Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, That is an absolute flat out lie on Baker Niassan partIt's not like we took delivery and then brought it back weeks later claiming items were wrong and demanding it be fixedI have a dealer "we owe" for the dent, it was there pre deliveryThe sales person made the appointment for the dent repair for roughly a week after we took the carLater that day I got a text message saying it was complete and to come get itThe very first thing I noticed when I pulled up next to it was the NEW SCRATCH in the exact same location as the dent and the clear coat finish was all swirly where someone tried to buff it outThe scratch wasnt that bad and only in the clear coatIt would have been a simple fix for their body shop to repairI was told by the salesman not to worry that they would make me an appointment with the auto repair shopThat's when we saw the new deep scratches all over the top of the center concsole (it's one long lighting bolt looking scratch that goes side to side from from to back on the right side of the shifter)I showed the salesman the scratches and asked him what happened and he told me that he had personally created those scratches while trying to vacuum the car out for usI sat down with the new car sales manager and the sales person and they offered me a $gift card to make me happyI told them I wasn't mad but I it was a brand new car and I wasn't going to let them buy me off with a gift certificate that it needed to be fixed or replacedThey huddled up and came back a few mins later and offered me free oil changes to which I declinedI was then give excuse after excuse as to why they don't want to fix it"The part costs too much and will take at least 4hrs to install" I replied that wasn't my problem, just fix YOUR mistakeNext I was told " we'll only do more damage than good trying to fix it"My reply was that they should have factory trained technicians working on cars and if that was their true concern they would never work on a customers car in serviceI asked them if that is what you would tell me if I came into your service shop with cash asking for this to be replcaced? I got no answer for thatI again told them I didn't want to be bought out and just wanted it fixedI was told that what I was requesting was above the new car salesman head and asked to leave, that I would get a call the next dayI became worried at that point and asked my salesmen for a new "we owe" for the damage he caused and sated I was afraid I was going to get screwed over on thisI was told there is no paperwork for this kind of thing and "not to worry, we won't screw you over"The next day, no call...Saturday no callMonday no call so I stopped by on my way home from work Monday to see what was up and was told sorry, it's the end of the month and the manager you need to see is too busy to speak to you; come back another dayI could see him just sitting at the front counter and didn't like that answer so I sat for an hour waiting for him to come see meHe never didInstead Brad [redacted] came over and said They had no idea what I was talking about and the damage was not done by them and for me to leaveHe repeated over and over again that they just needed to stop trying to fix my car and stop there lossesHe made it seem like they've tried to fix my car over and over again and that I'm just an unsatisfied customerI only want the damaged they caused fixedbrad claims that he interviewed his staff and none of them know anything about this like I'm crazyI asked him to get the salesman and new car manger over so they could tell me that they knew nothing and he said he would not interrogate his people in the show room and again said they were not fixing my car and asked me to leaveSo let me ask you this Baker NissanWhy would you offer me gift cards and free services if you didn't damage my car? You tried to fix the dent one time and never tried to fix the center console, yet I'm so unreasonable that you "at some point we just need to stop trying to fix it"I am not satisfied with this response at allI'm a good customer and this was my second new car purchase from them this yearMy first experience went off without a hitch so I came back for a second purchase and was treated like a second class citizen
Mr [redacted] purchased a vehicle from us a few weeks agoAfter taking delivery he notified us a few days after that he noticed a dent on the vehicleWe requested that he bring the vehicle in to have it repairedThe repair was completed and the vehicle was then delivered to him againA few days after that took place he told us that he noticed a scratch on the carThe console issue was over a week after the vehicle was given to Mr [redacted] the 2nd timeI have asked everyone personally that was involved in the repair of the vehicle if the scratch on the console was done during repair or if it was existing, all agree that it was done before it was brought back for repair by the customer, not during the repairsAt no point was the amount of the repair an issue in the decision making processWe simply cannot continue to fix issues that come up weeks after the purchase of the vehicle when the customer has taken delivery of the car and has spent ample time with itWe will be happy to address the scratch that Mr [redacted] states came from the repair of the dent, but we will not be able to repair other issues that come up once a vehicle has been delivered and finalizedWe want our customers to be happy with their purchase, and as a gesture of good faith, we will address the scratch that Mr [redacted] claims came from the dent repair, however, the scratch on the console was not created by us, so we will need to respectfully decline that issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, While I certainly sympathize that mistakes happen, it is concerning that this issue was not addressed for weeks despite numerous complaintsIt is also concerning that I was told by one manager that this price was correct and that I should go in to test drive the car and put a deposit down Having said that, I do appreciate the apologyIf the dealer makes a true good will offer at selling me the vehicle at a discounted price to settle this issue, I will be glad to resolve this issueI can be reached at [redacted] Thanks
We are sorry that you had a less than great experience with usWe do take this very serious and will have conversations with everyone involved and address them accordinglyWe'd like to address some of the confusion regarding the certified warranty and offer a solutionA certified Pre Owned Nissan has warranties, the Certification and the Nissan "Wrap" certificationThe Wrap warranty us an upgrade from the regular certification, but if the customer does not want that on her contract we would be more than happy to cancel it for her and have that money refunded to her lienholderWe can be reached by phone, email, or through the Revdex.com at any time to resolve this issuePlease let us know how you would like us to proceedThanks
