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Braidiology

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Braidiology Reviews (2)

Our deepest apologies that you were not completely satisfied with the services rendered. That being said you were given a keratin treatment. Subsequently, you expressed a lack of satisfaction with the "oily" appearance of your once severely arid hair. We immediately washed your hair again, blew it...

out, and wand curled it. You expressed that you were satisfied with the end result, and thanked us for taking the time to do it. You were also given a pedicure. I will reiterate exactly what you were advised on the day of your service. We charge $125 for our keratin treatment, we charge $15 for our pedicure, and $40 for wash and blow out. This totals $180. You received every service aforementioned, and paid for each  service. In the same way that we cannot extract the product used from your hair, we cannot uncurl your hair twice, or un-shampoo your hair twice, we cannot remove the polish from your toes, we also for this reason do not give refunds on any completed services. Per our policy, which is conspicuously posted at the reception desk and on the bottom of the receipt given to you: we do not give refunds. Again, we do apologize that you were not satisfied with your services as we want all of our customers to feel and look their best leaving our Salon. However, as a for profit business and not a charitable organization we cannot give free or discounted services in response to every effusive display at time of checkout. As you did not express such deep seated enmity for the services rendered until it was time for you to pay for them. Behavior such as this typically portends angling to receive services free of charge. Best regards,

I am rejecting this response because: they did not tell me my hair would be oily and not even move if I got the keratin treatment . I’ve neber got one before so I thought my hair would be normal afterwards since that’s what you stated . You can’t give someone a service but not explain the outcome of it . I even told you I was going to an event before you started . I don’t say anything until I paid because I wouldn’t have guessed in a million years you would charge me for the treatment . You offered to rinse it out and didn’t say I would pay for it . You didn’t accurately disclose how my hair would look afterwards . The only reason I paid that day is cause I didn’t have the time to wait for the cops to come . I had to go that day . I have never once in my life try to get anything for free . This is about your company not explaining how my hair would look . I honestly don’t understand how you think it’s okay to charge me for the keratin treatment . Also you never once said how much it was to blow dry and girl my hair . Not once ! You guys are complete in the wrong and now you’re making it about me trying to get something for free ? I’m disgusted a business like you can actually be in business .

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Address: 3440 MCHENRY ave, Ste C2, Modesto, California, United States, 95350

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