[redacted] brought his Focus in for an oil leak and a coolant leak repair. After inspecting the vehicle, [redacted] was told what was leaking and in addition, the timing belt was very cracked and needed replacing. [redacted] told Brad to go ahead with the repairs, and did not ask for a cost. The repairs were...
performed and the [redacted] were called and left a voice message on the recording telling them so. [redacted] arrived to get the car, reviewed the charges of repair with Brad, got the keys, paid for the repairs with a card, and left. On 12-08-16, Brad received a letter from the Revdex.com with a complaint. Brad did not hear from the [redacted] prior to that letter about their now obvious concerns, and was not given a chance to satisfy the [redacted].There has since been contact with the [redacted] on the phone. [redacted] maintains that Brad should have given an estimate prior to repair, even though [redacted] clearly told Brad to do the repairs.I, Brad, performed the repairs as requested by [redacted], and believe that I should get paid for agreed upon repairs.
I am rejecting this response because:I did send an e-mail to Brads Auto (address on web site) the same day I filed a complaint with Revdex.com. No response from him until December 6th. He called [redacted]s cell and said he doesn't think there was anything wrong on how everything was handled with the situation.. He called me ([redacted]) yesterday afternoon & said that neither of us are cooperating & only time he gives the estimated cost of repairs in advance is if the customer asks & if they don't ask he assumes (actual word) the cost doesn't matter. Were not trying to get a free ride here but want it to be fair and only pay for what was actually talked about which is max $778.00. [redacted] takes ownership for not asking him how much but thought he would call with amount before starting job!
[redacted] brought his Focus in for an oil leak and a coolant leak repair. After inspecting the vehicle, [redacted] was told what was leaking and in addition, the timing belt was very cracked and needed replacing. [redacted] told Brad to go ahead with the repairs, and did not ask for a cost. The repairs were...
performed and the [redacted] were called and left a voice message on the recording telling them so. [redacted] arrived to get the car, reviewed the charges of repair with Brad, got the keys, paid for the repairs with a card, and left. On 12-08-16, Brad received a letter from the Revdex.com with a complaint. Brad did not hear from the [redacted] prior to that letter about their now obvious concerns, and was not given a chance to satisfy the [redacted].There has since been contact with the [redacted] on the phone. [redacted] maintains that Brad should have given an estimate prior to repair, even though [redacted] clearly told Brad to do the repairs.I, Brad, performed the repairs as requested by [redacted], and believe that I should get paid for agreed upon repairs.
I am rejecting this response because:I did send an e-mail to Brads Auto (address on web site) the same day I filed a complaint with Revdex.com. No response from him until December 6th. He called [redacted]s cell and said he doesn't think there was anything wrong on how everything was handled with the situation.. He called me ([redacted]) yesterday afternoon & said that neither of us are cooperating & only time he gives the estimated cost of repairs in advance is if the customer asks & if they don't ask he assumes (actual word) the cost doesn't matter. Were not trying to get a free ride here but want it to be fair and only pay for what was actually talked about which is max $778.00. [redacted] takes ownership for not asking him how much but thought he would call with amount before starting job!