Mrs [redacted] was contacted multiple times by various dealership employees immediately after it came to our attention she was unsatisfied with her purchase. 30 days after the purchase she spoke to Mr [redacted] the General Manager. At that time we were unable to unwind the transaction. If Mrs [redacted]...
was deceived, it was not intentional. I have included a copy of the vehicle invoice and the profit sheet from the dealership. The vehicle was purchased for less than invoice on the Costco Program. The dealership is not willing to refund 3717 dollars as we have found we operated in good faith and made multiple attempts to abate Mrs [redacted]s concerns.
Subject: Re: Revdex.com [redacted] thank you so much for your response and sending this again. It is very much appreciated. The dealership did not "operate in good faith". They were obviously being deceptive and it appeared behaving this way is a regular course of business. It is dealerships like this that give car salesman such bad names. This response implies that had this been addressed within 30 days, my request would have been met. I did talk to several employees throughout the first 30 days and none of them where willing to address my concerns unless I physically came into the office This was an unreasonable expectation, given what was happening in my life, during this time. I repeatedly asked to address this via email, telephone or text; all these attempts were refused. If they were willing to rectify within 30 days, I don't understand why they won't rectify now. When I did finally come into the office, it was so obvious I was a burden, to them. The manager kept checking his phone. Telling me that I was wasting his time. This does not equate to good customer service. I am not "unhappy" with my purchase. I love my car. I am unhappy with the salesman being deceitful in the negotiation process. He promised one thing and there was something complete different in the contract. Finally, the dealership implies that they did everything in their power to abate my concerns. They never made one offer to try to make this right. All they did was say " will you except anything less than...". No offers were made. No olive branches were extended, which further solidified my opinion that they have been deceitful (like this) in the past.
Mrs [redacted] was contacted multiple times by various dealership employees immediately after it came to our attention she was unsatisfied with her purchase. 30 days after the purchase she spoke to Mr [redacted] the General Manager. At that time we were unable to unwind the transaction. If Mrs [redacted]...
was deceived, it was not intentional. I have included a copy of the vehicle invoice and the profit sheet from the dealership. The vehicle was purchased for less than invoice on the Costco Program. The dealership is not willing to refund 3717 dollars as we have found we operated in good faith and made multiple attempts to abate Mrs [redacted]s concerns.
Subject: Re: Revdex.com [redacted] thank you so much for your response and sending this again. It is very much appreciated. The dealership did not "operate in good faith". They were obviously being deceptive and it appeared behaving this way is a regular course of business. It is dealerships like this that give car salesman such bad names. This response implies that had this been addressed within 30 days, my request would have been met. I did talk to several employees throughout the first 30 days and none of them where willing to address my concerns unless I physically came into the office This was an unreasonable expectation, given what was happening in my life, during this time. I repeatedly asked to address this via email, telephone or text; all these attempts were refused. If they were willing to rectify within 30 days, I don't understand why they won't rectify now. When I did finally come into the office, it was so obvious I was a burden, to them. The manager kept checking his phone. Telling me that I was wasting his time. This does not equate to good customer service. I am not "unhappy" with my purchase. I love my car. I am unhappy with the salesman being deceitful in the negotiation process. He promised one thing and there was something complete different in the contract. Finally, the dealership implies that they did everything in their power to abate my concerns. They never made one offer to try to make this right. All they did was say " will you except anything less than...". No offers were made. No olive branches were extended, which further solidified my opinion that they have been deceitful (like this) in the past.