The matter involving the complaint filed against Brake Depot has been resolvedThe customer was informed that her vehicle would not pass smog after further inspection of her vehicleWas advised not to put any money into the vehicle and spoke with her as well as her boyfriend by [redacted] Her refund was given in a timely manner and in accordance with the refund policy from both the parts company and Brake Depot itselfI also assure you the check she was given has cleared and was also given cash for the remainder in the amount of $350, which is not company policy to give cash refunds, but was in this instance appropriate to assure the customer that we wanted to remedy to situationWe are sorry that she felt uneasy and was not satisfied with her experience here at Brake Depot
The matter involving the complaint filed against Brake Depot has been resolved. The customer was informed that her vehicle would not pass smog after further inspection of her vehicle. Was advised not to put any money into the vehicle and spoke with her as well as her boyfriend by [redacted]. Her refund...
was given in a timely manner and in accordance with the refund policy from both the parts company and Brake Depot itself. I also assure you the check she was given has cleared and was also given cash for the remainder in the amount of $350, which is not company policy to give cash refunds, but was in this instance appropriate to assure the customer that we wanted to remedy to situation. We are sorry that she felt uneasy and was not satisfied with her experience here at Brake Depot.
The matter involving the complaint filed against Brake Depot has been resolvedThe customer was informed that her vehicle would not pass smog after further inspection of her vehicleWas advised not to put any money into the vehicle and spoke with her as well as her boyfriend by [redacted] Her refund was given in a timely manner and in accordance with the refund policy from both the parts company and Brake Depot itselfI also assure you the check she was given has cleared and was also given cash for the remainder in the amount of $350, which is not company policy to give cash refunds, but was in this instance appropriate to assure the customer that we wanted to remedy to situationWe are sorry that she felt uneasy and was not satisfied with her experience here at Brake Depot
The matter involving the complaint filed against Brake Depot has been resolved. The customer was informed that her vehicle would not pass smog after further inspection of her vehicle. Was advised not to put any money into the vehicle and spoke with her as well as her boyfriend by [redacted]. Her refund...
was given in a timely manner and in accordance with the refund policy from both the parts company and Brake Depot itself. I also assure you the check she was given has cleared and was also given cash for the remainder in the amount of $350, which is not company policy to give cash refunds, but was in this instance appropriate to assure the customer that we wanted to remedy to situation. We are sorry that she felt uneasy and was not satisfied with her experience here at Brake Depot.