Bragg Motel

August 14, Dear [redacted] , I would like to apologize for replying to your notice late; I was out of town last week and once I saw the mail, I gave you a call and left a messageUnfortunately, I was unable to reach you after thatThis letter is in response to case ID [redacted] , in which a customer, [redacted] , made a complaint about losing $in cash and a necklace worth $[redacted] has been a patron of this business for the past nine years, and consistently has caused issues with different girlfriends he brings to the hotel, other customers and employeesOn this incident, he claimed that our cleaning staff stole from his room and that our camera footage was erasedI would like to address each of these complaintsFirstly, our cleaning staff is instructed to clean each room, each day unless otherwise told by a patron [redacted] had made no such requestIt is correct that staff entered his room, it is however, that they stole anythingHe claimed that the money was hidden under a lamp, which seems an odd place to hide moneyOur staff has been working at this establishment for years and is well aware of the integrity of Bragg Motel; in fact, they are all family members of mine, there are no outside employeesWe have come into situation where patrons have left $50,in cash or a diamond ring in their rooms, for which we have always returned or kept safely till the customer comes to retrieve their items, even weeks after their stayThis situation is completely out of line with our standardsAlso, [redacted] is well aware of our policy upon purchasing a roomEach customer is asked to sign a form stating that the property and its owners "will not be responsible for accidents or injury or for loss of money, jewelry or valuables of any kind." If you wish, I can send you a Copy of the agreement he signedSecondly, [redacted] believes we erased our camera footage, which is impossible as the cameras outside the room he was staying in are "dummy" camerasThey do not actually record footage, and as you know, there are no cameras inside rooms themselvesEven if there was footage, it could neither prove nor disprove the complaintsThe next day, when he checked out of the hotel, he stole all the pillows in the room and the towels in the bathroomI would like to stress that [redacted] 's complaints are unfounded and not supported and are merely an attempt to smear this businessWe have dealt with his issues in the past, including unpaid bills, for which his mother had to come to payThis is not the first time that he has made a commotionWe do not plan to do further business with [redacted] in the futureAs a small business, we strive to do our best to deliver great customer serviceTo this date, we have never faced any serious issues or complaints such as thisI am willing to address this situation even further if you would like to reach me at ###-###-#### or at [redacted] ***@***.comRegards, Bhupendra P [redacted] Owner

August 14, 2015Dear [redacted] ,I would like to apologize for replying to your notice late; I was out of town last week and once I saw the mail, I gave you a call and left a messageUnfortunately, I was unable to reach you after thatThis letter is in response to case ID [redacted] , in which a customer, [redacted] , made a complaint about losing $in cash and a necklace worth $[redacted] has been a patron of this business for the past nine years, and consistently has caused issues with different girlfriends he brings to the hotel, other customers and employeesOn this incident, he claimed that our cleaning staff stole from his room and that our camera footage was erasedI would like to address each of these complaintsFirstly, our cleaning staff is instructed to clean each room, each day unless otherwise told by a patron [redacted] had made no such requestIt is correct that staff entered his room, it is however, that they stole anythingHe claimed that the money was hidden under a lamp, which seems an odd place to hide moneyOur staff has been working at this establishment for years and is well aware of the integrity of Bragg Motel; in fact, they are all family members of mine, there are no outside employeesWe have come into situation where patrons have left $50,in cash or a diamond ring in their rooms, for which we have always returned or kept safely till the customer comes to retrieve their items, even weeks after their stayThis situation is completely out of line with our standardsAlso, [redacted] is well aware of our policy upon purchasing a roomEach customer is asked to sign a form stating that the property and its owners "will not be responsible for accidents or injury or for loss of money, jewelry or valuables of any kind." If you wish, I can send you a Copy of the agreement he signedSecondly, [redacted] believes we erased our camera footage, which is impossible as the cameras outside the room he was staying in are "dummy" camerasThey do not actually record footage, and as you know, there are no cameras inside rooms themselvesEven if there was footage, it could neither prove nor disprove the complaintsThe next day, when he checked out of the hotel, he stole all the pillows in the room and the towels in the bathroom.I would like to stress that [redacted] 's complaints are unfounded and not supported and are merely an attempt to smear this businessWe have dealt with his issues in the past, including unpaid bills, for which his mother had to come to payThis is not the first time that he has made a commotionWe do not plan to do further business with [redacted] in the futureAs a small business, we strive to do our best to deliver great customer serviceTo this date, we have never faced any serious issues or complaints such as thisI am willing to address this situation even further if you would like to reach me at ###-###-#### or at [redacted] ***@***.com.Regards,Bhupendra P***Owner

