Bradley Ford Lincoln Mercury

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below TwoMonths after Purchase of *** [redacted] [redacted] *** [redacted] You’re Honor, This Is an attempt to make a [redacted] Dealership start being responsible for the services and products they sell to the [redacted] Consumer [redacted] Ford on August 4, of this year offered me a deal on my [redacted] *** [redacted] it was with 65,miles barely broke in I needed a work car for my business, the [redacted] was not practical It would be in bad shape the [redacted] if it was used for moving work materials, battery’s, etc The [redacted] on the [redacted] in fair condition was 23, Was getting negative responses for the [redacted] said, disabling accidentThere was never any body damage reported The word disabling would keep all but [redacted] Ford from legally being able to sell on their lots Law states new dealerships are not allowed to sell any used car off their lots unless can pass point inspection I was crying some did not want to let [redacted] go Do not make the money I use to Anyway, on Aug 4, after test driving a [redacted] with 100,miles on it and verbally told by [redacted] if put covers over sun roofs would help a/c work better I thought, ok I can do that no big deal Traded my [redacted] and $ 5, for the [redacted] to Ford dealership they acquired [redacted] from me at $12, under [redacted] *** Had to be in [redacted] on the 11th of Sept needed to help my daughter set up for her sophomore year at *** On way to [redacted] the A/C was becoming warmer and warmer, No real time at moment to have the a/c looked at and rechargedI was now sweating like outside all the time in car Had my Daughter [redacted] drive us around in her car When time permitted called [redacted] this was on Aug 25th to take in car for a/c evac and recharge the cost $ Upon picking up car at [redacted] the service guy informed me he had pulled over to oz of oil out of a/c system when doing evac and usually gets little to none out of most all systems told him had barely had car two weeksHis advise was when, I get home take car back to dealership where purchased he stated, they will do the right thing I assured him I would On the 25th of Aug on way to leave for [redacted] from [redacted] car quit running After towing and diagnostics was performed at [redacted] Dealership in [redacted] ** Dealer informed me my Dampener needed replaced on [redacted] Should not drive if dampener comes apart will be end of car said ok and had to find friend to tow my car home After, four days got a tow dolly and was towed with car back to Hav*** Called, Ford Dealer on the 2nd of Sept on third and fourth of Sept finally told to bring in would take a look [redacted] was who I spoke to about car [redacted] He was not most pleasant person and said the [redacted] was worth more than the [redacted] I traded to them at Ford I was like yea, right Blew it off Friday the 5th of Sept [redacted] said, bring it in we will take a look His mechanic at Ford called later in day said would be awhile they know little about [redacted] really On the 9th Tuesday Sept 2014, Mechanic at Ford calls says it’s a/c compressor and it ceased need entire new a/c system cost will be $ [redacted] will cover $in parts and I cover the $in labor I was like what the a/c is now ceased you need to pay for a/c to be fixed Was working when brought to your shop, why would you cease compressor while diagnosing car dampener problem Mechanic said compressor on *** was causing all my problems repairing a/c would fix car Mechanic asked for picture of harmonic balancer I had got from [redacted] dealership and agreed it was definitely a problem would replace dampener for cost of part, labor no cost yet, only if replace a/c system as well Explained balancer would make a/c start to work right once it was replaced The balancer makes a/c act like its failing but its due to belt slipping a/c is fine Fix dampener first then we can discuss a/c Ford wanted $for dampener I said I would buy part they gave the ok while knowing Ford was aware that part was on back order over six months they did not say a word after I ordered part Ford said to get Ford stressing entire time about bolt since part told to get by Ford dealership part for wrong year was not the right dampener At time of purchase I was not aware of part ordered for wrong model year Notified Ford, Part would arrive on Sept 26, It arrived Ford Mechanic picked it up took to dealership then called asked were bolt was I informed Ford seller of dampener said bolt was not needed Called *** of [redacted] said bolt was not a onetime use bolt can be reuse no problem Ford refused wanted new bolt so I purchased bolt for $overnight cost $total cost $38,for a bolt arrived on weekend bolt would go out till Monday arrived Tuesday the 30th of Sept part arrived late on the 30th so Ford sent Mechanic on Wednesday at 8:to get bolt was picked up on wed October 1st and taken to ford dealership This is the communication between dealer and me about my [redacted] on day bolt arrived I have saved the entire text history this is example of it I have written out can easily prove its accuracy D means dealer talking M means D 1:pm mechanic said starting but replacing balancer would not care of my concerns M 1: pm what are my concerns? D 1: 06pm Really M 1:pm Is it running that’s my concern D 2: pm of course it’s not you did not give permission to us to repair your car and got wrong part M 2: pm Send back dampener will have right one overnighted if you correct details this time will have correct part here tomorrow I will call on part ( was informed what Ford already knew that part was on international back hold over six months), I lost it D 2:pm What about compressor? M 2:pm Stop with compressor one thing at time D 2: pm you are the one who wanted balancer fixed and said it first then a/c this is taking way to long (after telling me if they ordered would be over two weeks before it would get to Dealership or longer) Due to dealers game D 5: pm Ford now saying balancer is good looked at balancer it is not bad now pulled it out of car and can see it Yet you wanted replaced telling you it’s the a/c M 7:11pm I will pay for the $in parts you cover $in labor you get best deal D 7: pm if you get parts you will pay labor on a/c too M 7: pm why would I pay for a/c system you ceased at dealership was running when I brought had towed in D 8: Ford says they never even said my dampener was bad or needed replaced at this point I am seriously mad 10:Thursday Oct 4th Ford said returning car for verbal abuse by my roommate who said you sold her a piece of #### car is all not abuse truth and [redacted] dealer of [redacted] that was corresponding with me made threat to have their dealership closed if they keep messing with me to treat me right quit trying to take advantage of *** Ford dealership never even touch car for the entire month car sat there copy of work order sent with this letter Have 100% proof everything stated here Sincerely, *** ***

