Ms, [redacted]'s father who owned a glass company for many years came in and inspected the vehicle yesterday 10-6-2016... After taking a look he agreed that the damage was fresh and had to have been done while the car was in his daughters possession...He then paid the bill and thanked us. I'm...
sorry that Ms. [redacted] felt as though she was bullied...My employees were just trying to protect our interest.. They offered several options for payment and tried to be courteous in the midst of an unpleasant situation. If there is anything else I need to discuss or consider in this case I'm happy to. Regards, Nick WetzelVP Wetzel Auto
Wetzel Ford has offered to issue the customer with a 6 month, comprehensive warranty, that would extend his manufacture warranty to the term to 3 years from the 3/8/17 purchase date. This warranty would be issued as a comprehensive service contract and could be used anywhere in the...
United States and Canada. This service contract is the equivalent of a manufactures new vehicle warranty and would actually be in excess of what he would have gotten if he had purchased the vehicle with 1 mile. We are currently waiting for the customers to respond to our resolution, so that we can resolve this complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Ms, [redacted]'s father who owned a glass company for many years came in and inspected the vehicle yesterday 10-6-2016... After taking a look he agreed that the damage was fresh and had to have been done while the car was in his daughters possession...He then paid the bill and thanked us. I'm...
sorry that Ms. [redacted] felt as though she was bullied...My employees were just trying to protect our interest.. They offered several options for payment and tried to be courteous in the midst of an unpleasant situation. If there is anything else I need to discuss or consider in this case I'm happy to. Regards, Nick WetzelVP Wetzel Auto
Wetzel Ford has offered to issue the customer with a 6 month, comprehensive warranty, that would extend his manufacture warranty to the term to 3 years from the 3/8/17 purchase date. This warranty would be issued as a comprehensive service contract and could be used anywhere in the...
United States and Canada. This service contract is the equivalent of a manufactures new vehicle warranty and would actually be in excess of what he would have gotten if he had purchased the vehicle with 1 mile. We are currently waiting for the customers to respond to our resolution, so that we can resolve this complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]