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Really I have caused problems before but have been permitted to stay after words this is a lie and untrue and as for unpaid bills you have to pay upfront for the nights you want to stay there so what unpaid bills did I have this is just there way of trying to cover this up and make it look like it's someone eles fault and I did ask them not to go in to my room because I had a black powder rifle in that room and the police even tryed to look at the security tape but it was deleted there words to me and my girlfriend
Regards,
*** ***

This letter is in response to complaint number ***I would like to address *** ***'s claimsFirstly, he states that we entered his room without permissionHowever, all customers are informed when they pay at the front desk that rooms will be cleaned each day, regardless of the length of stay, except when otherwise told on a day to day basisThis is to ensure that patrons do not leave a room in a poor state after several daysWe acknowledge that staff had entered the room as part of daily cleaning on Sunday, as they had on SaturdayThe customer did not make any request that his room not be cleaned on either dayHe did however tell staff to be careful to not move his gun on Saturday; instructions the staff followedMoreover, the hotel takes no responsibility for lost goods, as noted explicitly in the purchase contractI have attached *** ***'s signed document stating that he understands and agrees with these termsAdditionally, the patron currently has no proof that his possessions were even in the hotel roomFurthermore, we recognize that there was no recordingUnfortunately, our camera system in this corridor of the property is not working currentlyNonetheless, the customer's statements that the recording was deleted are completely falseThere was no recording to be deletedI understand how this may make *** *** frustrated, yet the property is not required to record the entrance of each roomAdditionally, there is no cameras inside the rooms, so if the customer's belongings were stolen, there would be no proof of confirming thatI recommend that *** *** speak to the officer that came to the hotel following this incidentI have spoken to him at length and he is aware of the details of this situationFor further questions, please contact meat ***Sincerely,
Bhupendra P

This letter is in response to complaint number ***I would like to address *** ***'s claimsFirstly, he states that we entered his room without permissionHowever, all customers are informed when they pay at the front desk that rooms will be cleaned each day, regardless of the length of stay, except when otherwise told on a day to day basisThis is to ensure that patrons do not leave a room in a poor state after several daysWe acknowledge that staff had entered the room as part of daily cleaning on Sunday, as they had on SaturdayThe customer did not make any request that his room not be cleaned on either dayHe did however tell staff to be careful to not move his gun on Saturday; instructions the staff followedMoreover, the hotel takes no responsibility for lost goods, as noted explicitly in the purchase contractI have attached *** ***'s signed document stating that he understands and agrees with these termsAdditionally, the patron currently has no proof that his possessions were even in the hotel roomFurthermore, we recognize that there was no recordingUnfortunately, our camera system in this corridor of the property is not working currentlyNonetheless, the customer's statements that the recording was deleted are completely falseThere was no recording to be deletedI understand how this may make *** *** frustrated, yet the property is not required to record the entrance of each roomAdditionally, there is no cameras inside the rooms, so if the customer's belongings were stolen, there would be no proof of confirming thatI recommend that *** *** speak to the officer that came to the hotel following this incidentI have spoken to him at length and he is aware of the details of this situationFor further questions, please contact meat ***.Sincerely,Bhupendra P

August 14, 2015
Dear [redacted],
I would like to apologize for replying to your notice late; I was out of town last week and once I saw the mail, I gave you a call and left a message. Unfortunately, I was unable to reach you after that. This letter is in response to case ID...