***,
In response to the Revdex.com case regarding *** ***, *** Ford has returned her car to her and is not proceeding with this customerPrior to making this decision *** Ford tried several times and in different ways to help *** with her cars issues by paying for half of the repairs We also offered to take the car she purchased back but she had spent all of the cash she was given at the time of the purchase*** traded a car and she bought the *** *** along with us giving her 5000$ back to herWhile her car was being repaired an employee of *** ford went to the customers residence on *** dr for parts that *** insisted on using, when he got to the residence he was verbally assaulted by a male living at the residence in a very threatening mannerThis person was yelling profanities and told our employee that he was going to come down to *** Ford and take all of us out After this encounter we decided to drop *** ***'* car off at her house and terminate any further transactions with herThank you for your time regarding this matter and please feel free to contact us at anytime with questions you may have

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  TwoMonths after Purchase of [redacted]       
[redacted]
[redacted]
[redacted]                                [redacted]
[redacted]
[redacted]
[redacted]
 
You’re Honor,
 
This Is an attempt
to make a [redacted] Dealership start being responsible for the services and
products they sell to the [redacted] Consumer.   
[redacted] Ford on August 4, 2014 of this year offered me a deal on my **
[redacted] it was 2005 with 65,000 miles barely broke in.  I needed a work car for my business, the
[redacted] was not practical.  It would be in
bad shape the [redacted] if it was used for moving work materials, battery’s, etc.
The [redacted] on the [redacted] in fair condition was 23,000.00.  Was getting negative responses for the [redacted]
said, disabling accident. There was never any body damage reported.  The word disabling would keep all but [redacted]
Ford from legally being able to sell on their lots.  Law states new dealerships are not allowed to
sell any used car off their lots unless can pass 24 point inspection.  I was crying some did not want to let [redacted]
go.  Do not make the money I use to.  Anyway, on Aug 4, 2014 after test driving a  2004 [redacted] with 100,000.00 miles on it
and verbally told by [redacted] if put covers over sun roofs would help a/c
work better.  I thought, ok I can do that
no big deal.  Traded my [redacted] and $ 5,000
for the [redacted] to Ford dealership they acquired [redacted] from me at $12,000.00
under [redacted].  Had to be in [redacted]
on the 11th of Sept 2014 needed to help my daughter set up for her
sophomore year at [redacted].
               
