Complaint: [redacted] I am rejecting this response because: This was caused by your billing error, and I did not receive notification on the matter My call earlier this year was to show proof of bill, so I could start paying it off I did not set up a payment plan, since I had no proof I can pay it in total now, just want it stricken from my credit report Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Regards,This doesn't address the refund that I'm owed for part over charges due to their error in charging me the business rate for green choice when I'm a residential customerThis activity is becoming more and more suspicious [redacted]
Complaint: [redacted] I am rejecting this response because:Austin Energy just copied and pasted their last responseIf they can't even spell my name correctly, why should any of the information they provide be viewed as creditable? Their practice of overcharging Austin residents needs to be investigated Regards, [redacted]
Thank you for your recent payment At the time of the disconnection of the services there was not another address provided other than the service address on the referenced account City of Austin Utilities / Austin Energy sent a closing bill to the service address when the account closed City of Austin Utilities / Austin Energy sent two notices, one in January, and the second notice in March When the bill was not paid the account was turned over to a collection agency in order to attempt to collect the debt The account has now been paid and has a zero balance The updated account information has been sent to the collection agencies so that the record can be updated as paid in full We apologize for any inconvenience that this may have caused
Complaint: [redacted] I am rejecting this response because:The amount Austin Utilities claims I owe is $as shown on page their response (attached) as billed on 9/16/ As shown on page of this attachment, my bank statement shows that amount was paid on 9/27/ Regards, [redacted] ***
Austin Energy reviewed the calls and log notes regarding the utility account and there was not any request to disconnect services with the utility company until May We do understand that you were evicted from the property; however, no one notified Austin Energy to disconnect the utility services Please refer to your previous property management to see if they are willing to work something out with you
This is a weatherization customer whose home had repairs that needed to be made outside the scope of the program The customer claims that the damage is from the contractor performing the weatherization work The contractor claims that they repaired the damage they did and what is left was already present Since Austin Energy Weatherization program does not have photos to support either of the claims we referred the customer to one of our home repair coalition partners Austin Energy arranged for American Youthworks to repair the damage They met with the customer, assessed the damage, and then did not return to do the repairs Austin Energy tried several times to get American Youthworks out there, but was not successful Austin Energy is planning to have another agency repair the home as quickly as possible The weatherization program coordinators have been in contact with the customer’s daughter to give her updates on the process For any additional questions please feel free to contact [redacted] Energy Efficiency Services Manager, Energy Efficiency Services with Austin Energy directly at [redacted]
Resolution: Your deposit was mailed on February 23, for the amount $ According to the Austin City Comptroller the check was issued on February 23, and is still outstanding (not cashed) as of 03/31/ We are only able to cancel and re-issue the check 60-days from the original issued date We will be able to cancel and re-issue the deposit refund check on April 23, The forwarding address provided on file is [redacted] *** If the check has not cleared Austin City Comptroller by April 23, we will issue another check and send it to the forwarding address provided on the utility account We apologize for any inconvenience that this may have caused Thank you again for contacting the City of Austin We appreciate our customers taking the time to bring their concerns to our attention If you have any additional questions or concerns please contact Ms [redacted] at (512) or by email [redacted] and I be happy to discuss your concerns at your convenienceIf you have additional questions, you may also contact our Customer Care Contact Center between the hours of 7:AM to 9:PM Monday through Friday, and from 9:AM to 1:PM on Saturday Sincerely, [redacted] Customer Service Supervisor Austin Energy City of Austin Customer Care Phone: (512) 494-Outside Austin call -toll-free: (888) 340-TDD: (512) 505- Email: [email protected] Online Customer Care Website: https://www.coautilities.com Tell us why here
Complaint: [redacted] I am rejecting this response because: This was caused by your billing error, and I did not receive notification on the matter My call earlier this year was to show proof of bill, so I could start paying it off I did not set up a payment plan, since I had no proof I can pay it in total now, just want it stricken from my credit report Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Regards,This doesn't address the refund that I'm owed for part over charges due to their error in charging me the business rate for green choice when I'm a residential customerThis activity is becoming more and more suspicious [redacted]
Complaint: [redacted] I am rejecting this response because:Austin Energy just copied and pasted their last responseIf they can't even spell my name correctly, why should any of the information they provide be viewed as creditable? Their practice of overcharging Austin residents needs to be investigated Regards, [redacted]
Thank you for your recent payment At the time of the disconnection of the services there was not another address provided other than the service address on the referenced account City of Austin Utilities / Austin Energy sent a closing bill to the service address when the account closed City of Austin Utilities / Austin Energy sent two notices, one in January, and the second notice in March When the bill was not paid the account was turned over to a collection agency in order to attempt to collect the debt The account has now been paid and has a zero balance The updated account information has been sent to the collection agencies so that the record can be updated as paid in full We apologize for any inconvenience that this may have caused
Complaint: [redacted] I am rejecting this response because:The amount Austin Utilities claims I owe is $as shown on page their response (attached) as billed on 9/16/ As shown on page of this attachment, my bank statement shows that amount was paid on 9/27/ Regards, [redacted] ***
Austin Energy reviewed the calls and log notes regarding the utility account and there was not any request to disconnect services with the utility company until May We do understand that you were evicted from the property; however, no one notified Austin Energy to disconnect the utility services Please refer to your previous property management to see if they are willing to work something out with you
This is a weatherization customer whose home had repairs that needed to be made outside the scope of the program The customer claims that the damage is from the contractor performing the weatherization work The contractor claims that they repaired the damage they did and what is left was already present Since Austin Energy Weatherization program does not have photos to support either of the claims we referred the customer to one of our home repair coalition partners Austin Energy arranged for American Youthworks to repair the damage They met with the customer, assessed the damage, and then did not return to do the repairs Austin Energy tried several times to get American Youthworks out there, but was not successful Austin Energy is planning to have another agency repair the home as quickly as possible The weatherization program coordinators have been in contact with the customer’s daughter to give her updates on the process For any additional questions please feel free to contact [redacted] Energy Efficiency Services Manager, Energy Efficiency Services with Austin Energy directly at [redacted]
Resolution: Your deposit was mailed on February 23, for the amount $ According to the Austin City Comptroller the check was issued on February 23, and is still outstanding (not cashed) as of 03/31/ We are only able to cancel and re-issue the check 60-days from the original issued date We will be able to cancel and re-issue the deposit refund check on April 23, The forwarding address provided on file is [redacted] *** If the check has not cleared Austin City Comptroller by April 23, we will issue another check and send it to the forwarding address provided on the utility account We apologize for any inconvenience that this may have caused Thank you again for contacting the City of Austin We appreciate our customers taking the time to bring their concerns to our attention If you have any additional questions or concerns please contact Ms [redacted] at (512) or by email [redacted] and I be happy to discuss your concerns at your convenienceIf you have additional questions, you may also contact our Customer Care Contact Center between the hours of 7:AM to 9:PM Monday through Friday, and from 9:AM to 1:PM on Saturday Sincerely, [redacted] Customer Service Supervisor Austin Energy City of Austin Customer Care Phone: (512) 494-Outside Austin call -toll-free: (888) 340-TDD: (512) 505- Email: [email protected] Online Customer Care Website: https://www.coautilities.com Tell us why here