Brakes Less

Mrs [redacted] was given a 12,mile parts and labor warranty which is clearly stated on her invoice which I will include with my responseThe original date of her repairs was 3/20/Mrs [redacted] expressed that she was unsatisfied with her services so our district manager offered her a refund if she brought our parts back so that we may turn them back in to the parts supplier we bought them from, so that our company could receive our money back for the partsMrs [redacted] has been driving around on these parts for over a year nowWe cannot honor our original agreement because Mrs [redacted] has surpassed her warrantyShe has also used these parts to the extent of their life so we are unable to return them to our vendor for our refundWe have done our very best to work with Mrs [redacted] but we have not heard anything from her in almost a yearAt this time we do not feel that any type of refund is necessary due to the fact that Mrs [redacted] has surpassed her warranty and has been using our parts on her vehicle for over a yearWe do apologize for any inconvenience this may have caused this customer but our decision is final

Our warranties do not cover replacement of rotors because the are a major wear itemWe do cover replacement if the rotors are defectiveOur warranties clearly state that we cover resurfacing the rotors for the length of the warranty but it does not say that we will replace the rotorsWe are sorry for any confusion this may have caused the customer, it is never our intention to mislead or misinform our customersWe appreciate all of our customers feedback so we will definitely take all of these concerns into consideration so that we can provide a positive experience for all of our customersIf the customer has any more questions or concerns and would like to contact me directly all of my contact information will be provided below.Sincerely, [redacted] Operations ManagerBrakes Less Office ###-###-####