None of the aforementioned occurs now The unit blows hard and it is not quiet Either the motor is not Carrier or the motor is rated for a different unit The new four wire harness Bradley installed instead of the five wire harness he removed speaks to this question I will add, that in addition to not showing his physical address and other identifying information on his invoice he did not include the model number of the new motor on his invoice or any other identifying information Just saying OEM is insufficient If Bradley is so sure that this is the proper Carrier motor for this unit then he should agree to do as I requested in my complaint I will call *** (very respected contractor) and have them check the system If they find the motor to be incorrect or improperly installed then Bradley air will buy back the motor and harness he installed That means a full refund of the entire amount I paid Bradley, including the labor On the other hand, if the Bradley repair is correct (it is not) I will pay *** and Bradley can move on down the road Or, he can stop this by doing as I asked in the initial complaint and just buy back the motor and I will give him the service call fee.And, if Bradley thinks his service has been good, per his response to this complaint, I will be happy to give to Revdex.com the names and phone numbers of many other persons who have stopped using him because of his performance In at least one instance his service resulted in damage to the ceiling of a residence because Bradley (or his employee, Bradley was there but could not climb) installed the new unit by setting it in the pan reducing the area of the pan to hold water by 90% (+/-) The unit should have been hung from the rafters He or his employee also left the filter in the unit which should have been removed as the filters were installed in the walls so they could be changed without entering the attic This was known to Bradley All of this was corrected by a qualified contractor I also have several instances where he (his employee/subcontractor) installed new ducts by laying them loosely on the insulation (crushing it I may add) instead of stretching the ducts tight and hanging them from the rafters so the air will flow unobstructed as is required I have more and this is definitely related to the present complaint as it speaks to performance
Regards,
*** ***

Bradly Air Conditioning serviced Mr. ***'s indoor air conditioning on 6/15/Upon examination, we found a burned up blower motor insideUpon Mr***'s approval, we removed the assembly to change out the bad motorThe motor we replaced it with is the OEM Carrier called for motorWe
purchased this motor from Carrier for this specific replacementDuring this process, we give Carrier the model and serial number of the unit and they give us the exact motor for the applicationThe motor is carrier capable because it is a Carrier motor. Proof of this on Mr***'s part can be found through a simple phone call to Carrier and compare the model number on the new motor to the model number Carrier gives himYes, this motor had a slightly different wiring harness, but that is because of a generation change within the Carrier product lineThe new motor is simply made to work in the new generation and the generation of the unit at Mr***'s houseThe difference in generations does not affect or change the function and behavior of the motors operationAnother employee delivered the motor to the job because he was already at Carrier when we diagnosed the bad motor. He did arrive with two motors, but the other motor was a condenser motor for another jobThere is no significance that we arrived with two motors We finished the repairs and went on our wayMr***'s complaints that the motor runs all the time is a preexisting complaint that can not be changed without full replacement of the systemWe are in the thinking that Mr*** is not understanding the type of system he hasThis Carrier is a variable speed two stage systemThis means that it runs at different rates and behaves differently that a conventional one speed systemThis system is designed to run "all the time." It is running in its low stage which makes it more efficient and cost effectiveThis systems behaviors save energy cost, and ultimately, the consumers moneyWe tried to explain this to Mr***, but based on the fact that this complaint is still there, it would seem that he is not fully understandingTo change this, there would need to be a change out of the complete systemAny other problems Mr*** has with this system are not due to the motor, but are caused by another sourceWe understand that Mr*** wants to receive a refund for the work and his old motor backThis motor was a simple replacement of a bad part and does not carry any warranty with it from Bradley Air Conditioning. Bradley Air Conditioning will not be issuing a refund for this motor replacement as it is the correct motor for Mr***'s Carrier systemAs for the old motor, we as an air conditioning company recycle bad partsThis process takes place regularly and the motor is therefore recycled and no longer available The other complaints from Mr*** about Bradley Air Conditioning with his lake house and his family/friends are long in the past and have no significance to this particular encounter

I would like to accept the offer made by the Revdex.com of Arbitration.  In my email responding to the Bradley Air Conditioning rejection of my complaint I suggested options that could have resolved the complaint.  There was no response.  I appreciate Revdex.com's facilitating Arbitration in this matter.
Regards,
[redacted]