Bragg's Construction LLC

I spoke with [redacted] from the business and he stated that the consumer has a 10kw heat pump in the system and wanted a 15kw heat pump insteadThat change is not covered under the warranty and his company would not be able to assist in the changes that would have to be madeWhen he went to the consumer's home, the heat was up to degrees, and stated that the heat will not come on with the set that high

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I know that *** *** couldn't up grade the system for free we spoke about that, but he never came back out about the heat pump not getting enough current to it His electrician told him it is not enough current coming to the unit to run it properly, but he never would come back and fix the problem I couldn't let my wife and child sit in the cold The morning his electrician came out I had a kerosene heater and two space heaters running, it was degrees out side He knew I had heaters running because I told him before he came and when he got here I called and called but no answers, phone straight to voice mail I was tired of calling and calling, texting and not getting any answers What else did I have to do, so I called another electrician to find out what was wrong with the current When the other electrician got here he ran the same tests the *** *** electrician did and not enough currentInstead of leaving and not fixing the problem, they tested the meter box, braker box, and thermostat to see where the issue wasThey found it in the braker box and thermostat, wasn't properly connected right and grounded The auxiliary emergency heat wasn't even hooked up I told *** *** and his electrician that back in December, his response was that it wasn't cold enough then to make it come on, and that we were not used to the new electric heat yet I am having problems with the windows he installed also but he is still not answering my calls so that I can get those taken care of Two of the window seals fell out and the outside window wrap is tearing away from the house He won't take my calls to address that issue either Do I need to file another complaint or will this be resolved with this issue too I don't know so everything that I cannot get him out to fix I will just file new complaints also

I spoke with *** *** from the business and he stated that the consumer has a 10kw heat pump in the system and wanted a 15kw heat pump insteadThat change is not covered under the warranty and his company would not be able to assist in the changes that would have to be madeWhen he went to the
consumer's home, the heat was up to degrees, and stated that the heat will not come on with the set that high