On way to [redacted] the A/C was becoming warmer and warmer, No real time
at  moment to have the a/c looked
at and recharged. I was now sweating like outside all the time in car.  Had my Daughter [redacted] drive us around in her
car.  When time permitted called [redacted]
this was on Aug 25th  to take
in car for a/c evac and recharge the cost $79.00.  Upon picking up car at [redacted] the service guy
informed me he had pulled over 8 to 12 oz of oil out of a/c system when doing
evac and usually gets little to none out of most all systems told  him had barely had car two weeks. His advise
was when, I get home take car back to dealership where purchased he stated,
they will do the right thing.  I assured
him I would.  On the 25th of
Aug on way to leave for [redacted] from [redacted] car quit running.  After towing and diagnostics was performed at
[redacted] Dealership in [redacted]. 
Dealer informed me my Dampener needed replaced on [redacted].   Should not drive if dampener comes apart
will be end of car said ok and had to find friend to tow my car home.  After, four days got a tow dolly and was
towed with car back to Hav[redacted].  Called,
Ford Dealer on the 2nd of Sept on third and fourth of Sept finally
told to bring in would take a look.  [redacted]
[redacted] was who I spoke to about car [redacted].  He was not most pleasant person and said the
[redacted] was worth more than the [redacted] I traded to them at Ford.   I was like yea, right.  Blew it off Friday the 5th of Sept
[redacted] said, bring it in we will take a look. 
His mechanic at Ford called later in day said would be awhile they know little
about [redacted] really.  On the 9th
Tuesday Sept 2014, Mechanic at Ford calls says it’s a/c compressor and it
ceased need entire new a/c system cost will be $1900.00 [redacted] will cover
$1000 in parts and I cover the $900.00 in labor.  I was like what the a/c is now ceased you
need to pay for a/c to be fixed.  Was
working when brought to your shop, why would you cease compressor while
diagnosing car dampener problem. 
Mechanic said compressor on [redacted] was causing all my problems repairing
a/c would fix car.  Mechanic asked for
picture of harmonic balancer I had got from [redacted] dealership and agreed it was
definitely a problem  would replace
dampener for cost of part,  labor no cost
yet, only if replace a/c system as well. 
Explained balancer would make a/c start to work right once it was
replaced.  The balancer makes a/c act
like its failing but its due to belt slipping a/c is fine.  Fix dampener first then we can discuss
a/c.  Ford wanted $425.00 for dampener I
said I would buy part they gave the ok while knowing Ford was aware that part
was on back order over six months they did not say a word after I ordered part
Ford said to get.   Ford stressing entire
time about bolt since part told to get by Ford dealership part for wrong year
was not the right dampener.    At time of
purchase I was not aware of part ordered for wrong model year.  Notified Ford, Part would arrive on Sept 26,
2014.  It arrived Ford Mechanic picked it
up took to dealership then called asked were bolt was.  I informed Ford seller of dampener said bolt
was not needed.  Called [redacted] of [redacted]
said bolt was not a onetime use bolt can be reuse no problem.   Ford refused wanted new bolt so I purchased
bolt for $12.00 overnight cost $26.00 total cost $38,00 for a bolt arrived on  weekend bolt would go out till  Monday arrived Tuesday the 30th of
Sept part arrived late on the 30th so Ford sent Mechanic on
Wednesday at 8:20 to get bolt was picked up on wed October 1st 2014
and taken to ford dealership.  This is
the communication between dealer and me about my [redacted] on day bolt
arrived.
I have saved
the entire text history this is example of it I have written out can easily
prove its accuracy D means dealer talking M means
D      1:02 pm   mechanic said starting but replacing balancer
would not           care of
my concerns
M     1: 05 pm   what are my concerns?
D     1: 06pm   Really
M      1:07 pm  
Is it running that’s my concern
D    
2: 40 pm   of course it’s not you
did not give permission to us to repair
your car and got wrong
part
M       2:42
pm   Send back dampener will have right one
overnighted if you
 
correct details this time will have correct part
here tomorrow I will call on part ( was informed what Ford already knew that
part was on international back hold over six months),  I lost it
 
 D       2:50 pm    What about compressor?
 
