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Brainbench Reviews (1)

Review: Brainbench, Inc. severely disregards requests for address changes, insisting I must purchase an additional product in order for them to make this change. As I have a yearly subscription for their test based services I have no need to purchase any additional products. Being forced into paying for changing simple items like address changes seems to be wrong.

There is indeed an area within the Brainbench website to make address changes. I have made these changes. However every time I 'purchase' an additional test product, a purchase email is sent from Brainbench that includes both the old incorrect email and mailing address. This is both a privacy and security issue simply because an old email address can be used by a third party, such as a previous employer's domain or somebody who purchased that domain after it expired. Neither of those parties should be privy to current testing or my addresses old or current. What is particularly confusing about this refusal is that test assessments go to the correct email address while the product confirmation emails continue to be a privacy concern.

I've sent multiple emails in to Brainbench trying to resolve this. The last ignored email stated a Revdex.com complaint was my next step. I tested by 'purchasing' a new test and found that Brainbench continues to refuse to make privacy changes. I am very disappointed in that I had to bring Revdex.com into the resolution of this problem.

CEB case number [redacted] 10/13 Brainbench said they made requested changes to allow this to happen. It never happened.Desired Settlement: Do not ignore addressing and privacy requests from customers. I need the product confirmation emails to match information I have provided. I have verified correct information in my account on the Brainbench website.

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Description: Computers Hardware, Software & Services, Computers Hardware, Software & Services, Test Publishers

Address: 4501 Singer Court, #370, Chantilly, Virginia, United States, 20151

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