Brake Masters - Coors

Complaint: [redacted] I am rejecting this response because:charging such a high amount (nearly $400) to "probably" fix an air conditioner is not right to the publicI informed Brake Masters to fix the issue and "have my vehicle blow cold air" to only find out they completed a portion of the jobThis is a complete fraud by the company to scam customers out of businessHaving them tell a customer it is one thing only to find out that it is something else two months down the roadI asked for the WHOLE problem to be fixed and not be fixed in portionsIf the receipt read "May need further repairs", why not inform me when picking up the vehicles to have the whole job done and not half of it? Why charge nearly $one visit and $another visit? I I should have gone to [redacted] next door Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Date:  March 12, 2015
CUSTOMER NAME:  [redacted]
Revdex.com CASE #: [redacted]
 
Thank you for forwarding to us the complaint of our customer, [redacted].  Ms. [redacted]
is a valued customer and we appreciate the opportunity to respond to...

this
complaint.
It is and always has been Brake Masters® policy to correct any
deficiencies that have occurred in repairing and/or servicing a customer's
vehicle. Furthermore, Brake Masters® has always tried to satisfy all its
customers when they have experienced a problem. 
Brake Masters
appreciates the efforts the Revdex.com makes in helping us to
resolve complaints, and we believe we have addressed the concerns that Ms. [redacted] has and we do not feel that
Brake Masters is at fault.
The above named
customer has been in contact with our Area Manager [redacted]. Upon his
investigation it was determined that Brake Masters was no liable for the
damages to Ms. [redacted]’s vehicle. Brake Masters would ask for any and all documentation
that would support Ms. [redacted]’s claim
 
 
 
 
 
Sincerely,
 
 
[redacted].
[redacted]
Customer
Service Manager

Complaint: [redacted]
I am rejecting this response because:charging such a high amount (nearly $400) to "probably" fix an air conditioner is not right to the public. I informed Brake Masters to fix the issue and "have my vehicle blow cold air" to only find out they completed a portion of the job. This is a complete fraud by the company to scam customers out of business. Having them tell a customer it is one thing only to find out that it is something else two months down the road. I asked for the WHOLE problem to be fixed and not be fixed in portions. If the receipt read "May need further repairs", why not inform me when picking up the vehicles to have the whole job done and not half of it? Why charge nearly $400 one visit and $250 another visit? I I should have gone to [redacted] next door.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Good
Afternoon I have reviewed this
complaint I am sorry to hear that Mr
[redacted] ac is not currently working. Upon reviewing this I see
that the work that was completed on 3/7/was recommended on
5/14/2015. That is an extremely long time for any ac system to be aloud to
collect moisture which unfortunately moisture is a major enemy of ac
systems this can also be the reason for other failures in the ac
systemWith that being said I do also see the invoice from 3/7/that
states exactly which ac hose was replaced and also has a note that vehicle
"may need other repairs this is a starting point". From
what I remember we also offered to warranty the evacuation and
recharge portion of the service which was $113.35. Also the line that is
needed is for the part and for labor. I believe what the
customer is referring to as far as the "not a guaranteed
fix"
is due to the fact that the nature of ac systems there are multiple components
and any of them can fail at anytime we cannot ever be certain that parts we
have not replaced will not go badI apologize that Mr[redacted] feels this way
and hope we can continue to service his vehicles
Thank
You
Chris
M[redacted]
Store
Manager