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Bragdon Auto Towing & Storage

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Review: On December 17th my truck broke down on the way to work. I was close to Bragdon's, so I managed to drive it there. I was told I would receive a call later in the day. I received a call at 3:25 and I was told the truck needed new radius arms on both sides. The right side was broken and left side was very rusty. I was informed I should change both radius arms. I then asked how much the repair would cost and the mechanic said right around $400. I was told it would be ready by December 24th. I stopped there on December 24th after work and was told they were unable to work on the truck that day and it would be done on Friday, December 26th. I again asked him if it was going to be right around $400 and the mechanic said yes. On the afternoon of Friday, December 26th, I received a message on my phone that my truck was ready. I was on the way to Vermont and did not have cell phone service when he called, so I waited until the next morning to call him back. When I called on Saturday morning, December 27th, I was told yes your truck is ready, but it going to cost more money. I asked him the total amount and he said $730. Well I was very upset when I heard that and said I was repeatedly quoted around $400. He offered to accept payments for the repair, but I think this is completely unfair. He should have stopped what he was doing and called me when he realized the job was going to cost much more (almost double) than he originally quoted.Desired Settlement: I would like to pay amount of the original estimate, which is in the $400 range.

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Description: Towing - Automotive

Address: 310 Route 163, Montville, Connecticut, United States, 06353

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