Initial Business Response /* (1000, 8, 2016/02/01) */
Thank you for taking the time to communicate with Brads Auto Body regarding the concerns that were reported to your agency. We take all feedback seriously and have taken the time to investigate the concerns.
The vehicle in question was towed to...
our shop on 7/6/15. An experienced estimator looked at the vehicle and took numerous photos to document and determine the initial accident related repairs needed. In this case, a wheel had fallen off the vehicle while driving, causing a good amount of body and mechanical damage. The photos document that, when we received the vehicle, the spare tire holder had been taken apart and was in the back storage area of the vehicle with no spare tire and that the Mercedes logos were attached to the front hood and rear of the vehicle. He signed a Tear Down Authorization form giving us permission to disassemble the accident related parts of the vehicle. This is a critical part of the repair process to determine the internal, primarily mechanical, repairs/parts needed. Additional damage was found, during tear down, to the suspension, brake assembly, control arm and axle. The damage did increase the estimated cost of the repairs. The estimator then wrote a supplement to the estimate to add the additional repair and parts needed. However, we did not perform any repairs to the vehicle and the vehicle was towed from our shop.
We were first notified by him that there was a concern regarding a spare tire and vehicle logo about six months later, on or around 1/15/16. We have no knowledge regarding the spare tire or logo, but in an effort to resolve the situation, we looked in our storage yard and found a tire that may have worked on his vehicle as a spare. His behavior during this interaction was angry, loud and augmentative. He refused the tire. Unfortunately, his behavior was so severe we were forced to call the police. He was yelling at other customers and our staff and refused to leave. The police arrived and tried to talk to him but he was uncooperative and displaying the same behavior with the police officer. The Officer had to call in back up. Two additional Officers arrived and informed him that he needed to leave or he would be arrested and if he came back on the property, it would be considered trespassing.
Initial Consumer Rebuttal /* (3000, 10, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No one from Brad's Auto called the police. I called 911 myself because I felt threaten of the way I was being treated. The 911 dispatcher sent a police officer per my request. I have proof of placing two (2) calls to 911 from that location. Also, they did not offer a replacement for my spare wheel. Someone placed a wheel on the sidewalk in front of the shop after the police arrived and discussed the situation with them. I told the office that I would not pickup the wheel from the sidewalk because it did not belong to me.
Initial Business Response /* (1000, 8, 2016/02/01) */
Thank you for taking the time to communicate with Brads Auto Body regarding the concerns that were reported to your agency. We take all feedback seriously and have taken the time to investigate the concerns.
The vehicle in question was towed to...
our shop on 7/6/15. An experienced estimator looked at the vehicle and took numerous photos to document and determine the initial accident related repairs needed. In this case, a wheel had fallen off the vehicle while driving, causing a good amount of body and mechanical damage. The photos document that, when we received the vehicle, the spare tire holder had been taken apart and was in the back storage area of the vehicle with no spare tire and that the Mercedes logos were attached to the front hood and rear of the vehicle. He signed a Tear Down Authorization form giving us permission to disassemble the accident related parts of the vehicle. This is a critical part of the repair process to determine the internal, primarily mechanical, repairs/parts needed. Additional damage was found, during tear down, to the suspension, brake assembly, control arm and axle. The damage did increase the estimated cost of the repairs. The estimator then wrote a supplement to the estimate to add the additional repair and parts needed. However, we did not perform any repairs to the vehicle and the vehicle was towed from our shop.
We were first notified by him that there was a concern regarding a spare tire and vehicle logo about six months later, on or around 1/15/16. We have no knowledge regarding the spare tire or logo, but in an effort to resolve the situation, we looked in our storage yard and found a tire that may have worked on his vehicle as a spare. His behavior during this interaction was angry, loud and augmentative. He refused the tire. Unfortunately, his behavior was so severe we were forced to call the police. He was yelling at other customers and our staff and refused to leave. The police arrived and tried to talk to him but he was uncooperative and displaying the same behavior with the police officer. The Officer had to call in back up. Two additional Officers arrived and informed him that he needed to leave or he would be arrested and if he came back on the property, it would be considered trespassing.
Initial Consumer Rebuttal /* (3000, 10, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No one from Brad's Auto called the police. I called 911 myself because I felt threaten of the way I was being treated. The 911 dispatcher sent a police officer per my request. I have proof of placing two (2) calls to 911 from that location. Also, they did not offer a replacement for my spare wheel. Someone placed a wheel on the sidewalk in front of the shop after the police arrived and discussed the situation with them. I told the office that I would not pickup the wheel from the sidewalk because it did not belong to me.