Brake Masters - Las Cruces

Customer recently contacted the store and spoke to the Store ManagerShe was advised to bring it in so we could inspect the vehicleThe Store Manager offered to have the vehicle towed in but explained that if the problem was not related to the service we provided that she would be responsible for the cost of the towThe following day customer's sister called in and demanded that we just refund her and was not going to have the vehicle towed inBrake Masters will continue to honor the service and repair provided as our warranty indicates

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Yes but they want me to pay a tow truck to take it I don't want them touching my vehicle at all they messed up once I don't wanna take it back there if they fixed my radiator cooling system and all that's on my receipt there's no way my car would overheat at all?

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***Yes but they want me to pay a tow truck to take it I don't want them touching my vehicle at all they messed up once I don't wanna take it back there if they fixed my radiator cooling system and all that's on my receipt there's no way my car would overheat at all

Customer recently contacted the store and spoke to the Store ManagerShe was advised to bring it in so we could inspect the vehicleThe Store Manager offered to have the vehicle towed in but explained that if the problem was not related to the service we provided that she would be responsible for
the cost of the towThe following day customer's sister called in and demanded that we just refund her and was not going to have the vehicle towed inBrake Masters will continue to honor the service and repair provided as our warranty indicates

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***Yes but they want me to pay a tow truck to take it I don't want them touching my vehicle at all they messed up once I don't wanna take it back there if they fixed my radiator cooling system and all that's on my receipt there's no way my car would overheat at all

Customer recently contacted the store and spoke to the Store Manager. She was advised to bring it in so we could inspect the vehicle. The Store Manager offered to have the vehicle towed in but explained that if the problem was not related to the service we provided that she would be responsible for...

the cost of the tow. The following day customer's sister called in and demanded that we just refund her and was not going to have the vehicle towed in. Brake Masters will continue to honor the service and repair provided as our warranty indicates.