Brain Host, LLC

Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ This complaint has been escalated to Customer Support Tier IIThey will be in contact with you shortly to resolve the issue Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business responded by stateing that I may have an outdated browserI don't believe this to be the issue because I have the latest update of internet explorer and also I have been using Google Chrome to try access my websites and tech support and I still could not get any satifactionHowever my websites are up once again as they were once before and then went down againI am not sure if all problems are resolved because Tech support is not responding back and all telephone numbers are disconnectI am still not sure what is going on

Initial Business Response / [redacted] (1000, 7, 2015/07/08) */ This complaint has been sent to our Customer Service Dept for your desired resolution Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not get a response from them, but I was able to get to the site by contacting webmaster as brainhost.com so am happy as my site is working again Thank-you in advanceSo you can close this case Final Consumer Response / [redacted] (2000, 10, 2015/07/14) */

Final Consumer Response /* (2000, 9, 2016/02/01) */
Brain Host did contact me and has given the information needed to move to a new host. Thank you we can close this matter.

Initial Business Response /* (1000, 5, 2015/06/25) */
This has been escalated to CS Tier 2. They will be in touch shortly to resolve the issue.

Initial Business Response /* (1000, 5, 2015/06/12) */
This is being taken care of. The website should be back up in the next few days.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/16) */
My issue has been resolved.

Initial Business Response /* (1000, 7, 2015/07/08) */
This complaint has been sent to our Customer Service Dept for your desired resolution.
Initial Consumer Rebuttal /* (3000, 9, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not get a...

response from them, but I was
able to get to the site by contacting webmaster
as brainhost.com so am happy as my site is working again.
Thank-you in advance. So you can close this case.
Final Consumer Response /* (2000, 10, 2015/07/14) */

Initial Business Response /* (1000, 5, 2015/06/25) */
This complaint has been escalated to Customer Support Tier II. They will be in contact with you shortly to resolve the issue.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response...

from the business.)
The business responded by stateing that I may have an outdated browser. I don't believe this to be the issue because I have the latest update of internet explorer and also I have been using Google Chrome to try access my websites and tech support and I still could not get any satifaction. However my websites are up once again as they were once before and then went down again. I am not sure if all problems are resolved because Tech support is not responding back and all telephone numbers are disconnect. I am still not sure what is going on.

Final Consumer Response /* (3000, 15, 2016/05/23) */
They are NOT out of business and may have moved.
I received a few more emails but have not received one in a couple weeks now.
My main website that I host there is http://storesoftheusa.com and I can still get to it and to the admin page so...

though they threatened to close my account, it is evidently not closed.
I do not know what's going on and will try to get you another address.
Their support email is [email protected]