Complaint: [redacted] I am rejecting this response because: Still have not heard anything from [redacted] or anybody from crest management or signature ridge Regards, [redacted] ***
It does appear after researching this issue, the resident service requests were not completed in a timely manner. I believe the service requests were completed, and I have asked the Property Manager Ms. [redacted] to reach out to the resident tomorrow to confirm. We do apologize if we... dropped the ball completing the work orders and we will make every effort moving forward to complete any submitted work order in a timely manner.
July 31, 2015 Re: [redacted] Signature Ridge Apartments # [redacted] Complaint ID: [redacted] BBB Corporate Office, We have received the complaint dated July 24, 2015 and have researched this issue. Our finding is there was a mistake on **. [redacted] 's resident ledger and a revision has been made. **.... & **s. [redacted] paid $169.98 which left them with a zero balance. And the breakdown is as follows: a Sewer $27.36 · Water $33.84 · Trash $ 2.00 · Rent $61.00 · Final water billing (date) $25.34 · Final sewer billing (date) $20.44 A refund of $125 will be sent to the forwarding address **. [redacted] provided to our office. If you have any further questions, please call our office. [redacted] Property Manager [redacted]
In answer to the claim: June 20, Signature Ridge apartments Unit [redacted] Previous resident: Mr [redacted] After reviewing Mr [redacted] resident ledger I found there were charges for November 2016, which were incorrect as well as water/sewer billing past the move out date After making all corrections his refund should have been $He received $ Water/Sewer billing changed to include only charges through 10/to fulfill his notice of early termination of lease A refund of $will be processed and mailed out within the next business days If there are any further questions either party can reach me at [redacted] Thank you, [redacted] Regional Supervisor
I did research your concerns as we take these types of concerns very seriously. I have discussed your complaint with the leasing consultant that assisted you with your move in to the apartmentShe was concerned that she came across as "rude" and does apologize for anything that she may
have said to cause you to feel she was less than professionalWe strive for our employees to offer excellent customer service. I understand that your tub did show "wear and tear" from age and after your request, it was resurfaced, however you felt the contractor during his task did not clean the work area as well as he shouldI do hope after our housekeeper cleaned, this concern has been corrected. My information is you purchased a shower head for the apartment and however we normally do not install "resident owned items", our technician did install it for you. I do not show any pending work orders, however if my information is incorrect, please either respond or you may call Julie Long directly at the propertyShe is our Property Manager and would be happy to discuss any concerns you may have. I do apologize that your first impression of the property, staff and company has not been a positive one, but I would like to assure you moving forward we will do our best to complete any service requests you have in a timely manner. *** ***
Complaint: ***
I am rejecting this response because: Any updates from this business on the status of our refund check for our deposit? We still haven't received it yet although Ms *** said she was going to have it sent out.
Regards,
*** ***
Good morning, I would like to fix this issue if you will allow me the opportunity.If you would like to transfer to a bedroom I will be happy to make this happen for you and waive your transfer fee. Please come to the office or call and speak with the manager. *** ***With CRES we
require that you be in your current apartment for at least months before transferring. We want you to be happy and to stay with us for a long time! I will contact you today
Dear [redacted] do apologize for any delay in responding to your request to speak to me, however this is the first notification of the request. I will speak to [redacted] and staff in regards to my contact information as it is always should be given on request. n regards to your...
move out condition charges, I will research this today when the office opens. We follow a procedure at move out with third party contractors. We walk take photos of the apartment as well as carpet, cleaning and other contractors if necessary. will respond again once I have had a chance to review all charges. [redacted]
Sir, we do not have any employee with the last name "[redacted]".If you would like to provide us with a copy of the signature, we would be happy to review. As you may be aware, we have hundreds of packages that arrive in the office each week so I had the staff check again this morning, no package....
We also keep a log when the packages are received and no packages for your name or apartment number is shown. Thank you
In answer to the claim:
June 20, 2017
Signature Ridge apartments
Unit [redacted]
Previous resident: Mr. [redacted]
After reviewing Mr. [redacted] resident ledger I found there were charges for November 2016, which were incorrect as well as water/sewer billing past the move out date.
After making all corrections...
his refund should have been $413.05. He received $71.54.
Water/Sewer billing changed to include only charges through 10/31 to fulfill his notice of early termination of lease.
A refund of $341.51 will be processed and mailed out within the next 7 business days.
If there are any further questions either party can reach me at [redacted]
Thank you,
[redacted]
Regional Supervisor
It does appear after researching this issue, the resident service requests were not completed in a timely manner. I believe the service requests were completed, and I have asked the Property Manager Ms. [redacted] to reach out to the resident tomorrow to confirm. We do apologize if we...
dropped the ball completing the work orders and we will make every effort moving forward to complete any submitted work order in a timely manner.
Complaint: [redacted]
I am rejecting this response because: Still have not heard anything from [redacted] or anybody from crest management or signature ridge
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The leasing office is not being transparent in their approach. They should be ready to see the proofs which I have and also provide me clear facts rather than blanket statement.
Regards,
[redacted]
July 31, 2015 Re: [redacted] Signature Ridge Apartments #[redacted] Complaint ID: [redacted] Revdex.com Corporate Office, We have received the complaint dated July 24, 2015 and have researched this issue. Our finding is there was a mistake on **. [redacted]'s resident ledger and a revision has been made. **....
