Bradley's Water Systems

Initial Business Response / [redacted] (1000, 5, 2016/05/09) */ Contact Name and Title: Katt G [redacted] Contact Phone: [redacted] Contact Email: [redacted] First this system was purchased, installed and commissioned from Lorn B [redacted] on Nov the previous owner of Bradley's Water SystemsTherefore all the problems in the complaint had happened BEFORE Gordon bought the businessAlso Gordon bought the contents of the business under a different company name, Gordon did not take responsibility for any warranty on sales done before he bought the business March we received a phone call from [redacted] stating that his water system was not workingGordon went as a service call and discovered there were some issues with the system and quoted [redacted] for the work that was to be doneIt took [redacted] over weeks to clear up the billWe had told him that we would try to fix the problemWe did a second service call on April 4th 2016, when we quoted [redacted] we gave him massive discounts so that he didn't incur costly charges and still haven't been paidThe manufacturers warranty was done as of Nov This system was sold to [redacted] from another company owner we didn't install or commission the system therefore we tried our best to resolve the problem to best of our ability [redacted] was very difficult to deal with and seemed we couldn't please him after being very attentive to his needs Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/05/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] I have a bill of sale showing purchase date of the water system May ad a one year manufactures warrantyI spoke directly to the manufacturer of the membrane and he assured me that no matter who owns the business they can provide warranty work if they are an approved distributorBradleys still remains an approved distributorTo date I have not received a job quote proving they were gong to give me a bill to redo the work that Gordon did two weeks before t had to be redone againbasically I never expected nor was told that the work he did, and then failed weeks later, would be a bill I was responsible for [redacted]

Initial Business Response /* (1000, 5, 2016/05/09) */
Contact Name and Title: Katt G***
Contact Phone: ***
Contact Email: ***
First this system was purchased, installed and commissioned from Lorn B*** on Nov the previous owner of
Bradley's Water SystemsTherefore all the problems in the complaint had happened BEFORE Gordon bought the businessAlso Gordon bought the contents of the business under a different company name, Gordon did not take responsibility for any warranty on sales done before he bought the business
March we received a phone call from *** stating that his water system was not workingGordon went as a service call and discovered there were some issues with the system and quoted *** for the work that was to be doneIt took *** over weeks to clear up the billWe had told him that we would try to fix the problemWe did a second service call on April 4th 2016, when we quoted *** we gave him massive discounts so that he didn't incur costly charges and still haven't been paidThe manufacturers warranty was done as of Nov
This system was sold to *** from another company owner we didn't install or commission the system therefore we tried our best to resolve the problem to best of our ability*** was very difficult to deal with and seemed we couldn't please him after being very attentive to his needs
Initial Consumer Rebuttal /* (3000, 8, 2016/05/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** I have a bill of sale showing purchase date of the water system May ad a one year manufactures warrantyI spoke directly to the manufacturer of the membrane and he assured me that no matter who owns the business they can provide warranty work if they are an approved distributorBradleys still remains an approved distributorTo date I have not received a job quote proving they were gong to give me a bill to redo the work that Gordon did two weeks before t had to be redone againbasically I never expected nor was told that the work he did, and then failed weeks later, would be a bill I was responsible for*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***