               
M      2:51 pm    Stop with compressor one thing at time
D           2:55
pm    you are the one who wanted balancer fixed and
said it first
 
       then
a/c this is taking way to long (after telling me if they ordered would be over
two weeks before it would get to Dealership or longer) Due to dealers game.
D   5: 22 pm    Ford now saying
balancer is good looked at balancer it is not bad now pulled it out of car and
can see it.  Yet you wanted replaced
telling you it’s the a/c
M            7:11pm     I will pay for the $1000 in parts you cover
$900 in labor you get best   deal
D            7: 22 pm   if you
get parts you will pay labor on a/c too.
M           7: 30 pm why would I pay for a/c system you
ceased at dealership was running when I brought had towed in
D            8:55   Ford says they never even said my
dampener was bad or needed replaced at this point I am seriously mad
 
10:49 Thursday Oct 4th
Ford said returning car for verbal abuse by my roommate who said you sold her a piece of
#### car is all not abuse truth and [redacted] dealer of [redacted] that was
corresponding with me made threat to have their dealership closed if they keep
messing with me to treat me right quit trying to take advantage of [redacted].
Ford dealership
never even touch car for the entire month car sat there copy of work order sent with this letter.  Have 100% proof everything stated here.
 
Sincerely,
[redacted]

[redacted] came into [redacted] Ford on 7/23 searching for a vehicle and $5000 cash back. She was shown the [redacted] then returned on 8/4 and purchased the [redacted] along with the money back. [redacted] was also informed this vehicle came with the [redacted] 15 day 500 mile limited warranty...

only. The first phone call was answered by [redacted] on 8/3 [redacted] spoke to [redacted] and told her to bring the vehicle into our service department. While in our service department we explained to [redacted] that there was an ac issue. She explained that [redacted] told her it was the ac system had been over oiled and harmonic balancer was coming apart and that's what she wants fixed. [redacted] the service writer explained that the first issue is the ac and that is what we should fix first but [redacted] said no, [redacted] also explained that we would be covering the parts for her as well but she refused. [redacted] then explained she would bring in her own harmonic balancer and asked if we could put it in which we are willing to do. Currently we are waiting on [redacted] for this part. Just in case we have already ordered the ac parts for her and we have tried to do everything possible to remedy the situation. [redacted] stated in the Revdex.com desired settlement area that a replacement is what she wants. This is difficult because along with her trade we also gave [redacted] $5000. We will continue to try and help [redacted] within reason, keeping in mind she did refuse any extended warranty on the [redacted].

Bradley Ford blew up my engine on a test drive and wanted me to pay to repair it- I drove my truck in for head gaskets to be replaced - They took it on a test drive - blew it up- and did nothing for me! I had to Tow my vehicle home - at my expense of coarse - as they did nothing-
To add insult to injury- they made me sign a document stating I would not sue them before they would release my truck!!
Crooked- Scandalous- and outright ruthless!!!

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  TwoMonths after Purchase of [redacted]       

[redacted]                                [redacted]

 

You’re Honor,

 

This Is an attempt

to make a [redacted] Dealership start being responsible for the services and

products they sell to the [redacted] Consumer.   

[redacted] Ford on August 4, 2014 of this year offered me a deal on my **

[redacted] it was 2005 with 65,000 miles barely broke in.  I needed a work car for my business, the

[redacted] was not practical.  It would be in

bad shape the [redacted] if it was used for moving work materials, battery’s, etc.

