Bradley Bourbonnais Chevrolet Hyundai RV Super Center

Initial Business Response / [redacted] (4001, 15, 2015/09/28) */ The vehicle was brought to the facility by a secondary shop after repairs were done at that facilityThe customer was contacted shortly after contacting the business that dropped it offThe vehicle was taken to a repair facility of the vehicle owners choosing where repairs were completed at no charge to the customeran estimate was written to provide to our insurance company for a claim to be filed we would of gladly provided a courtesy vehicle at the customers request Initial Consumer Rebuttal / [redacted] (4200, 17, 2015/10/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) To this day not a single employee from Bradley Bourbonnais Chevrolet has ever contacted me regarding this incidentAfter the car was damaged I should have been notified immediately but instead was never notified and the original facility was asked not to contact me yetAn estimate was already written before I had knowledge of the damagewere they trying to repair the accident without my knowledge? I requested the car to be towed back to the original repair facility (Gerber Collision)The car was not towed back but instead driven by one of their employeesA vehicle was never offered however after pleading my case to the insurance adjuster I was able to get some reimbursement for a rentalThree weeks repair time was figured into the repair costs and paid for by the insurance companyNo one has ever apologized and the car was not handled respectfully after the incident occurred

Initial Business Response /* (4001, 15, 2015/09/28) */
The vehicle was brought to the facility by a secondary shop after repairs were done at that facilityThe customer was contacted shortly after contacting the business that dropped it offThe vehicle was taken to a repair facility of the
vehicle owners choosing where repairs were completed at no charge to the customeran estimate was written to provide to our insurance company for a claim to be filed
we would of gladly provided a courtesy vehicle at the customers request
Initial Consumer Rebuttal /* (4200, 17, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To this day not a single employee from Bradley Bourbonnais Chevrolet has ever contacted me regarding this incidentAfter the car was damaged I should have been notified immediately but instead was never notified and the original facility was asked not to contact me yetAn estimate was already written before I had knowledge of the damagewere they trying to repair the accident without my knowledge? I requested the car to be towed back to the original repair facility (Gerber Collision)The car was not towed back but instead driven by one of their employeesA vehicle was never offered however after pleading my case to the insurance adjuster I was able to get some reimbursement for a rentalThree weeks repair time was figured into the repair costs and paid for by the insurance companyNo one has ever apologized and the car was not handled respectfully after the incident occurred

Initial Business Response /* (4001, 15, 2015/09/28) */
The vehicle was brought to the facility by a secondary shop after repairs were done at that facility. The customer was contacted shortly after contacting the business that dropped it off. The vehicle was taken to a repair facility of...

the vehicle owners choosing where repairs were completed at no charge to the customer. an estimate was written to provide to our insurance company for a claim to be filed.
we would of gladly provided a courtesy vehicle at the customers request.
Initial Consumer Rebuttal /* (4200, 17, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To this day not a single employee from Bradley Bourbonnais Chevrolet has ever contacted me regarding this incident. After the car was damaged I should have been notified immediately but instead was never notified and the original facility was asked not to contact me yet. An estimate was already written before I had knowledge of the damage. were they trying to repair the accident without my knowledge? I requested the car to be towed back to the original repair facility (Gerber Collision). The car was not towed back but instead driven by one of their employees. A vehicle was never offered however after pleading my case to the insurance adjuster I was able to get some reimbursement for a rental. Three weeks repair time was figured into the repair costs and paid for by the insurance company. No one has ever apologized and the car was not handled respectfully after the incident occurred.