Good Afternoon, We reached out to Ms [redacted] several days ago to inform her that she is in fact approved on a car without a co-signer and would be happy to get her in to a vehiclePlease let us know if she is still in the market and would like us to help, Thanks
Good Morning, After some more communication with our staff and analysis of this issue we have not found any new information that would lead us to believe that we were the cause for the interior scratchWe would be more than happy to address the exterior scratch that was alleged to be caused by the dent removal, however, we will not be able to assist the customer in the console issueIt is not a matter of costs to repair, simply a matter of responsibilityIf the customer would like to have the scratch on the outside repaired we would be happy to take care of that for himAs for the gift card offer, we often offer our customers items like this as a thank you for their business or an apology for their inconvenience above and beyond anything else that we would do, its just a nice gesture, not meant as a "bribe" in any wayThanks
Good Morning, We are sorry that you did not have a experience with our staffMrF [redacted] or MrB [redacted] is available to speak on the phone most of the time during business hours, feel free to respond with a time that works or just call the store
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I will come in for a final attempt for a resolution on February 20, at 10:a.m., although Nissan was aware of the issue and the part that was needed onNovember 28, Regards,
We would like to invite [redacted] to our service department to meet with the Pre Owned Directory and our Service Director so that we can get a grasp of the issue from the highest level possible and make an effort to fix itPlease let us know what day and time works best, thanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, That is an absolute flat out lie on Baker Niassan partIt's not like we took delivery and then brought it back weeks later claiming items were wrong and demanding it be fixedI have a dealer "we owe" for the dent, it was there pre deliveryThe sales person made the appointment for the dent repair for roughly a week after we took the carLater that day I got a text message saying it was complete and to come get itThe very first thing I noticed when I pulled up next to it was the NEW SCRATCH in the exact same location as the dent and the clear coat finish was all swirly where someone tried to buff it outThe scratch wasnt that bad and only in the clear coatIt would have been a simple fix for their body shop to repairI was told by the salesman not to worry that they would make me an appointment with the auto repair shopThat's when we saw the new deep scratches all over the top of the center concsole (it's one long lighting bolt looking scratch that goes side to side from from to back on the right side of the shifter)I showed the salesman the scratches and asked him what happened and he told me that he had personally created those scratches while trying to vacuum the car out for usI sat down with the new car sales manager and the sales person and they offered me a $gift card to make me happyI told them I wasn't mad but I it was a brand new car and I wasn't going to let them buy me off with a gift certificate that it needed to be fixed or replacedThey huddled up and came back a few mins later and offered me free oil changes to which I declinedI was then give excuse after excuse as to why they don't want to fix it"The part costs too much and will take at least 4hrs to install" I replied that wasn't my problem, just fix YOUR mistakeNext I was told " we'll only do more damage than good trying to fix it"My reply was that they should have factory trained technicians working on cars and if that was their true concern they would never work on a customers car in serviceI asked them if that is what you would tell me if I came into your service shop with cash asking for this to be replcaced? I got no answer for thatI again told them I didn't want to be bought out and just wanted it fixedI was told that what I was requesting was above the new car salesman head and asked to leave, that I would get a call the next dayI became worried at that point and asked my salesmen for a new "we owe" for the damage he caused and sated I was afraid I was going to get screwed over on thisI was told there is no paperwork for this kind of thing and "not to worry, we won't screw you over"The next day, no call...Saturday no callMonday no call so I stopped by on my way home from work Monday to see what was up and was told sorry, it's the end of the month and the manager you need to see is too busy to speak to you; come back another dayI could see him just sitting at the front counter and didn't like that answer so I sat for an hour waiting for him to come see meHe never didInstead Brad [redacted] came over and said They had no idea what I was talking about and the damage was not done by them and for me to leaveHe repeated over and over again that they just needed to stop trying to fix my car and stop there lossesHe made it seem like they've tried to fix my car over and over again and that I'm just an unsatisfied customerI only want the damaged they caused fixedbrad claims that he interviewed his staff and none of them know anything about this like I'm crazyI asked him to get the salesman and new car manger over so they could tell me that they knew nothing and he said he would not interrogate his people in the show room and again said they were not fixing my car and asked me to leaveSo let me ask you this Baker NissanWhy would you offer me gift cards and free services if you didn't damage my car? You tried to fix the dent one time and never tried to fix the center console, yet I'm so unreasonable that you "at some point we just need to stop trying to fix it"I am not satisfied with this response at allI'm a good customer and this was my second new car purchase from them this yearMy first experience went off without a hitch so I came back for a second purchase and was treated like a second class citizen
We will be giving the customer the body piece to replace the broken oneThank you,Paul
Per the customers request, we have backed out the contractShe no longer has a valid contract on the vehicle just as she asked, Thanks!