[redacted], in which a customer, [redacted], made a complaint about losing $140 in cash and a necklace worth $70.[redacted] has been a patron of this business for the past nine years, and consistently has caused issues with different girlfriends he brings to the hotel, other customers and employees. On this incident, he claimed that our cleaning staff stole from his room and that our camera footage was erased. I would like to address each of these complaints. Firstly, our cleaning staff is instructed to clean each room, each day unless otherwise told by a patron. [redacted] had made no such request. It is correct that staff entered his room, it is however, false that they stole anything. He claimed that the money was hidden under a lamp, which seems an odd place to hide money. Our staff has been working at this establishment for years and is well aware of the integrity of Bragg Motel; in fact, they are all family members of mine, there are no outside employees. We have come into situation where patrons have left $50,000 in cash or a diamond ring in their rooms, for which we have always returned or kept safely till the customer comes to retrieve their items, even weeks after their stay. This situation is completely out of line with our standards. Also, [redacted] is well aware of our policy upon purchasing a room. Each customer is asked to sign a form stating that the property and its owners "will not be responsible for accidents or injury or for loss of money, jewelry or valuables of any kind." If you wish, I can send you a Copy of the agreement he signed. Secondly, [redacted] believes we erased our camera footage, which is impossible as the cameras outside the room he was staying in are "dummy" cameras. They do not actually record footage, and as you know, there are no cameras inside rooms themselves. Even if there was footage, it could neither prove nor disprove the complaints. The next day, when he checked out of the hotel, he stole all the pillows in the room and the towels in the bathroom.
I would like to stress that [redacted]'s complaints are unfounded and not supported and are merely an attempt to smear this business. We have dealt with his issues in the past, including unpaid bills, for which his mother had to come to pay. This is not the first time that he has made a commotion. We do not plan to do further business with [redacted] in the future. As a small business, we strive to do our best to deliver great customer service. To this date, we have never faced any serious issues or complaints such as this. I am willing to address this situation even further if you would like to reach me at ###-###-#### or at [redacted]@[redacted].com.
Regards,
Bhupendra P[redacted]
Owner

August 14, 2015Dear [redacted],I would like to apologize for replying to your notice late; I was out of town last week and once I saw the mail, I gave you a call and left a message. Unfortunately, I was unable to reach you after that. This letter is in response to case ID [redacted], in which a...

customer, [redacted], made a complaint about losing $140 in cash and a necklace worth $70.[redacted] has been a patron of this business for the past nine years, and consistently has caused issues with different girlfriends he brings to the hotel, other customers and employees. On this incident, he claimed that our cleaning staff stole from his room and that our camera footage was erased. I would like to address each of these complaints. Firstly, our cleaning staff is instructed to clean each room, each day unless otherwise told by a patron. [redacted] had made no such request. It is correct that staff entered his room, it is however, false that they stole anything. He claimed that the money was hidden under a lamp, which seems an odd place to hide money. Our staff has been working at this establishment for years and is well aware of the integrity of Bragg Motel; in fact, they are all family members of mine, there are no outside employees. We have come into situation where patrons have left $50,000 in cash or a diamond ring in their rooms, for which we have always returned or kept safely till the customer comes to retrieve their items, even weeks after their stay. This situation is completely out of line with our standards. Also, [redacted] is well aware of our policy upon purchasing a room. Each customer is asked to sign a form stating that the property and its owners "will not be responsible for accidents or injury or for loss of money, jewelry or valuables of any kind." If you wish, I can send you a Copy of the agreement he signed. Secondly, [redacted] believes we erased our camera footage, which is impossible as the cameras outside the room he was staying in are "dummy" cameras. They do not actually record footage, and as you know, there are no cameras inside rooms themselves. Even if there was footage, it could neither prove nor disprove the complaints. The next day, when he checked out of the hotel, he stole all the pillows in the room and the towels in the bathroom.I would like to stress that [redacted]'s complaints are unfounded and not supported and are merely an attempt to smear this business. We have dealt with his issues in the past, including unpaid bills, for which his mother had to come to pay. This is not the first time that he has made a commotion. We do not plan to do further business with [redacted] in the future. As a small business, we strive to do our best to deliver great customer service. To this date, we have never faced any serious issues or complaints such as this. I am willing to address this situation even further if you would like to reach me at ###-###-#### or at [redacted].com.Regards,Bhupendra P[redacted]Owner