Bragg Dental Care

December 11, Dear Representative, Thank you for your message regarding a complaint submitted to you on 10/17/by [redacted] ID [redacted] I would like to take this opportunity to respond to the complaintOn the afternoon of October 16, 2014, *** [redacted] presented to our office for dental treatment [redacted] has a signed treatment plan regarding the costs of treatment [redacted] was aware of the fee estimate, wanted treatment, but had exhausted his [redacted] limitI offered to [redacted] , the option of increasing his [redacted] limit so that he may continue treatment [redacted] agreed and stood at my desk while I made the inquiry on his behalfI explained to [redacted] that the inquiry was declined and he explained that he will not be able to continue with treatment because our fees are too high, and he has no moneyDuring our conversation, my coworker, Saba, who speaks the same language as [redacted] , re-explained the treatment and payment options in [redacted] [redacted] told her that we are too expensive and left the office with no further action.When I received your letter, I immediately called [redacted] to apologize for any miscommunication, and if I can be of any further assistance to him [redacted] has not responded to my callsWe here, at Bragg Dental Care, strive to provide the best in customer service and dental healthI sincerely apologize if there was any misunderstanding with our patient, [redacted] Under no circumstances would I ever make a credit inquiry in anyone's behalf without that person's specific permission and presenceIf there are any further questions or concerns, please call meSincerely,Jennifer S Office Manager,

December 11, 2014
Dear Representative,
Thank you for your message regarding a complaint submitted to you on 10/17/2014 by [redacted]. ID [redacted].
I would like to take this opportunity to respond to the complaint.
On the afternoon of October 16, 2014, [redacted]...

[redacted] presented to our office for dental treatment. [redacted] has a signed treatment plan regarding the costs of treatment. [redacted] was aware of the fee estimate, wanted treatment, but had exhausted his [redacted] limit. I offered to [redacted], the option of increasing his [redacted] limit so that he may continue treatment. [redacted] agreed and stood at my desk while I made the inquiry on his behalf. I explained to [redacted] that the inquiry was declined and he explained that he will not be able to continue with treatment because our fees are too high, and he has no money. During our conversation, my coworker, Saba, who speaks the same language as [redacted], re-explained the treatment and payment options in [redacted] told her that we are too expensive and left the office with no further action.When I received your letter, I immediately called [redacted] to apologize for any miscommunication, and if I can be of any further assistance to him. [redacted] has not responded to my calls.
We here, at Bragg Dental Care, strive to provide the best in customer service and dental health. I sincerely apologize if there was any misunderstanding with our patient, [redacted]. Under no circumstances would I ever make a credit inquiry in anyone's behalf without that person's specific permission and presence.
If there are any further questions or concerns, please call me.
Sincerely,Jennifer S
Office Manager,