Brady's Bend Underground Storage

[redacted] has had most recently an outstanding balance for over 180 days and had not responded to 6 logged calls and 4 consecutive letters that were sent via certified mail.  Yesterday [redacted] called Brady’s Bend Corporation for the first time and talked to the staff.  After a lengthy...

conversation, they stopped talking to him after he began yelling on the phone at them.  No person should have to endure this behavior and our protocol is not to continue conversations where a customer begins to become verbally abusive.  He had sent a partial payment received Oct 23rd, which our letter clearly stated we would not accept.  He sent another check that arrived yesterday Oct 30th for a partial payment that we also did not accept.  With no communication since February 1st, and only one payment on his storage since that point, we were unaware of his intentions to pay in multiple checks for the full amount.  When I personally talked to [redacted] on his final call yesterday at 4:09 pm, he did not have a credit card to make payment and would not issue another check until he received his prior checks back in the mail.  He offered to write another check if we were willing to accept responsibility for the potential that his checks were forged and cashed while returning in the mail, but we declined.  Brady’s Bend told [redacted], that we would wait until Nov. 10th to receive full payment on his storage or we would be forced to proceed with repossession. [redacted] has a had a very lengthy history over the past 10 years with Brady’s Bend of non-payment or partial payment going back to an outstanding balance of over $1056 on his unit.  He has been through the repossession process 4 times now due to non-payment.  He has only been current on his bill only 4 months out of those 10 years.  Brady’s Bend has absolutely no want to repossess a unit, but is sometimes forced to do so for non-payment, it is our method of last resort which we rarely use, and would prefer to never use.  As long as payment in full is received by Nov 10th, we will not proceed with repossession.   After careful review and thought over this situation, we think it would be best for both parties if [redacted] pays off his owed balance and removes his unit from storage here.  This is clearly something that is not working for either party.  If [redacted] would like to schedule an appointment for removal he can email me at [redacted] and we would be happy to place the unit outside for him to pick up at his convenience.

Sent: Thursday, August 17, 2017 1:20 PM Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]   To who it may concern:   Sierra Title Company of Hidalgo County, Inc. is an escrow agent. An escrow agent is defined as the following:   Trusted...

third-party which holds an asset or document on behalf of a first-party for delivery to a second-party or beneficiary within a specified timeframe or upon the occurrence of a condition or event specified in the escrow agreement. and/or   escrow agent. n. a person or entity holding documents and funds in a transfer of real property, acting for both parties pursuant to instructions. Typically the agent is a person (commonly an attorney), escrow company or title company, depending on local practice.   We are not disputing that the money is being held in escrow as per the contract. However both parties are making demand of the earnest money. As a 3rd disinterested party, we recognize the earnest money is in dispute and refer the client to the following in the earnest money contract that was entered. As you can see by the provisions provided in the earnest money contract, there are procedures in place that we have to follow.  Please contact us with any further questions or concerns.   Regards,   MW   Matthew T. W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The above statement was written by the Revdex.com.  I reject what the company stated as a reply to my complaint.  As I am trying to follow the Revdex.com's procedure, I kept that here.  But please note, we have reached an agreement.  It is my intention to follow all procedures,  (Revdex.com and BBUS) and to close this matter. Here is my summary of where things stand and all I intended to write:While I don’t agree with some of the claims made by Brady’s Bend Underground Storage, I am happy to report that we have come to a resolution that works well for all involved.  After several friendly phone conversations with Dan, we have agreed to the following:-          I will make a payment bringing my balance to $0 by 11/10/17.-          They will not proceed any further with the reposition of the jet ski.-          As long as I keep current on payments, they will keep my jet ski in storage, protecting it from freezing temperatures which would cause great damage to the jet ski, till at least April.  At that time we will review our arrangement.
Regards,
[redacted]