Bradley Antique Automotive

The business has responded Please see below: [redacted] appears to have made up his mind and anything additional replies we make will not change that We have no further comments or statements r***rding this complaint Dave R*** Fixed Operations DirectorBMW Service Center [redacted] Desk:###-###-####Cell:###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here
Your response of mistrust and offering to provide a free check up for my car only proves that this so called delay of waiting for tapes of surveillance is just your establishment trying to cover the fact that an employee in your business took my car to joyride for daysAny and honest business would have reviewed surveillance, established no wrong doing on its part and vehemently and confidently phone called any accuser and demand retraction of said statements defaming a certain businessYou on the other hand wish to try and look like the fair and honest manager but in fact its clear to see this delay is nothing more than a smokescreendays? To review an incident that only took to hours? Utterly preposterousThe good news is there's surveillance footageAnd youve reviewed itAny attempt to erase it on your part whether time lapsed or expiration will only result in your loss in courtThis all could be averted if you pay for the damages to my vehicleBut as you stated, there is mistrustBut your establishment created itRemember, I brought my business to you, not the other way aroundPay for the assessment of damages or will drag your establishment into courtSome people dont cherish there vehiclesI am not one of those people especially when its a brand new m vehicle with only 4k miles on itYour employee who broke the rules is going to make you liable and so is that tapeThis complaint is proof the surveillance existsAny attempt to erase or eradicate will prove negligence for damages to my vehicle (property)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The Revdex.com contacted *** *** who said he will be going to Small Claims Court
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The business has responded.  Please see below:[redacted] appears to have made up his mind and anything additional replies  we make will not change that.  We have no further comments or statements r[redacted]rding this complaint.    Dave R[redacted] Fixed Operations DirectorBMW Service Center [redacted]Desk:###-###-####Cell:###-###-####

Revdex.com:At this time, I have not been contacted by BMW of Port Chester NY Service regarding complaint ID [redacted].Sincerely,[redacted]

In response to [redacted]’s claim,   I  apologize for the delay on this, I was unaware of this complain until recently.   I believe he spoke to  Joe M[redacted] the service manager and   the lack of a reply was caused by a delay in getting the videos.  We have requested...

they be sent to us from our surveillance company again in CD format.  We have reviewed them and [redacted]’s claim is without any merit or facts that I can see. The vehicle arrived the morning of April ** and never left the building until [redacted] drove it out on April [redacted].  Our body repair shop is inside our Service & Parts building.   Our policy is that we do not drive customers vehicles vehicle without permission or without a legitimate reason  such as verifying a concern or verifying a repair.  There is absolutely no tolerance for any employee abusing or damaging a vehicle and if there was cause for us to suspect this, we would have admitted it and rectified the situation immediately.      I do apologize if the radio settings were changed  or if my employee Arturo did not appear sincere or empathetic enough to [redacted]’s concerns.   I would be willing to check out [redacted]’s  vehicle for free but after reading complaint, there is a mistrust that I don’t believe will ever be fixed so that makes any future relationship difficult and for that I an especially sorry.     I can be reached by email or by phone below.   Best R[redacted]rds,   Dave R[redacted]   Fixed Operations Director BMW Service Center [redacted] Desk:###-###-#### Cell:###-###-####