The [redacted] on the [redacted] in fair condition was 23,000.00.  Was getting negative responses for the [redacted]

said, disabling accident. There was never any body damage reported.  The word disabling would keep all but [redacted]

Ford from legally being able to sell on their lots.  Law states new dealerships are not allowed to

sell any used car off their lots unless can pass 24 point inspection.  I was crying some did not want to let [redacted]

go.  Do not make the money I use to.  Anyway, on Aug 4, 2014 after test driving a  2004 [redacted] with 100,000.00 miles on it

and verbally told by [redacted] if put covers over sun roofs would help a/c

work better.  I thought, ok I can do that

no big deal.  Traded my [redacted] and $ 5,000

for the [redacted] to Ford dealership they acquired [redacted] from me at $12,000.00

under [redacted].  Had to be in [redacted]

on the 11th of Sept 2014 needed to help my daughter set up for her

sophomore year at [redacted].

               

On way to [redacted] the A/C was becoming warmer and warmer, No real time

at  moment to have the a/c looked

at and recharged. I was now sweating like outside all the time in car.  Had my Daughter [redacted] drive us around in her

car.  When time permitted called [redacted]

this was on Aug 25th  to take

in car for a/c evac and recharge the cost $79.00.  Upon picking up car at [redacted] the service guy

informed me he had pulled over 8 to 12 oz of oil out of a/c system when doing

evac and usually gets little to none out of most all systems told  him had barely had car two weeks. His advise

was when, I get home take car back to dealership where purchased he stated,

they will do the right thing.  I assured

him I would.  On the 25th of

Aug on way to leave for [redacted] from [redacted] car quit running.  After towing and diagnostics was performed at

[redacted] Dealership in [redacted]. 

Dealer informed me my Dampener needed replaced on [redacted].   Should not drive if dampener comes apart

will be end of car said ok and had to find friend to tow my car home.  After, four days got a tow dolly and was

towed with car back to Hav[redacted].  Called,

Ford Dealer on the 2nd of Sept on third and fourth of Sept finally

told to bring in would take a look.  [redacted] was who I spoke to about car [redacted].  He was not most pleasant person and said the

[redacted] was worth more than the [redacted] I traded to them at Ford.   I was like yea, right.  Blew it off Friday the 5th of Sept

[redacted] said, bring it in we will take a look. 

His mechanic at Ford called later in day said would be awhile they know little

about [redacted] really.  On the 9th

Tuesday Sept 2014, Mechanic at Ford calls says it’s a/c compressor and it

ceased need entire new a/c system cost will be $1900.00 [redacted] will cover

$1000 in parts and I cover the $900.00 in labor.  I was like what the a/c is now ceased you

need to pay for a/c to be fixed.  Was

working when brought to your shop, why would you cease compressor while

diagnosing car dampener problem. 

Mechanic said compressor on [redacted] was causing all my problems repairing

a/c would fix car.  Mechanic asked for

picture of harmonic balancer I had got from [redacted] dealership and agreed it was

definitely a problem  would replace

dampener for cost of part,  labor no cost

yet, only if replace a/c system as well. 

Explained balancer would make a/c start to work right once it was

replaced.  The balancer makes a/c act

like its failing but its due to belt slipping a/c is fine.  Fix dampener first then we can discuss

a/c.  Ford wanted $425.00 for dampener I

said I would buy part they gave the ok while knowing Ford was aware that part

was on back order over six months they did not say a word after I ordered part

Ford said to get.   Ford stressing entire

time about bolt since part told to get by Ford dealership part for wrong year

was not the right dampener.    At time of

purchase I was not aware of part ordered for wrong model year.  Notified Ford, Part would arrive on Sept 26,

2014.  It arrived Ford Mechanic picked it

up took to dealership then called asked were bolt was.  I informed Ford seller of dampener said bolt

was not needed.  Called [redacted] of [redacted]

said bolt was not a onetime use bolt can be reuse no problem.   Ford refused wanted new bolt so I purchased

bolt for $12.00 overnight cost $26.00 total cost $38,00 for a bolt arrived on  weekend bolt would go out till  Monday arrived Tuesday the 30th of

Sept part arrived late on the 30th so Ford sent Mechanic on

Wednesday at 8:20 to get bolt was picked up on wed October 1st 2014

and taken to ford dealership.  This is

the communication between dealer and me about my [redacted] on day bolt

arrived.

