We have received Mr***'s concern regarding his Fusion Mr [redacted] purchased the Ford Fusion on 10/10/ More than a month later, on 11/11/2015, Mr [redacted] contacted his Sales Consultant, [redacted] Christian, to inform him of an issue he was having with a leak from the gas tank[redacted] went to the [redacted] , [redacted] , to see how we will be assisting Mr*** [redacted] informed Mr [redacted] that we need to have the Fusion in our shop to properly diagnose the concern We can't jump to conclusions of what could be wrong without seeing the car.On 11/20/2015, [redacted] communicated to Mr [redacted] that we would even provide him with a free loaner vehicle while the Fusion was being repaired...a day after he initiated a complaint with the Revdex.com on 11/19/ On 11/20/2015, Mr [redacted] emailed [redacted] and said "I just need to find when I can bring it down".The reason we must have the vehicle in our shop and inspect it is so that we can verify that there is a leak Also, since it was over a month before it was noticed, we feel we have the right to make sure there are no signs of damage [redacted] called Mr [redacted] today and left voice messages for him to return his calls Again, we just need the Fusion to be brought to our shop so we can diagnose and repair the issue The only cost to Mr [redacted] would be if there was obvious damage present to the tank We are not suggesting that, we just need to make sure before we commit to repairs.Mr [redacted] can contact [redacted] (###-###-####) or [redacted] (###-###-####) to make arrangements.Thank you [redacted] Braeger Ford
We have received Mr***'s concern regarding his Fusion Mr [redacted] purchased the Ford Fusion on 10/10/ More than a month later, on 11/11/2015, Mr [redacted] contacted his Sales Consultant, [redacted] Christian, to inform him of an issue he was having with a leak from the gas tank[redacted] went to the [redacted] , [redacted] , to see how we will be assisting Mr*** [redacted] informed Mr [redacted] that we need to have the Fusion in our shop to properly diagnose the concern We can't jump to conclusions of what could be wrong without seeing the car.On 11/20/2015, [redacted] communicated to Mr [redacted] that we would even provide him with a free loaner vehicle while the Fusion was being repaired...a day after he initiated a complaint with the Revdex.com on 11/19/ On 11/20/2015, Mr [redacted] emailed [redacted] and said "I just need to find when I can bring it down".The reason we must have the vehicle in our shop and inspect it is so that we can verify that there is a leak Also, since it was over a month before it was noticed, we feel we have the right to make sure there are no signs of damage [redacted] called Mr [redacted] today and left voice messages for him to return his calls Again, we just need the Fusion to be brought to our shop so we can diagnose and repair the issue The only cost to Mr [redacted] would be if there was obvious damage present to the tank We are not suggesting that, we just need to make sure before we commit to repairs.Mr [redacted] can contact [redacted] (###-###-####) or [redacted] (###-###-####) to make arrangements.Thank you [redacted] Braeger Ford