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Brad's Budget Automotive

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Brad's Budget Automotive Reviews (4)

Her rejection isn't true. Our rates did go up we however did the work for her at our old rate. We did tell her, her car had more oil leaks since we originally checked it out. That is why an estimate is only valid for 30 days, and only doing the bare minimum which her estimate was for would not fix the problems she was having. I am truly sorry she is unhappy. We went above and beyond in my opinion short of a refund as I don't believe she is entitled to one. I didn't make money on this job trying to do more and make her happy. When her car left the last time we had fixed the door that we didn't break free of charge, it did not leak oil where we had fixed it. I'm sure it leaked in other areas as we told her it would since she chose to not fix all the problems with her car. I don't feel we are responsible for fixing other leaks that we told her about. That she declined to have fixed because she didn't have the money. I feel as though this is a scam. The car was fixed and didn't leak when it left. I haven't heard anything from her about a complaint of any kind until I got a letter from the Revdex.com. We did move our location however our phone number did not change.
Thank you [redacted]

Complaint: [redacted]I am rejecting this response because: Brad said he could fix the leak for $320. He did not do that. He actually caused it to leak much worse. He only fixed it to leak as much as it did in the beginning. So the only thing he fixed was the work he did to cause it to leak worse. It has never stopped leaking. I was never told he could fix "some" of the leaks. I am being completely honest and as a business owner I would think that instead of trying to make customers look bad you would accept that you messed up and do the right thing. 
Sincerely,[redacted]

* Ms. [redacted] came in for an estimate for a small oil leak- quote given for 320.00*estimates are good for 30 days* 90 days later came in to fix car *hourly rate had went up since quote* more was now wrong with the car after 90 days*quote was given to fix all problems 800.00*customer wanted us to...

fix all problems for original estimate*customer was told that we would honor 90 day old quote to only fix original estimated problems*customer was told it would NOT fix all the oil leaks*customer was told at least 6 times her car would still have problems and leaks if all problems were not fixed*customer was adamant to only do the original estimate* we did as the customer wished *we even did a couple other things at no charge*car did not leak where we fixed it when we sent it home*2 times customer called next day saying it was leaking*we fixed the leak on the 3rd time, faulty oil plug*customer said her door key didn't work now*we never had to do anything with the door locks or keys*went to bear creek lock to check what was wrong*we were told the key did not go to that door neither of them*there was a verbal altercation over the door key*she left angry saying I was a lyer* the car did NOT leak where we fixed it when it left * I feel we went above and beyond even loosing money to make an imposable customer happy. I do not feel any refund should be given.

Complaint: [redacted]Most of their reply is far from accurate. I did not go in 90 days after quote. I called and told Brad I had finally saved enouI am rejecting this response because: they are not being honest. I didn't go in 90 days after quote, I called. I told Brad I had finally saved enough to bring the car in. He acknowledged that he remembered me, the car and the problems. He said nothing about price increases or that the estimate had expired. He only said bring it in early Mon morning and I should be done sometime Wed. I didn't hear another word from them until around 2 or 3 o'clock Wed. That's when they raised the quote to $800. It was his wife or girlfriend that called and when I asked why it was now so much more she said then they had increased their prices plus my car had other problems. I asked what other problems and she said electrical/ wiring stuff. She was somewhat vague but it didn't matter because I told her all I had was the $320. I never asked or expected them to do anything but fix the oil leak. In their reply bullet 8 it says we would honor 90 day old quote! That's all I wanted. I was never told the 320.00 would not fix ALL the leaks, EVER! I went there to get that fixed. Why would I waste time or money to only  fix some of the leaks! I was adamant to stick to original agreement, fix oil leak for $320! They never mentioned to me any " other" things they didn't no cost. The car leaked much worse each time they returned it. They never fixed the leak. I never said "door key doesn't work, I tried explaining this to the wife/girlfriend the day I became angry. I told Brad that they had done something to the passenger side door because the door wouldn't open from the inside or out. He said they'd fix it and it does open now but they broke the lock. This is not my biggest concern. They should fix it but I just want to have the leak fixed so there is no more leaking, smoking or stinking. I am not a impossible customer. Even though all the problems from this ordeal, I remained calm, patient, we talked and laughed. It was only after the third time, broken lock, car not fixed and the girlfriend going off about a key and more money when it all went to crap. This whole ordeal was wrong and they need to make it right. [redacted]
 
 
 
Sincerely,[redacted]

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Address: 5276 College Corner Pike, Talent, Oregon, United States, 45056

Phone:

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Web:

flexelectricsystems.ca

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