I have saved

the entire text history this is example of it I have written out can easily

prove its accuracy D means dealer talking M means

D      1:02 pm   mechanic said starting but replacing balancer

would not           care of

my concerns

M     1: 05 pm   what are my concerns?

D     1: 06pm   Really

M      1:07 pm  

Is it running that’s my concern

D    

2: 40 pm   of course it’s not you

did not give permission to us to repair

your car and got wrong

part

M       2:42

pm   Send back dampener will have right one

overnighted if you

 

correct details this time will have correct part

here tomorrow I will call on part ( was informed what Ford already knew that

part was on international back hold over six months),  I lost it

 

 D       2:50 pm    What about compressor?

 

               

M      2:51 pm    Stop with compressor one thing at time

D           2:55

pm    you are the one who wanted balancer fixed and

said it first

 

       then

a/c this is taking way to long (after telling me if they ordered would be over

two weeks before it would get to Dealership or longer) Due to dealers game.

D   5: 22 pm    Ford now saying

balancer is good looked at balancer it is not bad now pulled it out of car and

can see it.  Yet you wanted replaced

telling you it’s the a/c

M            7:11pm     I will pay for the $1000 in parts you cover

$900 in labor you get best   deal

D            7: 22 pm   if you

get parts you will pay labor on a/c too.

M           7: 30 pm why would I pay for a/c system you

ceased at dealership was running when I brought had towed in

D            8:55   Ford says they never even said my

dampener was bad or needed replaced at this point I am seriously mad

 

10:49 Thursday Oct 4th

Ford said returning car for verbal abuse by my roommate who said you sold her a piece of

#### car is all not abuse truth and [redacted] dealer of [redacted] that was

corresponding with me made threat to have their dealership closed if they keep

messing with me to treat me right quit trying to take advantage of [redacted].

Ford dealership

never even touch car for the entire month car sat there copy of work order sent with this letter.  Have 100% proof everything stated here.

 

Sincerely,

[redacted]

[redacted],

In response to the Revdex.com case regarding [redacted] Ford has returned her car to her and is not proceeding with this customer. Prior to making this decision [redacted] Ford tried several times and in different ways to help [redacted] with her cars issues by paying for half of the repairs.  We also offered to take the car she purchased back but she had spent all of the cash she was given at the time of the purchase. [redacted] traded a car and she bought the [redacted] along with us giving her 5000$ back to her. While her car was being repaired an employee of [redacted] ford went to the customers residence on [redacted] dr for parts that [redacted] insisted on using, when he got to the residence he was verbally assaulted by a male living at the residence in a very threatening manner. This person was yelling profanities and told our employee that he was going to come down to [redacted] Ford and take all of us out.  After this encounter we decided to drop [redacted]'* car off at her house and terminate any further transactions with her. Thank you for your time regarding this matter and please feel free to contact us at anytime with questions you may have.

[redacted] came into [redacted] Ford on 7/23 searching for a vehicle and $5000 cash back. She was shown the [redacted] then returned on 8/4 and purchased the [redacted] along with the money back. [redacted] was also informed this vehicle came with the [redacted] 15 day 500 mile limited warranty...

only. The first phone call was answered by [redacted] on 8/3 [redacted] spoke to [redacted] and told her to bring the vehicle into our service department. While in our service department we explained to [redacted] that there was an ac issue. She explained that [redacted] told her it was the ac system had been over oiled and harmonic balancer was coming apart and that's what she wants fixed. [redacted] the service writer explained that the first issue is the ac and that is what we should fix first but [redacted] said no, [redacted] also explained that we would be covering the parts for her as well but she refused. [redacted] then explained she would bring in her own harmonic balancer and asked if we could put it in which we are willing to do. Currently we are waiting on [redacted] for this part. Just in case we have already ordered the ac parts for her and we have tried to do everything possible to remedy the situation. [redacted] stated in the Revdex.com desired settlement area that a replacement is what she wants. This is difficult because along with her trade we also gave [redacted] $5000. We will continue to try and help [redacted] within reason, keeping in mind she did refuse any extended warranty on the [redacted].