Brahler's Cleaning & Restoration

RE: ID# [redacted] We are responding to the above ID number. We received a call from the Insurance Adjuster on this person's water claim. He explained to the homeowner who we were and what services we would be providing. Our System is: upon arrival at the home or place of business, we introduce...

ourselves to the homeowner(s) and ask what concerns they have regarding the misfortune they have and/or are experiencing. After we evaluate the situation, we stop explain what we are going to do and then request they sign our Work Authorization. The Work Authorization Is allowing our company to come into their home or place of business and perform the necessary work to mitigate the toss. [redacted] called and said to come and pick up our equipment the next day. Per her request that is exactly what we did. When she received the. Insurance check it was in [redacted] name, the mortgage company along with our name. She refused to take the necessary steps to get all proper endorsements because she did not want to pay our invoice. [redacted] faults us that we didn't do our work but she threw us off the job without allowing us to finish our work. The insurance check includes the money for new carpeting but she can't get new carpeting because she will not cash the insurance check. The manner in which we work Is according to [redacted] The [redacted] is recognized internationally as a knowledgeable industry voice and resource. Th[redacted] spells out the standards for cleaning, inspection and restoration. The [redacted] standards along with our own standards speak for the work we have delivered to our satisfied customers for the past 38+ years of working in the cleaning and restoration industry.