& **s. [redacted] paid $169.98 which left them with a zero balance. And the breakdown is as follows: a Sewer $27.36 · Water $33.84 · Trash $ 2.00 · Rent $61.00 · Final water billing (date) $25.34 · Final sewer billing (date) $20.44 A refund of $125 will be sent to the forwarding address **. [redacted] provided to our office. If you have any further questions, please call our office. [redacted] Property Manager [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because: Still have not heard anything from [redacted] or anybody from crest management or signature ridge Regards, [redacted] ***
It does appear after researching this issue, the resident service requests were not completed in a timely manner. I believe the service requests were completed, and I have asked the Property Manager Ms. [redacted] to reach out to the resident tomorrow to confirm. We do apologize if we... dropped the ball completing the work orders and we will make every effort moving forward to complete any submitted work order in a timely manner.
July 31, 2015 Re: [redacted] Signature Ridge Apartments # [redacted] Complaint ID: [redacted] BBB Corporate Office, We have received the complaint dated July 24, 2015 and have researched this issue. Our finding is there was a mistake on **. [redacted] 's resident ledger and a revision has been made. **.... & **s. [redacted] paid $169.98 which left them with a zero balance. And the breakdown is as follows: a Sewer $27.36 · Water $33.84 · Trash $ 2.00 · Rent $61.00 · Final water billing (date) $25.34 · Final sewer billing (date) $20.44 A refund of $125 will be sent to the forwarding address **. [redacted] provided to our office. If you have any further questions, please call our office. [redacted] Property Manager [redacted]
In answer to the claim: June 20, Signature Ridge apartments Unit [redacted] Previous resident: Mr [redacted] After reviewing Mr [redacted] resident ledger I found there were charges for November 2016, which were incorrect as well as water/sewer billing past the move out date After making all corrections his refund should have been $He received $ Water/Sewer billing changed to include only charges through 10/to fulfill his notice of early termination of lease A refund of $will be processed and mailed out within the next business days If there are any further questions either party can reach me at [redacted] Thank you, [redacted] Regional Supervisor
I did research your concerns as we take these types of concerns very seriously. I have discussed your complaint with the leasing consultant that assisted you with your move in to the apartmentShe was concerned that she came across as "rude" and does apologize for anything that she may
have said to cause you to feel she was less than professionalWe strive for our employees to offer excellent customer service. I understand that your tub did show "wear and tear" from age and after your request, it was resurfaced, however you felt the contractor during his task did not clean the work area as well as he shouldI do hope after our housekeeper cleaned, this concern has been corrected. My information is you purchased a shower head for the apartment and however we normally do not install "resident owned items", our technician did install it for you. I do not show any pending work orders, however if my information is incorrect, please either respond or you may call Julie Long directly at the propertyShe is our Property Manager and would be happy to discuss any concerns you may have. I do apologize that your first impression of the property, staff and company has not been a positive one, but I would like to assure you moving forward we will do our best to complete any service requests you have in a timely manner. *** ***
Complaint: ***
I am rejecting this response because: Any updates from this business on the status of our refund check for our deposit? We still haven't received it yet although Ms *** said she was going to have it sent out.
Regards,
*** ***
I will review this complaint and respond as soon as possible
Good morning, I would like to fix this issue if you will allow me the opportunity.If you would like to transfer to a bedroom I will be happy to make this happen for you and waive your transfer fee. Please come to the office or call and speak with the manager. *** ***With CRES we
require that you be in your current apartment for at least months before transferring. We want you to be happy and to stay with us for a long time! I will contact you today
Dear [redacted] do apologize for any delay in responding to your request to speak to me, however this is the first notification of the request. I will speak to [redacted] and staff in regards to my contact information as it is always should be given on request. n regards to your...
move out condition charges, I will research this today when the office opens. We follow a procedure at move out with third party contractors. We walk take photos of the apartment as well as carpet, cleaning and other contractors if necessary. will respond again once I have had a chance to review all charges. [redacted]
Sir, we do not have any employee with the last name "[redacted]".If you would like to provide us with a copy of the signature, we would be happy to review. As you may be aware, we have hundreds of packages that arrive in the office each week so I had the staff check again this morning, no package....
We also keep a log when the packages are received and no packages for your name or apartment number is shown. Thank you
In answer to the claim:
June 20, 2017
Signature Ridge apartments
Unit [redacted]
Previous resident: Mr. [redacted]
After reviewing Mr. [redacted] resident ledger I found there were charges for November 2016, which were incorrect as well as water/sewer billing past the move out date.
After making all corrections...
his refund should have been $413.05. He received $71.54.
Water/Sewer billing changed to include only charges through 10/31 to fulfill his notice of early termination of lease.
A refund of $341.51 will be processed and mailed out within the next 7 business days.
If there are any further questions either party can reach me at [redacted]
Thank you,
[redacted]
Regional Supervisor
It does appear after researching this issue, the resident service requests were not completed in a timely manner. I believe the service requests were completed, and I have asked the Property Manager Ms. [redacted] to reach out to the resident tomorrow to confirm. We do apologize if we...
dropped the ball completing the work orders and we will make every effort moving forward to complete any submitted work order in a timely manner.
Complaint: [redacted]
I am rejecting this response because: Still have not heard anything from [redacted] or anybody from crest management or signature ridge
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The leasing office is not being transparent in their approach. They should be ready to see the proofs which I have and also provide me clear facts rather than blanket statement.
Regards,
[redacted]
July 31, 2015 Re: [redacted] Signature Ridge Apartments #[redacted] Complaint ID: [redacted] Revdex.com Corporate Office, We have received the complaint dated July 24, 2015 and have researched this issue. Our finding is there was a mistake on **. [redacted]'s resident ledger and a revision has been made. **....
& **s. [redacted] paid $169.98 which left them with a zero balance. And the breakdown is as follows: a Sewer $27.36 · Water $33.84 · Trash $ 2.00 · Rent $61.00 · Final water billing (date) $25.34 · Final sewer billing (date) $20.44 A refund of $125 will be sent to the forwarding address **. [redacted] provided to our office. If you have any further questions, please call our office. [redacted] Property Manager [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]