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Brammer's Cleaning Service

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Brammer's Cleaning Service Reviews (2)

I would like to express my disappointment with the integrity of the professionals at kens audio. While installing my sound system they broke my wood grain. They finished the job showed me the system but failed to mention they had damaged my wood grain. Although they are paying for the damage the business integrity is in question. Also they told my wife they had an expert on hand to work on a p
lexus but they failed to mention that we would need a kit to hook up the steering wheel controls.

This was my first and last experience with kens. Professional prices and substandard service. I spent 1700.00 and not happy with the experience

1-30-2015

[redacted]
Dublin Ga.

I don't normally like to complain about places, but I recently had the displeasure of doing business with Ken's. For starters, they were told to notify me an hour and a half prior to coming over, so that I could make arrangements at work. That didn't happen. The installer showed up 2 hours earlier than agreed upon, and said that he could not come back at the scheduled time. I had to leave work (use earned leave) to allow the rude service member into my home only for him to roll his heavy tool bag onto my brand new floor. He damaged 2 planks of brand new laminate that I had to replace. He then proceeded to ignore my instructions I provided about my speaker stands, and ruined them. As a result, I had to get on a latter and turn them upside down on the stands. Basically, the speakers no longer sit right side up on their stands, because the installer ignored my clear instructions. Highly frustrating. I have called and complained and no requests for follow up have been fulfilled. Ultimately, my opinion of the customer service is abysmal.

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