Mr [redacted] purchased a vehicle from us a few weeks agoAfter taking delivery he notified us a few days after that he noticed a dent on the vehicleWe requested that he bring the vehicle in to have it repairedThe repair was completed and the vehicle was then delivered to him againA few days after that took place he told us that he noticed a scratch on the carThe console issue was over a week after the vehicle was given to Mr [redacted] the 2nd timeI have asked everyone personally that was involved in the repair of the vehicle if the scratch on the console was done during repair or if it was existing, all agree that it was done before it was brought back for repair by the customer, not during the repairsAt no point was the amount of the repair an issue in the decision making processWe simply cannot continue to fix issues that come up weeks after the purchase of the vehicle when the customer has taken delivery of the car and has spent ample time with itWe will be happy to address the scratch that Mr [redacted] states came from the repair of the dent, but we will not be able to repair other issues that come up once a vehicle has been delivered and finalizedWe want our customers to be happy with their purchase, and as a gesture of good faith, we will address the scratch that Mr [redacted] claims came from the dent repair, however, the scratch on the console was not created by us, so we will need to respectfully decline that issue
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, While I certainly sympathize that mistakes happen, it is concerning that this issue was not addressed for weeks despite numerous complaintsIt is also concerning that I was told by one manager that this price was correct and that I should go in to test drive the car and put a deposit down Having said that, I do appreciate the apologyIf the dealer makes a true good will offer at selling me the vehicle at a discounted price to settle this issue, I will be glad to resolve this issueI can be reached at [redacted] Thanks
We are sorry that you had a less than great experience with usWe do take this very serious and will have conversations with everyone involved and address them accordinglyWe'd like to address some of the confusion regarding the certified warranty and offer a solutionA certified Pre Owned Nissan has warranties, the Certification and the Nissan "Wrap" certificationThe Wrap warranty us an upgrade from the regular certification, but if the customer does not want that on her contract we would be more than happy to cancel it for her and have that money refunded to her lienholderWe can be reached by phone, email, or through the Revdex.com at any time to resolve this issuePlease let us know how you would like us to proceedThanks
An appointment has been set with ours service departmentWe will see you thenThanks
Good Afternoon, We reached out to Ms [redacted] several days ago to inform her that she is in fact approved on a car without a co-signer and would be happy to get her in to a vehiclePlease let us know if she is still in the market and would like us to help, Thanks
We have reached out to [redacted] and per her request, we have re-contracted her with the correct payment date
Good Morning, After some more communication with our staff and analysis of this issue we have not found any new information that would lead us to believe that we were the cause for the interior scratchWe would be more than happy to address the exterior scratch that was alleged to be caused by the dent removal, however, we will not be able to assist the customer in the console issueIt is not a matter of costs to repair, simply a matter of responsibilityIf the customer would like to have the scratch on the outside repaired we would be happy to take care of that for himAs for the gift card offer, we often offer our customers items like this as a thank you for their business or an apology for their inconvenience above and beyond anything else that we would do, its just a nice gesture, not meant as a "bribe" in any wayThanks
We need to speak with you directly since the contracts will be under your nameWe will be here until 8pm tonightPlease call when time allowsThanks
Good Morning, We are sorry that you did not have a experience with our staffMrF [redacted] or MrB [redacted] is available to speak on the phone most of the time during business hours, feel free to respond with a time that works or just call the store
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I will come in for a final attempt for a resolution on February 20, at 10:a.m., although Nissan was aware of the issue and the part that was needed onNovember 28, Regards,
We have resolved the issue with the customer and they are satisfiedThank you, Paul M***
We would like to invite [redacted] to our service department to meet with the Pre Owned Directory and our Service Director so that we can get a grasp of the issue from the highest level possible and make an effort to fix itPlease let us know what day and time works best, thanks